• Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management. • Participate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes. • Working in the agile teams using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service with focus on NA. • Focus on Service management through the whole Matrix organization and design new Service Components for UEM • Continued Improvement of UEM Service along the ITIL framework, considering cost optimization • Escalation Instance and Complaint Manager and consultant for accompany projects. • Working with and steering Third Party Supplier´s and steering contract of Operations Provider.

• Own and evolve the overall partnership strategy for Nvidia, WWT, Cisco, and Dell, including account planning, joint business planning (JBP), and executive alignment sessions. • Serve as Armada's senior-most field point of contact for these partners, building trusted relationships with partner alliance leadership, sales VPs, and field leadership. • Partner with Armada account executives and partner sellers to identify, prioritize, and coordinate co-sell opportunities across a national/enterprise account base. • Design and drive repeatable co-sell motions and playbooks that can scale across regions and partner teams. • Proactively source and qualify new opportunities through alliance channels, driving them into Armada's pipeline in partnership with sales leadership. • Own pipeline health and forecasting accuracy for partner-sourced and partner-influenced revenue. • Build and manage structured pairings between Armada's sales teams and partner sales teams across territories. • Develop joint value propositions, lead account planning sessions, and drive ongoing field enablement and training. • Own deal registration processes and ensure compliance with partner program requirements across WWT, Cisco, and Dell systems. • Build and deliver enablement assets and training on partner programs, incentives, and best practices for internal sales teams. • Own KPI tracking, pipeline impact, and revenue reporting tied to alliance activities; present regularly to Armada and partner leadership. • Translate performance data into strategic recommendations that shape future partnership investment and prioritization. • Partner with marketing and product teams to shape joint campaigns, events, and account-based marketing initiatives aligned to partner priorities. • Represent Armada in partner QBRs, planning sessions, and executive briefings.

• Work closely with Armada account executives and partner sellers (including Carahsoft, where applicable) to identify co-sell opportunities, align target accounts, and coordinate joint selling efforts. • Proactively source new business opportunities through public sector channel partners and help Armada sellers engage and close deals. • Match and manage pairings between Armada and partner sellers, ensuring effective communication, shared value propositions, and account planning. • Own the end-to-end process for registering deals within partner ecosystems (including Carahsoft, where required). • Maintain and deepen strategic relationships with public sector channel partner field sellers, channel teams, and sales leadership. • Track and report on key performance indicators, pipeline growth, and revenue outcomes related to public sector partnership activities. • Collaborate with Armada's marketing teams to support joint campaigns, events, and account-based marketing aligned with public sector partner priorities.

• Administering and case managing assigned Group Short Term Disability claims. • Using most efficient and effective means of proactive outreach to obtain and/or dispense information. • Communicating claim status and decisions via telephone and in writing. • Initiating communications to claimant, physician, and/or plan holder to obtain information, make assessment, and initial claim decision. • Prioritizing and reviewing new claims to adhere to established departmental productivity. • Investigating and analyzing claim information to determine coverage and benefit eligibility. • Determining disability by comparing functionality with job. • Following claim management procedures and identifying potential return to work opportunities. • Assessing claim when other sources of income are received to ensure accurate offsets are applied.