• You will support German- and English-speaking Platinum customers by phone. • You will answer questions about internet, mobile, TV, roaming and billing. • You will analyze customer issues and independently find appropriate solutions. • You will take ownership of the entire case without transferring the customer unnecessarily. • You will identify additional needs and recommend suitable products or services. • You will work with multiple internal systems and document your customer contacts carefully. • For complex cases you will receive direct support from experienced technical contacts. • The position consists exclusively of inbound calls.

• Respond to resident inquiries through phone, email, text, and AppFolio. • Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions. • Follow up with residents until concerns are resolved. • Document all resident interactions in AppFolio. • Serve as the dedicated operational support for assigned portfolios. • Assist Property Managers with administrative responsibilities. • Monitor daily portfolio tasks and ensure timely completion. • Coordinate with onsite teams to resolve resident concerns. • Monitor upcoming move-ins. • Review resident ledgers before move-in. • Verify lease completion and required documentation. • Track upcoming lease expirations. • Conduct renewal outreach. • Review delinquency reports. • Track payment promises. • Monitor assigned work orders. • Provide residents with maintenance status updates. • Maintain accurate AppFolio notes. • Update resident records.

Role Description Are you someone who is known to be motivated enough to not just change the world, but build a better one? Well, this might be the perfect opportunity for you. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. - Resolve customer complaints via phone, email, mail, or social media. - Use telephones to reach out to customers and verify account information. - Greet customers warmly and ascertain the problem or reason for calling. - Cancel or upgrade accounts. - Assist with placement of orders, refunds, or exchanges. - Advise on company information. - Take payment information and other pertinent information such as addresses and phone numbers. - Place or cancel orders. - Answer questions about warranties or terms of sale. - Act as the company's gatekeeper. - Suggest solutions when a product malfunctions. - Handle product recalls. - Attempt to persuade the customer to reconsider the cancellation. - Inform customers of deals and promotions. - Sell products and services. - Utilize computer technology to handle high call volumes. - Work with the customer service manager to ensure proper customer service is being delivered. - Close out or open call records. - Compile reports on overall customer satisfaction. - Read from scripts. - Handle changes in policies or renewals. - Follow communication procedures, guidelines, and policies. - Take the extra mile to engage customers. Qualifications - Proven customer support experience or experience as a client service representative. - Track record of over-achieving quotas. - Strong phone contact handling skills and active listening. - Familiarity with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multitask, prioritize, and manage time effectively. - High school diploma. Company Description Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels. - Customers are enabled to access any of our 1200+ PoPs located across the globe. - Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. - The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves but also ensures fast, secure, and affordable content delivery.

Role Description Performs administrative tasks and activities to support Latitude's claim handling teams. - Order Reports: Order police reports, fire reports, or public record searches when requested. - Client System Updates: Obtain information or documents from client systems and/or load information into client systems. - Mail: Handle incoming and outbound mail. - Office Support: Monitor and maintain appropriate levels for office supplies, equipment, and other materials. Complete light kitchenette cleaning and organization. Performs other general support duties. - New Claims Entry: Enter new claim information into Latitude Systems. - Telephone: Answer phone and directs incoming calls, answer basic questions, or take messages. - Documents: Process documents; receive, sort, maintain, and update filing. Scan, sort, fax, and photocopy information. Work with spreadsheets and company systems to process and maintain records. - Projects: Complete support projects when assigned. Qualifications - Organization and Time Management: Organize work and time to be productive and efficient. - Attention to Detail: Responsible for the accuracy and clarity of all documents. - Autonomy: Work independently and with minimal supervision. - Flexibility: Respond to changing assignments and situations, such as reprioritizing work and switching between systems throughout the day. - Consistency: Perform steadily and complete work reliably. Benefits - Comprehensive health, dental, and vision insurance. - Short and long term disability insurance. - Life insurance. - Paid time off (PTO). - 401k matching. Company Description Latitude Subrogation Services (LSS) provides comprehensive recovery solutions as a leader in subrogation outsourcing. We have been delivering our best-in-class recovery services since 1997! LSS has provided solutions for insurers, self-insured entities, third party administrators and specialty risk companies as a subrogation vendor and purchaser of subrogation assets. - Honesty and fairness - Integrity in all aspects of our business - Maintaining a respected reputation - Teamwork - Long-term relationships with client partners - Win/Win for clients and employees