• Commission industrial boilers, heaters, burners, and ancillary equipment. • Commission control systems. • Perform precise burner tuning, ensuring optimal combustion efficiency and emissions compliance. • Troubleshoot PLC programming issues, including logic errors and integration with control systems. • Diagnose and resolve wiring and electrical problems, ensuring safe and reliable equipment operation. • Travel extensively (80% of the time) throughout the U.S., with the ability to respond quickly to urgent service requests. • Provide remote troubleshooting assistance to customers via phone, guiding them through technical challenges. • Ensure strict adherence to safety protocols and industry regulations at all job sites. • Deliver exceptional customer service, maintaining professionalism and responsiveness both onsite and over the phone.

• Install Tenna product trackers on mid-sized vehicles and heavy equipment. • Test trackers and equipment after installations to ensure performance and compliance with specifications. • Test equipment for fault tolerance and determine required repairs. • Train Tenna customers on best practices for hardware installation and proper use of Tenna products. • Effectively troubleshoot, diagnose, and repair issues associated with Tenna’s equipment and systems. • Ensure installations are completed according to Tenna’s policies and procedures. • Maintain a high degree of knowledge on the use of the Tenna Asset Management System and its associated products. • Collaborate with the Customer Success team to ensure customer satisfaction and effective service delivery. • Receive and respond quickly to all telephone and email inquiries related to product installation, sales, or management team queries. • Proactively anticipate equipment needs, set priorities, and meet assigned tasks. • Work safely and efficiently at all times. • Process expenses and daily timekeeping in a timely manner. • Write effective daily notes to document your work.

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies. • Install, service, and maintain telecommunications and equipment infrastructure at customer locations. • Ensure job sites operate to both company and customer standards. • Professionally communicate and interact with store personnel, customers, and internal support teams. • Troubleshoot and resolve device and equipment issues efficiently under deadlines. • Manage and direct helper technicians, ensuring adherence to processes and safety standards. • Maintain accurate service records, documentation, and timely expense reports. • Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends. • Uphold company standards for professionalism, safety, and compliance at all times.

• Lead and supervise traveling lighting crews on national retail retrofit projects • Serve as on-site foreman and primary field contact • Coordinate daily work plans, crew assignments, and workflow • Ensure projects are completed on time, within scope, and to company standards • Perform quality control inspections throughout project execution • Perform and oversee interior and exterior commercial lighting retrofits • Troubleshoot electrical and lighting system issues • Ensure compliance with NEC and applicable local codes • Enforce Reliable Electric and Lighting safety policies and procedures • Conduct job safety briefings and ensure PPE usage • Identify and mitigate job-site hazards • Maintain professional communication with clients, store management, and project managers