• Review and respond to customer technology, security, and product-specific questionnaires for Aible Clinic solutions using approved response repositories. • Provide clear, accurate, and consistent written responses to inquiries from hospital IT, security, and data governance teams on topics including information security, privacy, data rights, system configuration, data transfer, and AI-related capabilities. • Partner closely with a senior Cyber Information Assurance Analyst who will review and approve responses prior to submission to customers. • Identify questions not covered by existing repositories and collaborate with the senior analyst to escalate, research, and develop new standardized responses. • Contribute to the maintenance and continuous improvement of questionnaire response repositories by identifying gaps, outdated content, and opportunities for reuse. • Support customer calls in a limited capacity, including clarifying questionnaire responses or providing technical context alongside senior team members. • Adhere to established information assurance, compliance, and documentation standards while maintaining a professional, customer-focused communication style. • Build working knowledge of Aible Clinic technologies, data flows, and security posture to effectively support customer assurance needs.

• Manage global Analyst Relations (AR) program. • Craft a cohesive analyst outreach and nurture strategy and program. • Track, review, summarize and distribute relevant research reports. • Drive positive coverage in areas such as Intelligent Automation and AP Automation. • Track key industry trends and advise on areas of concern or interest. • Coordinate requests for research participation and briefings. • Manage calendars for key analyst publications like Gartner MQ and Forrester Wave reports. • Support internal requests for competitive intelligence or research reports.

• Responsible for maintaining a global compensation program, policy and system(s) to best achieve the organization’s objectives • Analyze, build, and execute a global compensation platform • Identify program tools needed to support the Compensation Analyst role • Create and manage salary structure creation • Analyze positions to ascertain scope of employee responsibilities and requirements • Recommend salary grades based on compensation data • Review a wide range of relevant compensation data to ensure remuneration policies are competitive • Own job description creation, maintain accuracy and ensure job descriptions are kept current • Assist with the administration/preparation of merit review ratings • Provide feedback based upon labor market and internal equity • Analyze and forecast the cost of compensation programs • Develop and document procedures to streamline processes • Ensure programs align with business objectives and all applicable laws and regulations • Participate in market surveys by contributing company data • Manage analysis and compensation integration for mergers and acquisitions • Identify career paths based on bands established • Review employee job classifications and provide a plan for alignment • Reviews and recommends compensation for new requisitions (new hires) • Responsible for regulatory filings related to compensation

• Provide Tier 2 and Tier 3 advanced technical support to users, application owners, and administrators experiencing issues with ICAM services • Investigate, diagnose, and resolve complex ICAM incidents and service requests escalated from Tier 1 support • Coordinate with networking and cyber teams to troubleshoot and resolve ICAM issues • Coordinate Tier 4 support activities with ICAM solution technology vendors • Integrate with the client Service Desk for Tier 1 coordination • Establish, document, and adhere to Service Level Agreements (SLAs) for incident response and resolution • Monitor, track, and report on SLA performance metrics • Actively manage, maintain, and expand the ICAM support knowledge base • Maintain and update the ICAM service and capability catalog • Develop and maintain standard operating procedures (SOPs), runbooks, and escalation procedures • Perform root cause analysis on recurring or high-impact ICAM incidents • Monitor ICAM platform health and system alerts • Support the onboarding of new applications and identity sources to ICAM platforms • Participate in change management processes • Generate and distribute regular support performance reports and dashboards • Support incident response activities related to ICAM systems • Provide technical guidance and training to Tier 1 support personnel