The consultancy that makes you successful using Salesforce, Snowflake, & AI—with a #1 customer ranking to back it up.
Enterprise Program Manager – HLS
Location
United States
Posted
6 days ago
Salary
0
Seniority
Lead
Job Description
Enterprise Program Manager – HLS
Coastal
• Strategic Client & Stakeholder Management • Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key HLS Stakeholders and Steering Committee Members. • Relationship Ownership: Serve as the primary relationship owner for assigned enterprise HLS clients and programs. • Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups. • Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs. • Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums. • Enterprise Program Delivery & Governance • Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment (e.g., Salesforce Health Cloud, MuleSoft integrations with EHR/EMR systems). • Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones. • Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums. • Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery. • Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion. • Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation. • Team Leadership & Delivery Excellence • Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers. • Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers. • Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking. • Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.
Job Requirements
- HLS Enterprise Leadership: 3+ years of experience working specifically as a Program Manager leading large-scale technology implementations within the Healthcare, Payer, Provider, or Life Sciences space.
- PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
- Consulting Expertise: 5+ years of experience within a professional consulting environment.
- Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.
- Salesforce & Health Tech Expertise: Hands-on experience overseeing Salesforce project implementations; deep understanding of Salesforce Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred.
- Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.
- Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
- Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
- Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
- Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.
- Communication: Exceptional written and verbal communication skills.
- Must have full-time, permanent US work authorization.
- Willingness to travel up to 50% to client sites as required
Benefits
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
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