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A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.
Field Service Program Manager
Location
United States
Posted
7 days ago
Salary
$122.8K - $176.6K / year
Seniority
Senior
Job Description
Field Service Program Manager
Intuitive
• Manage the Field Service fleet vehicle program including, but not limited to: Providing vehicle orders to expand or enhance the fleet. • Track vehicle maintenance to ensure all vehicles are maintained in accordance with the company’s fleet policy. • POC for field to report accidents, vehicle repairs, and rental vehicle assistance. • Ensuring all fleet drivers have up to date vehicle registration, fuel cards and insurance. • Providing reports to management on vehicle orders, maintenance and fleet progress. • Manage the personal use program and assist leadership with ensuring compliance to program policies. • Continuously assess and improve program performance. • Manage the Field Service calibrated tools program including, but not limited to: Ensure all Field Service Engineers, including new hires or transfers, possess proper and current calibrated tooling for each platform they are qualified for. • Ensure positive control of calibrated tools inventory, tracking replenishments, tool loss, and other data point as requested by Field Service leadership. • Collaborate with internal and external teams to field new calibrated tooling as required. • Continuously improve processes and procedures in place for the Field Service calibrated tools program. • Manage the Field Service tools program including, but not limited to: Ensure all Field Service Engineers, including new hires or transfers, possess proper tooling for each platform they are qualified for. • Create, develop, and maintain inventory control records for all tooling that allows tracking of tool sets, replacements, and tool purchases. • Collaborate with internal and external teams to field new tooling as required. • Continuously improve processes and procedures in place for the Field Service tool program. • Manage the field service training and mentorship program including, but not limited to: Ensure all Field Service and Support Engineers, including new hires and transfers, are scheduled for training as required, whether initial pipeline or follow-on system training. • Ensure new Field Service and Support Engineers are enrolled in the mentorship program and track progress and completion of the mentorship program with assigned mentors and Field Service Managers. • Collaborate with internal and external teams to ensure both training and mentoring programs are functioning as expected and recommend improvements where necessary or as directed by Field Service leadership. • Continuously improve processes and procedures in place for the Field Service training and mentorship programs. • Demonstrate strong, consistent knowledge of the day-to-day activities of managed programs and how those programs support the organization’s strategy and goals. • Continuously improve current programs and assist in creation of new programs that support the organization’s needs and objectives as directed by Field Service leadership team. • Evaluate and assess Field Service programs strengths and weaknesses. • Meet with key stakeholders and provide presentations to leadership as required to discuss program status, goals, and progress. • Demonstrate ability to consistently deliver results. • Monitor the use of resources and proactively recommend adjustments when suboptimal. • Collaborate with Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.
Job Requirements
- 5–8 years of experience in Field Service, Quality, Post‑Market, or technical ops.
- Bachelor’s Degree in Engineering, Science, Quality, or related field preferred.
- Proven ability to influence Field Service leaders without direct authority.
- Confidence to challenge inconsistent execution and drive standardization.
- Ability to independently interpret data, identify trends, and translate insights into actionable field recommendations.
- Experience with data analytics tools (Tableau, Power BI, SQL, Python/R preferred).
- Familiarity of hospital protocols and operating room protocols preferred.
- Ability to multi-task and adapt to change without losing focus of priorities.
- Capable of working effectively in cross-functional project teams.
- Must possess strong attention-to-detail, individual initiative, and sense of ownership.
- Excellent written and verbal communication skills
- Highly ethical, highly energetic character, with a desire to help customers.
- Ability to travel up to 25% for meetings, training alignment, reviews or as directed by leadership.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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