• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox • Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes • Triage and route inquiries to the appropriate HR function where specialist expertise is required • Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests • Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels • Manage HR service requests through the case management system ensuring timely resolution • Track and document HR requests, maintaining clear and accurate case records • Ensure service level expectations are met for response and resolution • Support standardized HR processes include: New hire onboarding administration, Employee data changes and updates, Leave and absence administration coordination, Offboarding and exit administration • Maintain accurate employee records in HR systems • Ensure timely and accurate data entry for HR transactions • Support data validation and reporting requests where required • Contribute to maintaining HR knowledge base articles and self-service content • Promote employee self-service and HR digital tools • Identify recurring queries and support improvements to HR processes and documentation

• Act as first point of contact for HR inquiries from employees and managers via HR shared mailbox • Resolve a broad range of HR queries across the HR discipline including areas such as benefits, payroll, compensation, employee data, and HR policies, ensuring consistent interpretation of global processes • Triage and route inquiries to the appropriate HR function where specialist expertise is required • Operate across the global HR operating model, coordinating with relevant HR teams to ensure timely resolution of employee and manager requests • Maintain accurate case documentation and ensure service requests are resolved in line with agreed service levels • Manage HR service requests through the case management system ensuring timely resolution • Track and document HR requests, maintaining clear and accurate case records • Ensure service level expectations are met for response and resolution • Support standardized HR processes include: new hire onboarding administration, employee data changes and updates, leave and absence administration coordination, offboarding and exit administration • Maintain accurate employee records in HR systems • Ensure timely and accurate data entry for HR transactions • Support data validation and reporting requests where required • Contribute to maintaining HR knowledge base articles and self-service content • Promote employee self-service and HR digital tools • Identify recurring queries and support improvements to HR processes and documentation

• Act as the first point of contact for assigned team members regarding People & Culture queries • Conduct regular one-on-one meetings with team members to review workloads and identify concerns • Communicate feedback and identified issues to the Customer Success team • Participate in client meetings and provide feedback relating to team member engagement and performance • Maintain and update employee records within BambooHR and other HR systems • Champion company culture and promote a positive and inclusive working environment • Support the wider People & Culture team with employee engagement initiatives and events • Manage end-to-end onboarding support for both clients and team members • Ensure a seamless onboarding experience from contract signing through to commencement • Coordinate onboarding activities with Customer Success, IT teams, and relevant stakeholders • Support team members with learning and development programs, policies, and initiatives • Ensure all team members have development plans in place and reviewed regularly • Maintain the Learning Management System (LMS) and track completed training • Assist team members with identifying and achieving learning objectives • Collaborate with the People & Culture team to implement employee engagement and development initiatives • Manage day-to-day employee benefits administration • Ensure remuneration and benefits information is accurately maintained within HR systems • Ensure performance reviews are completed in line with company policies • Support performance improvement processes and follow-up actions • Partner with clients on retention strategies to support both employees and business outcomes • Support HR projects and organisational initiatives including diversity & inclusion, leadership development, and change management • Conduct assessments of organisational culture and employee sentiment • Identify opportunities for improvement and contribute to action plans that enhance employee experience and engagement

Title: People Partner - Magic Office Location: London England GB Hybrid People Contract Job Description: People Partner 6 Month FTC (Fixed-Term Contract) About Charlotte Tilbury Beauty Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. About the role The People Partner is responsible for supporting our Magic Office business functions, aligning business objectives with employees and management across their respective business area. The position will serve as a trusted business partner, problem solver and HR support to the leadership and management teams on people-related issues. The People Partner will act as an employee champion and change agent, supporting the People Partnering Director and wider People Team in delivering our People Plan to the Magic Office population. You will work closely with our Head office teams and be responsible for supporting performance management, talent mapping and succession planning and driving change through our People Strategy. You will also partner closely with our wider people teams in Reward, Benefits, People Services and L&D and will play a pivotal role in shaping the employee experience in line with your business area requirements. As a People Partner you will - Act as a single point of the contact for their business areas for all people related activity - Support the performance management process through educating, guiding and supporting line managers and assisting any activity around this - Manage all complex employee relations cases and educate your line manager population to understand how to manage ER in line with policy, process and best practice - Oversee the management of all Long-term Sickness (LTS) / Occupational Health Referral cases - Support the identification and preparation of personal development plans (PDPs) for CT key employees and high potential employees - Working with the GM(s), Commercial Director(s) and Head of HR, the RPP will identify employees ready for promotion and rotate our best talent across different functions, levels or geographies within the organisation - Actively identify gaps or development areas in People policies, processes and ways of working, proposing and implementing changes necessary to cover risks and improve efficiencies - Offer advice on HR trends, developments and technological advances – ensuring CT stays at the forefront and ahead of People practices - Build excellent relationships with your stakeholders ensuring HR is viewed as a key partner to help support the delivery of our commercial objectives - Support your business area on all compensation and benefit matters, working with the Reward and Benefit team on all salary review requests, year-end review and bonus allocation process - Utilise engagement survey results and listening groups to measure engagement levels across the business to ensure the People team have a strong understanding of current and future trends - Be a cultural ambassador across the business. Have a positive impact on our people and our culture at all times About you - Highly organised and able to prioritise workload effectively - Pro-active, innovative, collaborative - Able to influence and communicate your own point of view - Methodical, logical, organised and calm under pressure - Positive ‘can-do’ attitude - Experience at HR Advisor/People Partner level within a retail business - CIPD Qualified preferred Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. Why join us? - Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves - We’re a hybrid model with flexibility, allowing you to work how best suits you - 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday - Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey - Financial security and planning with our pension and life assurance for all - Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues - Bring your furry friend to work with you on our allocated dog friendly days and spaces - And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.