Role Description Performs administrative tasks and activities to support Latitude's claim handling teams. - Order Reports: Order police reports, fire reports, or public record searches when requested. - Client System Updates: Obtain information or documents from client systems and/or load information into client systems. - Mail: Handle incoming and outbound mail. - Office Support: Monitor and maintain appropriate levels for office supplies, equipment, and other materials. Complete light kitchenette cleaning and organization. Performs other general support duties. - New Claims Entry: Enter new claim information into Latitude Systems. - Telephone: Answer phone and directs incoming calls, answer basic questions, or take messages. - Documents: Process documents; receive, sort, maintain, and update filing. Scan, sort, fax, and photocopy information. Work with spreadsheets and company systems to process and maintain records. - Projects: Complete support projects when assigned. Qualifications - Organization and Time Management: Organize work and time to be productive and efficient. - Attention to Detail: Responsible for the accuracy and clarity of all documents. - Autonomy: Work independently and with minimal supervision. - Flexibility: Respond to changing assignments and situations, such as reprioritizing work and switching between systems throughout the day. - Consistency: Perform steadily and complete work reliably. Benefits - Comprehensive health, dental, and vision insurance. - Short and long term disability insurance. - Life insurance. - Paid time off (PTO). - 401k matching. Company Description Latitude Subrogation Services (LSS) provides comprehensive recovery solutions as a leader in subrogation outsourcing. We have been delivering our best-in-class recovery services since 1997! LSS has provided solutions for insurers, self-insured entities, third party administrators and specialty risk companies as a subrogation vendor and purchaser of subrogation assets. - Honesty and fairness - Integrity in all aspects of our business - Maintaining a respected reputation - Teamwork - Long-term relationships with client partners - Win/Win for clients and employees

Role Description The Customer Experience Associate will be responsible for managing inbound customer communications across both businesses, ensuring every customer receives timely, professional, and friendly support. This role will focus primarily on: - Answering phone calls - Scheduling appointments - Coordinating reservations - Responding to emails and text messages - Completing a variety of administrative tasks During slower periods, the assistant will support operational projects, documentation, website updates, and light administrative initiatives while following detailed SOPs and internal processes. Qualifications - 2+ years of experience in customer service, administrative support, virtual assistance, or a similar customer-facing role. - 1+ year of experience handling a high volume of inbound phone calls. - Experience scheduling appointments, managing calendars, and coordinating customer communications. - Excellent spoken and written English. - Strong computer proficiency and ability to quickly learn new software. - Exceptional attention to detail and organizational skills. Requirements - Customer-focused and service-oriented. - Patient and empathetic communicator. - Detail-oriented with a high level of accuracy. - Proactive and resourceful. - Adaptable and willing to take on new responsibilities. - Strong sense of ownership and accountability. - Organized and dependable. - Calm under pressure. - Positive attitude with a team-first mindset. - Able to prioritize tasks and demonstrate sound judgment independently. Benefits - Full-time position with a salary of $1,500 per month. - Work schedule: Monday to Friday, 8:00am to 5:00pm (Alaska Time). - Target start date: ASAP.

• Brindar atención a clientes de Claro Post-pago • Resolver consultas y requerimientos siguiendo los procedimientos establecidos • Garantizar una atención de calidad y una excelente experiencia al cliente

Role Description Join our dynamic team as a Customer Service Representative where you’ll support inbound customer inquiries, troubleshoot basic technical issues, and assist customers in managing their products and services. Whether you're resolving support issues or introducing new solutions, you’ll play a key role in delivering a best-in-class customer experience. - Handle inbound calls from customers across the country. - Listen actively to understand customer needs and provide effective solutions. - Troubleshoot basic technical issues and guide customers through resolutions. - Assist with account management, including adding or removing products and services. - Identify and act on sales opportunities to upgrade or enhance customer plans. - Clearly explain products, services, and processes in a professional manner. - Escalate complex or unresolved issues to the appropriate team when needed. - Ensure first-call resolution through effective communication and problem-solving. Qualifications - Must be 18 years or older with a high school diploma or equivalent. - Strong verbal and written communication skills. - Ability to type 20+ words per minute accurately. - Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). - Basic understanding of Windows operating systems. - Dependable, punctual, and able to maintain consistent attendance. - Skilled in problem-solving, conflict resolution, and follow-up. - Customer-focused mindset: empathetic, patient, and responsive. - Ability to multi-task, stay organized, and work independently. - Thrive in a fast-paced, team-oriented environment with frequent change. - Strong interpersonal skills and a passion for building customer relationships. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.