Driving Meaningful Change in Pharmacy Benefits
Clinical Program Manager
Location
United States
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Clinical Program Manager
WellDyne
• Owns outcomes, development, piloting and deployment of new clinical programs • Identifying gaps in change management, roles, workflow, and systems needed to achieve the WM/Clinical Programs short and long term goals • Prepare and present materials for meetings with Clients, Client Services and Clinical Operations Leadership Team, as required and as requested • Oversees WellManaged/Clinical Programs Team to ensure training and processes are appropriate and being followed • Assists in the development of instructional material for use in diabetes educational programs (includes objectives, content, editing, design, printing and distribution) • Creates and follows specific curriculum developed for diabetes/other education • Creates clinical coverage guidelines for diabetic/other medications • Coordinates and assists with inter-departmental training and development • Answers drug information questions as requested • Works closely with client team, providers, pharmacies, and members to resolve any questions or issues involving diabetes care • Support and maintain program operational metrics and outcomes reporting • Consistently meets established productivity, schedule adherence, and quality standards, while maintaining a good attendance record • Respects and maintains confidentiality guidelines of HIPAA • Follows and aids in enforcement of all company policies and procedures • Provides periodic consultation with practitioners in the field • Consults with account management team to provide clinical and benefit design recommendations
Job Requirements
- Valid pharmacist license in the state in which the employee resides, in good standing
- Six years minimum as a practicing allied healthcare provider with direct patient care
- PBM, healthcare, pharmaceutical experience preferred
- Leadership and operational experience
- Certified Diabetes Care and Education Specialist (CDCES) required
- Working knowledge of American Diabetes Association (ADA)
- Ability to become licensed in multiple states, as required
- Proficiency in Microsoft Office Suite
Benefits
- Health insurance
- Professional development
- Paid time off
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Clinical Development Operations Analyst
Syneos Health CareersAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).
Role Description Responsible for clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. Collaborates across departments as required. Maintains a working level of query/Excel to support the clinical business. - Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. - Responds to customer support inquiries in a timely manner. - Develops knowledge based on previous inquiries and information shared by business or system experts. - Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations, and collaborating on the requested solution. - Participates and/or supports the testing and validation efforts to ensure quality. - Supports analysis of findings and retesting once resolved. - Runs and disseminates routine reports, updates reports based on business feedback or enhancement requests, and provides a review of changes. - Reviews and responds to requests for ad hoc metrics or reporting requests. - May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed. - Delivers prompt and efficient user support, investigating and resolving reported data discrepancies and issues. - Collaborates with higher support tiers or senior team members to address complex technical or data-related issues as required. - Active involvement in training efforts for internal and external customers, developing and maintaining training materials to ensure user understanding and proficiency. - Responds to Service Desk tickets routed to the department system queues, keeping users and support tickets updated with troubleshooting details and ongoing research progress until resolution is reached. - Attends meetings as required, preparing necessary updates, and completing all assigned action items. - Uses effective customer-oriented communication skills to respond within agreed upon timeframes. - Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues. - Exercises appropriate critical thinking/problem-solving skills to identify and understand a problem, analyze and communicate impact, and bring to a timely resolution. - Performs other work-related duties as assigned. - Minimal, non-routine travel may be required (up to 10%). Qualifications - BA/BS degree or equivalent combination of education and experience. - Proficiency in Microsoft Suite with strong Excel skills. - Proficiency in Oracle E-Business suite preferred. - Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred. - CRO or Pharmaceutical experience preferred. - Moderate business analysis experience preferred. Benefits - Passionate about developing our people through career development and progression. - Supportive and engaged line management. - Technical and therapeutic area training. - Peer recognition and total rewards program. - Commitment to building an inclusive culture. - Driven to Deliver purpose capturing the passion of our colleagues. - Continuous improvement of the company culture. Company Description Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change, and accelerate progress. - Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs. - 95% of EMA Authorized Products. - Over 200 Studies across 73,000 Sites and 675,000+ Trial patients.



