• Own the full lifecycle of items from arrival at the vault to exit: • Receiving and ingest SLAs • Intake, processing, and internal routing • Exception handling and quality control • Outtake, shipping, and customer handoff • Define and enforce predictable, measurable SLAs at every stage. • Continuously identify bottlenecks and failure modes and remove them systematically. • Own international shipping workflows, including customs, insurance, labeling, and carrier integrations. • Build scalable systems that support global customers with speed and reliability. • Reduce friction, delays, and risk in cross-border logistics. • Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes. • Own the roadmap for all internal Vault tools (Retool and beyond). • Design systems for queue management, prioritization, labeling, SLAs, and exception handling. • Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability. • Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly. • Reduce time between “in vault” and “live on marketplace.” • Unlock value from existing inventory through better tooling, workflows, and coordination. • Define and manage error rates, rework, and exception taxonomy. • Ensure quality and customer trust scale with volume. • Build and own the quarterly Vault roadmap tied directly to business outcomes. • Influence Vault unit economics through speed, tooling, automation, and process improvements.

Role Description The Americas Enterprise Partner Solutions (EPS) team is a sales organization accountable for the commercial partner business at Microsoft, and the mission is to build and sell Microsoft Cloud applications, services and devices with partners, empowering people, and organizations to achieve more. We are looking to hire a General Manager, Partner Development. In this role, you will: - Bring your tenacious work ethic, enthusiasm, optimism, and passion to foster profound growth and (r)evolutionary change within our partner ecosystem. - Leverage your challenger mindset, deep technology industry knowledge, market insights, expert understanding of the competitive landscape, and best-in-class interpersonal abilities. - Empower your teams to grow our robust ecosystem of world-class partners enabling them to bring market-defining solutions to our customers. - Accelerate your career growth as you work deeply with highly complex partner organizations, building strong relationships in the C-Suite and collaborating across multiple internal stakeholders to resolve complex issues. Responsibilities - Strategic Vision and Value Partnering / Strategic Alignment: Lead your team in the creation of a strategic vision, creating account plans that ensure alignment between the overall value proposition of Microsoft and the Partner’s business goals. - Market Insight and Business Opportunity: Identify high-level opportunities to pursue with partners incorporating your industry expertise and market insights. - Executive Relationship Building: Develop deep, trusted-advisor relationships with complex partners and ensure your teams maintain a thorough understanding of partner and Microsoft priorities. - Partner Transformation: Analyze partner’s capacity and capabilities, and work with them to ensure their partners are creating a learning culture. - Go To Market: Develop effective go-to-market and co-selling strategies across accounts leveraging internal resources. - Partner Assessment and Qualification: Establish long-term partner recruitment strategies to identify and recruit new partners or expand current partnerships. - Career Development: Focus on the development of your team, leveraging resources to help employees grow skillsets and support their career interests. Qualifications - Bachelor's Degree in Marketing, Business Operations, Computer Science or a related field AND 10+ years experience in partner management, sales, business development, or partner channel development in the technology industry or related experience. - 5+ years people management experience. Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Additional or Preferred Qualifications - Master's Degree in Business Administration, Business Science, or an Advanced Degree in a STEM or related field AND 12+ years experience in partner management, sales, business development, or partner channel development in the technology industry or related experience. - 8+ years people management experience. - 5+ years experience in building teams and excelling in every facet of the hiring process. - 5+ years experience building and implementing sales strategies. - Demonstrated partner experience in establishing strategic partner frameworks. - Excel in negotiation and conflict resolution. - Ability to make decisions in a fast-paced, rapidly changing environment. - Effective written and oral communication skills. - Proficient delegator with ability and willingness to pass responsibility for completion of work to other people. - Proven track record of delivering keynote addresses to large audiences. Benefits - The typical base pay range for this role across the U.S. is USD $158,400 - $243,000 per year. - In specific locations like the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $202,000 - $267,000 per year. Company Description Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

• Define Studio Vision: Develop and communicate a clear vision for the studio, aligning it with the company's overall goals and objectives. • Strategic Planning: Formulate strategic plans to guide the studio's growth, development, and market positioning. • Identify Opportunities: Explore and identify new business opportunities, partnerships, and potential areas for growth. • Drive day-to-day studio operations and cross-department collaboration: oversee IT, Legal, Production, HR, Recruitment. • Drive operational efficiencies, quality, and cost reduction: Streamline operations within the service departments; ensure that processes are efficient, well-defined, easily adopted, and quickly learned by new team members. • Drive company’s quarterly and yearly OKR: Develop, implement and monitor a system of operational KPIs across departments, ensuring the company’ system of operational KPIs is aligned with the company's strategy and scale plan. • Establish effective process-level cooperation with the CEO, CFO, Head of BD, Production, Marketing aimed at scaling and growing revenue and margins. • Build and Lead Teams: Drive recruitment, hire, and management of an extraordinary team of professionals that love what they do and are excited to drive excellence on each level of the company. • Team Culture: Foster a culture of curiosity, accountability and teamwork, that encourages efficiency and innovation. • Professional Growth: In collaboration with HR drive support ongoing training and professional development opportunities for studio employees. • Talent Retention: Foster an environment that promotes employee satisfaction and retention. • Develop and execute Studio strategy to achieve revenue and margin targets: services portfolio strategy, pricing strategy, capacity management and hiring strategy, target Studio org. chart and management org. structure. • Take ownership of (assume responsibility over) the Studio P&L: Decompose budget targets and execution responsibility to specific Studio-level key management positions; in collaboration with the CFO provide monthly Studio management reporting, quarterly Studio forecasting, and annual Studio budgeting processes, to track revenue and margins consistently. • In collaboration with the Head of Production establish effective capacity planning tools, capacity, and bench risk management frameworks, aligned with the strategy and budget targets; Partner with the CFO and CEO to establish effective motivation plans and bonus systems linked to sales, revenue, and margins.