Role Description Responsible for clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. Collaborates across departments as required. Maintains a working level of query/Excel to support the clinical business. - Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. - Responds to customer support inquiries in a timely manner. - Develops knowledge based on previous inquiries and information shared by business or system experts. - Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations, and collaborating on the requested solution. - Participates and/or supports the testing and validation efforts to ensure quality. - Supports analysis of findings and retesting once resolved. - Runs and disseminates routine reports, updates reports based on business feedback or enhancement requests, and provides a review of changes. - Reviews and responds to requests for ad hoc metrics or reporting requests. - May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed. - Delivers prompt and efficient user support, investigating and resolving reported data discrepancies and issues. - Collaborates with higher support tiers or senior team members to address complex technical or data-related issues as required. - Active involvement in training efforts for internal and external customers, developing and maintaining training materials to ensure user understanding and proficiency. - Responds to Service Desk tickets routed to the department system queues, keeping users and support tickets updated with troubleshooting details and ongoing research progress until resolution is reached. - Attends meetings as required, preparing necessary updates, and completing all assigned action items. - Uses effective customer-oriented communication skills to respond within agreed upon timeframes. - Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues. - Exercises appropriate critical thinking/problem-solving skills to identify and understand a problem, analyze and communicate impact, and bring to a timely resolution. - Performs other work-related duties as assigned. - Minimal, non-routine travel may be required (up to 10%). Qualifications - BA/BS degree or equivalent combination of education and experience. - Proficiency in Microsoft Suite with strong Excel skills. - Proficiency in Oracle E-Business suite preferred. - Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred. - CRO or Pharmaceutical experience preferred. - Moderate business analysis experience preferred. Benefits - Passionate about developing our people through career development and progression. - Supportive and engaged line management. - Technical and therapeutic area training. - Peer recognition and total rewards program. - Commitment to building an inclusive culture. - Driven to Deliver purpose capturing the passion of our colleagues. - Continuous improvement of the company culture. Company Description Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change, and accelerate progress. - Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs. - 95% of EMA Authorized Products. - Over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

• Coordinate global clinical labeling implementation with Regulatory Affairs, Quality, Supply Chain, PMs, and packaging sites. • Create and map label content within Bartender and develop Business Continuity Labels. • Review final product label content and mapping for accuracy and alignment with source documents. • Partner with Regulatory Affairs to obtain approved text, manage timelines, and ensure requirements are met. • Lead operational excellence and process improvement projects. • Author and update SOPs, guidelines, and work instructions. • Support labeling updates and collaborate cross-functionally to meet departmental objectives.

• Own day-to-day scheduling and intake coordination for developmental evaluations across ANNA's centers, keeping evaluator calendars full but realistic • Coordinate insurance verification and prior authorization for evaluation appointments, partnering with our billing/insurance function • Track every evaluation from completed assessment through report delivery and the family follow-up meeting, flagging delays before families feel them • Maintain and coordinate restocking of standardized assessment materials (ADOS-2, Vineland-3, Mullen Scales of Early Learning, DP-4) across centers • Manage the M-CHAT-R screening intake funnel so families who screen positive are routed to scheduling promptly • Serve as a warm, organized point of contact for families navigating the evaluation process • Provide calendar management and meeting prep for Clinical Directors across ANNA's centers • Track clinical staff credentialing and licensure renewals (BCBA/RBT certifications, state licenses) so nothing lapses • Support clinic-level operational needs alongside Clinical Directors — supply ordering, facilities follow-ups, and logistics for new evaluation or service-line launches • Help Clinical Directors prepare for supervision, training, and fidelity-review cycles by organizing documentation and scheduling • Build and maintain SOPs for evaluation intake, scheduling, and Clinical Director operational workflows • Keep scheduling, EMR, and intake records accurate and current for the evaluations service line • Build and maintain recurring reporting for clinical leadership — evaluation volume, wait times, report turnaround, and capacity by center • Audit data quality across evaluation and clinical scheduling systems and fix discrepancies at the source • Serve as the connective tissue between scheduling, insurance/billing, and clinical documentation systems • Use Claude to build lightweight trackers, templates, and workflows that reduce manual coordination work • Maintain simple, durable tools that Clinical Directors and evaluators can use without you • Identify high-friction scheduling or reporting processes and propose AI-assisted improvements • Partner closely with Clinical Directors, evaluating psychologists, the Chief Clinical Officer, billing/insurance, and the CEO's office • Communicate proactively across time zones with clear, reliable written updates • Escalate scheduling, capacity, or authorization risks early — with options, not just problems • Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation • Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up • Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination • Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support • Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable • Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking • Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity • Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last • Coordinate cross-functional launch workstreams across Operations, Clinical, Finance, and People, keeping owners accountable to dates • Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy • Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership • Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom • Serve as the connective tissue between systems — when data lives in three places, you make sure it agrees • Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations • Maintain a library of internal Claude Projects the broader ANNA team can use (report builders, vendor comparison tools, SOP generators, data-cleanup workflows) • Identify high-friction processes and propose AI-assisted improvements before being asked • Stay current on AI tooling and bring new ideas to the team

Role Description The Operations Specialist provides support services within departments and/or teams. The position conducts research, prepares, updates, and maintains electronic records using computer systems. Essential Functions - Accurately prepares and/or processes electronic records to and from workflows by verifying, entering, organizing, sorting, and routing to appropriate locations. - Conducts research to resolve unique and complex errors or issues with records and/or systems. - Communicates with others based on research findings. - Provides guidance to others based on research findings. - Monitors, tracks, and/or communicates workload status to appropriate staff. - Creates and/or processes incoming and/or outgoing communication. - Cross trains to multiple functions or workloads. - Prioritizes functions or workloads depending on business need and/or direction. - Collaborates and communicates with peers and leaders. - May process live claims using applicable computer systems. - May contact customers to obtain, clarify, or provide information through phone, email, fax, or other communication methods. - May mentor and/or train peers and may assess review accuracy/quality of peers. - May be assigned other special projects and/or assignments. Qualifications - High school diploma or GED - 1 year clerical experience - Experience working in multiple computer systems at one time - Strong computer experience - Microsoft Office experience - Strong written and verbal communication skills Requirements - 2 years’ clerical experience (preferred) - 1 year Noridian Healthcare Solutions experience (preferred) - Healthcare/healthcare administration experience (preferred) - Government or private insurance experience (preferred) - 10-key proficiency (preferred) - Strong research, analysis, and organizational skills (preferred) - Strong prioritization skills (preferred) - Strong problem-solving skills (preferred) - Strong attention to detail (preferred) Benefits - Health, Dental and Vision Insurance - Voluntary Insurance Plans - Health Savings and Flexible Spending Accounts - 401k and Company Match - Company-paid Life Insurance - Education Assistance Program - Paid Sick Leave - Paid Holidays - Increasing PTO Accrual Plan - Medical/Parental/Disability Leave - Workers Compensation - Retiree Benefits - Severance Package - Employee Assistance Program - Financial and Health Wellness Benefits - Casual Dress - Open Office Setting - Online Learning System