• Design, develop, and maintain ServiceNow applications, workflows, and integrations using low-code/no-code tools (Flow Designer, App Engine Studio, Workflow Studio) • Administer the ServiceNow platform, including instance configuration, user/role management, ACLs, and module setup • Build and maintain CI/CD pipelines for ServiceNow application development and deployment (update sets, application scopes, source control integration) • Develop and manage REST/SOAP API integrations connecting ServiceNow with other enterprise systems • Support ITSM, ITOM, and/or SecOps module configuration and enhancement, as applicable to contract requirements • Automate platform operations and reporting to improve system reliability, security posture, and operational visibility • Collaborate with cybersecurity and IT teams to align ServiceNow development with federal security and compliance requirements (NIST, FISMA) • Troubleshoot platform issues, manage upgrades/patches, and maintain instance health and performance • Partner with Program Management and technical leads to support contract deliverables and documentation

Role Description We are seeking an experienced ServiceNow Engineer to drive platform enhancements, AI adoption, and strategic evolution of the ServiceNow platform across the enterprise. This role will focus on leveraging AI driven capabilities (e.g., automation, predictive intelligence, virtual agents, and generative AI features) while ensuring the platform remains scalable, cost optimized, and aligned with enterprise objectives. The ideal candidate combines deep ServiceNow technical expertise with the ability to roadmap platform direction, guide architectural decisions, and optimize licensing and operational costs—while enabling measurable business outcomes. Key Responsibilities - ServiceNow Platform Engineering & Enhancement - Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities. - Lead technical implementation of platform features that improve efficiency, user experience, and service quality. - Ensure platform configurations follow best practices for scalability, maintainability, and performance. - Act as a senior technical authority for complex platform design and troubleshooting. - AI Enablement & Intelligent Automation - Drive adoption of ServiceNow AI capabilities, such as predictive intelligence, virtual agents, conversational experiences, and intelligent automation. - Identify opportunities to embed AI into workflows, service delivery, and operational processes. - Partner with stakeholders to translate business needs into AI enabled ServiceNow use cases. - Ensure AI features are deployed responsibly, securely, and aligned with governance expectations. - Platform Roadmap & Strategic Direction - Own and maintain the ServiceNow platform roadmap, aligning technical enhancements with enterprise priorities and business outcomes. - Evaluate new ServiceNow features and releases to determine value, readiness, and adoption strategy. - Provide clear technical guidance on platform evolution, deprecations, and modernization opportunities. - Influence stakeholders on long term platform strategy, including expansion into additional modules or capabilities. - Cost Optimization & Licensing Efficiency - Develop a strong understanding of ServiceNow licensing models and SKU entitlements. - Partner with leadership, procurement, and finance to ensure cost effective use of platform capabilities. - Identify opportunities to reduce cost through consolidation, automation, configuration optimization, and feature rationalization. - Balance innovation and expansion with fiscal responsibility and licensing efficiency in an enterprise environment. - Governance, Standards & Collaboration - Establish and maintain platform standards, guardrails, and governance practices. - Ensure platform changes meet security, compliance, and audit requirements. - Collaborate with architects, product owners, and business leaders to ensure consistent and aligned implementations. - Mentor junior engineers and contribute to a culture of engineering excellence. Qualifications - Required Education: Bachelor's Degree. - Required Experience: - 5-7 years of experience in ServiceNow engineering or platform administration. - Strong hands-on experience with ServiceNow ITSM and core platform capabilities. - Experience driving platform enhancements that leverage AI or intelligent automation. - Demonstrated ability to define and execute a ServiceNow platform roadmap. - Experience managing ServiceNow in a large, complex enterprise environment. - Strong understanding of platform design, performance, and operational best practices. - Preferred Qualifications: - Experience with ServiceNow AI features, virtual agents, or predictive intelligence. - Familiarity with additional ServiceNow modules (ITOM, CSM, HRSD, etc.). - Experience in regulated industries (healthcare, insurance, finance, public sector). - Prior ownership of platform cost optimization or licensing strategy. - Experience partnering with executive and senior leadership on platform direction. Benefits Molina Healthcare offers a competitive benefits and compensation package. Company Description Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Responsible for leading the design and delivery of transformational platform implementations. • Partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions. • Engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization. • Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization. • Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance. • Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact. • Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications. • Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams. • Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories. • Ensure solution alignment with enterprise architecture, business needs, and platform best practices. • Review technical design documents, data models, and integration patterns for quality and compliance. • Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes. • Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs. • Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies. • Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions. • Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes. • Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology.

• Perform day-to-day support and maintenance of the ServiceNow platform; coordinate development and support efforts within the admin team. • Work closely with the ServiceNow functional team to build requested items and tasks using workflows that manage processes from customer intake to fulfillment. • Configure and improve core and custom applications in close collaboration with the functional team. • Work directly with end users to resolve support issues within ServiceNow. • Monitor health, usage, and overall compliance of ServiceNow and its applications. • Develop systems integrations and process automation. • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting. • Create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and related components. • Configure and manage Discovery. • Lead the team through application and platform upgrades. • Load, manipulate, and maintain data between ServiceNow and other systems. • Create ServiceNow reports and dashboards.