Role Description The Implementation Technician installs, stabilizes, and trains customers on NicView across North America. This is a hands-on, on-site role reporting to the NBC Customer Success Manager. The person in this seat is the field extension of the Customer Success function — the person who shows up at the hospital, gets NicView installed correctly, walks the clinical and biomed teams through it, and leaves the site working. The role blends three simple things: - Field installation — physical install, configuration, validation, and go-live on customer sites. - Hospital IT competence — enough networking knowledge to work with hospital IT teams and get NicView connected reliably. - Customer training and follow-through — showing clinical and biomed staff how to use it, documenting the install cleanly, and closing the loop with the Customer Success Manager. Core Responsibilities - NicView installation delivery: - Complete NicView installations on customer sites: site readiness checks, physical installation, configuration, validation, and go-live. - Coordinate install logistics with the Customer Success Manager and hospital contacts — scheduling, parts, pre-configuration, and readiness. - Confirm customer acceptance at handover: performance verified, connectivity confirmed, documentation complete, clinical team briefed. - Hospital IT and network setup: - Work with hospital IT and biomed teams to get NicView cameras and streaming pathways connected reliably. - Handle the practical networking work: wired vs Wi-Fi setup, IP configuration (DHCP/DNS), VLAN and firewall/port coordination, and basic connectivity troubleshooting. - Escalate what needs escalating — to Evan Colwell (Product Support Specialist – IT), NBC Technical Support, or Engineering — instead of guessing. - Customer training and on-site support: - Train NICU nurses, biomed, and IT contacts on NicView use, basic troubleshooting, and how to raise a case. - Provide on-site support during the first days after go-live to build confidence and smooth adoption. - Communicate clearly and honestly with the customer throughout — no surprises, no silence. - Remediation and site visits: - Handle NicView issues that need a person on site — connectivity problems, hardware faults, streaming issues that can't be closed remotely. - Follow the diagnostic before defaulting to a swap-out — reduce unnecessary replacements and disruption. - Complete scheduled site checks and preventive visits at the direction of the Customer Success Manager. - Documentation and case discipline: - Document every install, visit, incident, and corrective action in Salesforce Service Cloud to a clean, auditable standard. - Keep site records up to date — as-built configuration, hospital IT contacts, and known site quirks — so the next visit starts informed. - Flag recurring issues and site friction back to the Customer Success Manager for follow-up with Product, Engineering, or Quality. Qualifications - 2–4 years in field service, installation, IT deployment, or technical support for network-connected equipment (medical devices or hospital environments a plus but not required). - Working knowledge of hospital or business networking: IP addressing, DHCP/DNS, VLANs, firewall/ports, wired vs Wi-Fi — enough to hold a competent conversation with hospital IT. - Hands-on comfort installing and configuring networked hardware and software in real customer environments. - Ability to train non-technical users clearly and patiently. - Reliable, honest, and professional in front of customers — calm under pressure. - Comfortable using Salesforce (or a similar case/CRM system) and Microsoft 365 (Teams, SharePoint, Outlook). - Willing and able to travel frequently across North America and work on-site in clinical environments. Education - Technical diploma, associate degree, or equivalent hands-on experience in IT / Networking, Biomedical, Electronics, or a related field. Preferred Qualifications - Experience with cameras, video-over-IP, or streaming systems. - Prior experience in hospital or clinical environments (especially NICU). - CompTIA Network+ or equivalent networking certification. - Familiarity with HIPAA-aware IT environments. Benefits - Medical Plans - Wellness Program - Dental & Vision Benefits - EAP Services - Legal Services - 401(k) - 4 weeks of PTO - 2 Floating Holidays - 7 Company Holidays - HSAs (Employer HSA contribution available, dependent on plan selection.) - Dependent Care FSA - Disability Benefits - Life Insurance Benefits - Tuition reimbursement and more!

Role Description As a Payments Exchange Implementation Consultant, you can look forward to interfacing directly with our financial institution clients (banks and credit unions) to ensure understanding of purchased product features and options, facilitate the implementation process, and ensure customer satisfaction. - Provides expertise to answer questions and guide the client in the use of the system throughout the project. - Works with clients to perform business process analysis and help them determine how best to use the product in their environment. - Supports the client through all phases of the implementation project. - Creates and monitors implementation timeline, works with Payments Exchange trainer to schedule and monitor training requirements, and reports project status to management. - Trains and consults with new and existing clients through training classes in small and large group settings, as well as one-on-one product coaching and web-ex / Internet channels. Qualifications - Proven communications skills both verbal and written in a clear, concise, and professional manner. - Proven client-facing skills (presentation, training, facilitation experience). - Ability to organize and prioritize multiple projects in a fast-paced environment (flexibility, versatility, dependability). - Knowledge of industry project management best practices and how to apply that knowledge to projects (PMP is a plus but not required). - 2+ years' experience in the banking, credit union industry or financial software industry (wire experience is a plus). Requirements - Preferred Associates Degree or higher in related field or the equivalent combination of education, training, and work experience. - Ability to understand, apply and explain concepts. - Strong knowledge of Microsoft Office products (Word, Excel) and operational awareness of presentation equipment (preferably using a web training tool, such as WebEx or Skype). - Requires human relations, team, and documentation skills with high attention to details. - Technical experience/background a plus. - Travel required: none.

Role Description Crystal Management is seeking an experienced Oracle Primavera Unifier Consultant to support a federal client in the implementation and ongoing support of Oracle Primavera Unifier. The selected candidate will assist with integration validation, system testing, interface troubleshooting, and data quality activities while working closely with technical and functional teams to ensure successful delivery of enterprise project management solutions. - Location: 100% Remote - Clearance Requirement: U.S. Citizen – Eligible to Obtain a Public Trust/Clearance - Employment Type: Full-Time Key Responsibilities - Perform unit testing of integration routines within the client's non-production development environment. - Validate integrations against Technical Interface Design (TID) documentation. - Support System Testing (ST) and System Integration Testing (SIT) activities. - Investigate and resolve integration-related defects and data quality issues. - Validate interface accuracy, completeness, and data integrity between Oracle Primavera Unifier and external systems. - Troubleshoot production data quality and interface issues as needed. - Collaborate with developers, business analysts, and client stakeholders to resolve technical issues. - Create and execute test cases and document testing results. - Support User Acceptance Testing (UAT) and production deployments. - Maintain technical documentation and provide project status updates. Qualifications - 3+ years of experience supporting Oracle Primavera Unifier. - Experience with System Testing (ST), System Integration Testing (SIT), or integration validation. - Experience troubleshooting enterprise application integrations. - Ability to analyze data and identify interface or data quality issues. - Familiarity with Technical Interface Design (TID) documentation. - Strong analytical, troubleshooting, and communication skills. - Ability to work independently in a remote environment. Preferred Qualifications - Experience with Oracle Primavera P6, Oracle ERP, or other Oracle enterprise applications. - SQL experience for data validation and troubleshooting. - Experience with REST, SOAP, XML, JSON, or file-based integrations. - Experience supporting federal government programs. - Oracle Primavera Unifier certification is a plus.

Role Description Crystal Management is seeking an experienced Oracle Primavera Unifier Consultant to support a federal client in the implementation and ongoing support of Oracle Primavera Unifier. The selected candidate will assist with integration validation, system testing, interface troubleshooting, and data quality activities while working closely with technical and functional teams to ensure successful delivery of enterprise project management solutions. - Location: 100% Remote - Clearance Requirement: U.S. Citizen – Eligible to Obtain a Public Trust/Clearance - Employment Type: Full-Time Key Responsibilities - Perform unit testing of integration routines within the client's non-production development environment. - Validate integrations against Technical Interface Design (TID) documentation. - Support System Testing (ST) and System Integration Testing (SIT) activities. - Investigate and resolve integration-related defects and data quality issues. - Validate interface accuracy, completeness, and data integrity between Oracle Primavera Unifier and external systems. - Troubleshoot production data quality and interface issues as needed. - Collaborate with developers, business analysts, and client stakeholders to resolve technical issues. - Create and execute test cases and document testing results. - Support User Acceptance Testing (UAT) and production deployments. - Maintain technical documentation and provide project status updates. Qualifications - 3+ years of experience supporting Oracle Primavera Unifier. - Experience with System Testing (ST), System Integration Testing (SIT), or integration validation. - Experience troubleshooting enterprise application integrations. - Ability to analyze data and identify interface or data quality issues. - Familiarity with Technical Interface Design (TID) documentation. - Strong analytical, troubleshooting, and communication skills. - Ability to work independently in a remote environment. Preferred Qualifications - Experience with Oracle Primavera P6, Oracle ERP, or other Oracle enterprise applications. - SQL experience for data validation and troubleshooting. - Experience with REST, SOAP, XML, JSON, or file-based integrations. - Experience supporting federal government programs. - Oracle Primavera Unifier certification is a plus.