Role Description As an Implementation Engineer, you will own a portfolio of customers and be responsible for making them successful with the product. The core of the work is taking each customer's existing data-migration schemas and mapping them into the product's primitives by building "playbooks," the data-migration workflows that define how to extract and transform data. The role also involves web scraping, parsing, and computer-use tasks. This is a forward-deployed role that sits between the customer and the engineering team. It is an excellent training ground for anyone who wants to be a founder someday. Responsibilities - Own a portfolio of customer accounts and drive their success with the product - Map customer data-migration schemas into the product's primitives by building playbooks - Handle web scraping, parsing, and computer-use tasks as part of implementation - Serve as the technical bridge between customers and the engineering team - Provide product feedback and surface gaps and bugs to engineering - Help keep customers happy and identify expansion opportunities Qualifications - Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience - Comfortable understanding JSON structures and general technical frameworks - Strong communication skills; able to be client-facing - Willing to grind in a hands-on startup environment - Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience Requirements - Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience - Comfortable understanding JSON structures and general technical frameworks - Strong communication skills; able to be client-facing - Willing to grind in a hands-on startup environment - Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience Benefits - Compensation: $110K-$140K base - Fully remote work model Company Description Our partner is an AI startup that helps companies rip and replace their competitors through automated data migration, using AI agents to extract and import data into new systems. The company is on a Series A trajectory with a strong, growing roster of enterprise customers. The culture is intense, collaborative, mission-driven, and high-ownership, and this is the grindiest, most hands-on role in the company.

• Take signed hospital agreements and convert them into active, high-quality clinical pilots • Lead end-to-end on-site deployment of CerviSense at each assigned hospital • Coordinate with Principal Investigators and their clinical teams to define workflows, patient selection criteria, and data collection procedures • Train midwives, obstetricians, and nursing staff; ensure consistent application technique across all operators • Troubleshoot device and application issues in real time • Ensure data quality meets the standards required for normative curve construction and peer-reviewed publication • Build clinical adoption — your KPI is not installation, it is that the device becomes part of the routine workflow • Provide structured field feedback to product, clinical affairs, and regulatory teams

Role Description As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems. Key Responsibilities - Learn and coach others on the relevant Intellect product suite. - Conduct onboarding of new customers. - Strategically guide customers with the implementation and launch of Intellect’s product suite. - Train customers and other team members on Intellect’s product suite. - Understand customer challenges and evaluate business requirements. - Translate requirements into system design. - Manage activities to drive completion and support through project milestone objectives. - Recommend and execute continuous improvements. - Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation. - Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary. - Explore and design ways to meet customer needs in situations where established processes may not yet exist. - Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones. - Perform other duties as assigned. Qualifications - Bachelor’s degree in technology or business (or equivalent experience in lieu of degree). - 5+ years of experience implementing software systems and SaaS. - Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts. - Knowledge of Connected Front End Worker (CFW) software and practices. - Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.). - Technological savvy with the ability to learn new systems quickly. - Proven experience managing large, complex projects and leading large-scale programs and change management initiatives. - Experience with customer project design and scoping. - Comfortable working with senior stakeholders, including VP and C-suite level. - Strong analytical thinking, with experience using data to demonstrate ROI and success. - Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus. - Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment. - Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs. - Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally. Requirements - Experience with B2B SaaS. - Experience working in or with manufacturing, life sciences, or other regulated industries. - Experience working with global clients, including those where English is not their first language. - A qualification or certification in project management (e.g., PMP, PRINCE2). - Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams). Benefits - Competitive salary and outstanding benefits package. - Opportunities for career growth and professional development. - Collaborative and supportive work environment. - Fully remote work with flexible hours.

Role Description We are looking for a talented Zoho Developer & Implementation Specialist who is passionate about building business applications, automating processes, and delivering exceptional client experiences. - Design, develop, customize, and deploy solutions using the Zoho ecosystem. - Build and maintain applications using Zoho Creator. - Customize Zoho CRM, including modules, layouts, workflows, blueprints, and automation. - Develop Deluge scripts, custom functions, widgets, and API integrations. - Integrate Zoho applications with third-party platforms using REST APIs, webhooks, and middleware such as Zoho Flow. - Configure and implement additional Zoho applications such as Books, Inventory, Desk, Projects, People, Recruit, Analytics, and Forms. - Gather business requirements and translate them into scalable technical solutions. - Troubleshoot technical issues and optimize existing Zoho implementations. - Participate in solution design, testing, deployment, and user training. - Prepare technical documentation and implementation guides. - Collaborate with consultants, developers, and project managers to deliver projects on time. Qualifications - Minimum 3 years of hands-on experience developing and implementing Zoho solutions. - Strong experience with Zoho Creator and Deluge scripting. - Experience with Zoho Analytics. - Experience with Zoho Books and Inventory. - Experience with Make, Zapier, or other automation platforms. - Experience implementing ERP, CRM, or digital transformation projects. - Strong understanding of business process automation. - Experience with Zoho Flow is highly preferred. - Knowledge of HTML, CSS, JavaScript, and SQL is an advantage. - Familiarity with Git and version control systems. - Strong analytical and problem-solving skills. - Ability to work independently in a fully remote environment. Requirements - Good English communication skills are mandatory. - Ability to communicate confidently with international clients in both written and spoken English. Benefits - Fully remote work environment. - Opportunity to work on international projects. - Continuous learning and professional development. - Exposure to the complete Zoho ecosystem. - Collaborative and supportive team culture. - Career growth opportunities within a rapidly growing consulting and technology company. Nice to Have - Zoho Certifications. - Experience with Zoho Analytics. - Experience with Zoho Books and Inventory. - Experience with Make, Zapier, or other automation platforms. - Experience implementing ERP, CRM, or digital transformation projects. Join Borders & Gates If you're passionate about building innovative business solutions and want to work with a leading Zoho Partner, we'd love to hear from you. Apply now and become part of Borders & Gates — The One-Stop Shop for Business.