Role Description Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening as a Virtual Branch Manager (Contact Center Manager) to join our team! The Virtual Branch Manager is responsible for the Virtual Branch team on a national level to support our membership across multiple channels including phone, video chats, and more. Primary Responsibilities: - Managing all call center operations which includes ensuring SLAs are met for both wait times and quality of interaction on calls. - Effectively managing lending pipelines in the Virtual Branch. - Working with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or carry out other required duties to support our membership. - Analyzing call center data and making recommendations to improve operations, member experience, as well as forecast and plan. - Participating in special projects and performing other assignments as needed. Leadership Responsibilities: - Regularly meeting with each team member to ensure appropriate behaviors, schedules, and understanding of FFCU mission, vision, values are upheld including ensuring position expectations are met. - Providing team members with training, tools, and resources to successfully perform their jobs. - Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed. - Providing and ensuring development opportunities are available for team members as part of their overall career pathing with the credit union. - Leading change in department by identifying opportunities for improvement to consistently improve service levels. Qualifications - Education: Bachelor’s degree. - Minimum of 3 years’ experience as a call center representative or a financial services branch representative. - Experience supervising or managing employees. - Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. - All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements. Benefits - Competitive salary with a pay for performance bonus. - Fully paid Medical, Dental, and Vision benefits package for employees. - Fully paid Life insurance, AD&D, short and long-term disability coverage. - 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%. - Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program. - Pet Insurance. - 4 weeks of PTO annually including 2 ½ days of float time. - 9 paid holidays plus 2 half days.

Role Description This position requires the candidate to lead an onsite engineering team and manage the project. In this role, you will need to: - Develop, oversee, and coordinate the cost/schedule/technical aspects of an ongoing engineering project within the program guidelines set by the Thompson Software Solutions leadership team and customer. - Review status of engineering projects and budgets, manage schedules, drive execution, identify opportunities, and deliver results to the customer. - Assess engineering issues and develop resolutions to meet productivity, quality, and customer-satisfaction goals and objectives. - Identify, track, mitigate, manage, and disposition program-level risks and opportunities. - Understand how to develop a schedule using Earned Value (EV) and manage a project using Earned Value Management principles. - Work in a collaborative team environment on quick reaction projects with regular contact with customers. - Perform additional job duties as assigned. The program manager oversees technical coordination to meet project goals and provides clear, timely progress updates to customers and leadership. This position requires up to 25% travel. Qualifications - 4+ years of Program Management experience - Experience managing a program or portfolio of programs exceeding $2M - 5+ years of software development experience - Proficient with Atlassian Tools (Confluence, JIRA, Bitbucket, etc.) - Prior experience using Agile Software Methodologies - Bachelor’s degree in STEM discipline - Prior experience with DOD project management or software development - Experience in software development and integrations programs - Control Accounts management - Scrum master experience - Ability to professionally communicate project status and collaborate on technical solutions with customers and peers Requirements - Work experience as a Product Owner or similar role in product management - Project Management Professional (PMP) certification - Agile practitioner certifications (CSM, PMI-ACP) - Requirements generation experience - Familiarity with DO-178C - Model-Based Systems Engineering (MBSE) experience - Experience communicating and documenting complex technical designs - Excellent written and verbal communication and presentation skills Benefits - Low-cost Medical / Dental / Vision coverage options - 401K with generous employer match - Responsible Paid Time Off + 11 Paid Holidays - Remote work opportunities based on role - Employee Assistance Program (EAP) - Career growth and professional development opportunities

Role Description The Program Manager serves as the overall manager and single point of contact (POC) for all contractor activities supporting the government on an Assessment & Authorization (A&A) task order. This individual provides strategic leadership, program oversight, and operational direction to ensure the successful execution of all contractual requirements. - Manage multiple projects and task orders. - Oversee program risks and dependencies. - Integrate contractor-to-contractor efforts. - Ensure seamless coordination across all A&A workstreams and delivered services. - Maintain consistent, proactive communication with Government stakeholders. - Serve as the primary liaison between the customer and the contractor throughout the life of the contract. Work Location: Preferred Location is Washington, DC Metropolitan Area. Remote Consideration: This position may be performed remotely from anywhere within the United States, based on contract requirements and customer approval. Periodic travel to customer sites, program meetings, and contractor locations may be required. Position is contingent upon contract award. Responsibilities - Serve as the overall Program Manager and primary point of contact for all A&A activities on the task order. - Provide executive leadership and strategic oversight for all program operations, ensuring successful execution of contractual objectives. - Lead large, complex programs and direct multiple concurrent projects while ensuring alignment with customer priorities and mission objectives. - Manage program risks, interdependencies, schedules, budgets, staffing, and overall program performance. - Ensure effective integration and coordination among all A&A work units, subcontractors, and supporting contractors. - Develop and maintain strong working relationships with Government leadership and serve as the senior interface with customer stakeholders. - Lead and mentor Project Managers, technical leads, and program support personnel. - Manage geographically dispersed teams across multiple customer and contractor locations, ensuring consistent communication, collaboration, accountability, and delivery of program objectives. - Supervise and manage contract personnel supporting operations at multiple sites while fostering a high-performing, customer-focused team environment. - Analyze complex program challenges and develop innovative solutions involving financial management, scheduling, staffing, technology, methodologies, and delivery approaches. - Develop both long-range and short-range strategic plans for application selection, systems development, maintenance activities, production support, and resource planning. - Direct all aspects of project planning, execution, monitoring, and performance management. - Meet regularly with Government representatives, program stakeholders, subcontractors, and contractor personnel to review task plans, milestones, deliverables, schedules, and costs. - Prepare or oversee the development of executive-level briefings, reports, presentations, and other materials for Agency leadership, executive management, and federal oversight organizations. - Track and report the status of ongoing and upcoming projects, identifying issues, risks, and mitigation strategies. - Establish program goals, performance metrics, and implementation plans that support contract objectives. - Direct financial management activities, staffing strategies, resource allocation, and operational planning to ensure technical and contractual requirements are successfully achieved. - Apply extensive knowledge of Assessment & Authorization (A&A) processes, cybersecurity frameworks, and federal compliance requirements to support informed program decisions. - Evaluate overall program performance and recommend strategic improvements that support long-term growth, operational efficiency, and mission success. - Ensure consistent, transparent, and proactive communication with Government customers throughout program execution. Qualifications - Bachelor's degree from an accredited college or university in Computer Science, Software Engineering, Business Administration, Management, Information Technology, Cybersecurity, or another scientific or technical discipline. Equivalent education and experience may be considered. - Minimum of 15 years of progressively responsible program management experience supporting large, complex federal IT or cybersecurity programs. - Demonstrated experience managing multiple projects, task orders, budgets, schedules, risks, and deliverables within a federal government environment. - Proven experience leading large, geographically dispersed teams across multiple customer and contractor locations. - Experience managing subcontractors and coordinating contractor-to-contractor integration efforts. - Strong understanding of Assessment & Authorization (A&A), Risk Management Framework (RMF), NIST security standards, and federal cybersecurity compliance requirements. - Demonstrated ability to communicate effectively with executive leadership, senior Government officials, technical staff, and cross-functional stakeholders. - Experience preparing executive briefings, reports, project plans, and customer presentations. - Excellent leadership, organizational, analytical, problem-solving, and interpersonal communication skills. Desired Qualifications - Certified Information Systems Security Professional (CISSP) certification. - Certified Authorization Professional (CAP) certification. - Project Management Professional (PMP) certification. - Experience supporting large federal civilian agencies. - Experience managing enterprise cybersecurity, Assessment & Authorization (A&A), or Risk Management Framework (RMF) programs. Security Clearance Requirements - Active Top Secret (TS) security clearance or DOE Q Clearance is preferred. - Candidates who do not currently possess a Top Secret or DOE Q Clearance must be eligible to obtain and maintain a DOE Q Clearance. - Ability to successfully complete all required background investigations and satisfy customer security requirements as a condition of employment. Job ID 2026-24474 Work Type Remote Pay Range 150,000 - 170,000 Company Description Work Where it Matters. Akima Mission Optimization (AMO), an Akima company, is not just another federal logistics contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. - At AMO, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. - For our shareholders, AMO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. - For our government customers, AMO delivers innovative administrative support services that streamline operations and enhance productivity. - As an AMO employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. - You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

• Partner with the Product Owner and Program Manager to manage agile project tracking, ensuring the project plan remains current and proactively identifying potential delivery risks. • Maintain the PXM portfolio tracker and integrated roadmap. • Track milestones, schedules, dependencies, and project status across all PXM workstreams. • Identify emerging risks, resource constraints, and delivery concerns. • Attend cross-functional virtual meetings to gather project steps, document dependencies, and build a comprehensive, integrated project plan. • Collaborate with Engineering, Product, DPM, Brand, and external partners to gather updates and align priorities. • Facilitate working sessions, status reviews, and dependency discussions across teams. • Ensure ownership and accountability are clearly defined for all tracked initiatives. • Prepare executive-level status reports and portfolio summaries. • Maintain risks, issues, dependencies, and decisions (RAID) logs. • Develop PowerPoint presentations and leadership-ready communications. • Define and improve portfolio management processes, governance models, and reporting standards. • Establish repeatable methods for intake, triage, prioritization, and status tracking. • Maintain project plans and reporting artifacts in Azure DevOps, Microsoft Project, Excel, Power BI, and other portfolio management tools as needed.