• Lead projects from concept to rollout. • Design, build, and operate core components of a distributed database. • Wear the product hat. • Drive operational excellence. • Partner across Grafana. • Support your teammates through design conversations, code review, and pairing in a fully remote setup. • Participate in on-call (EMEA rotation) for the services you build. • Contribute to open source.

• Lead projects from concept to rollout • Design, build, and operate core components of a distributed database • Wear the product hat • Drive operational excellence • Partner across Grafana • Support your teammates • Participate in on-call • Contribute to open source

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations • Communicate effectively (both verbal and written) with our customers and internal stakeholders • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly • Contribute to internal and external knowledge bases • Collaborate with your team to identify bugs and escalate to next-level support • Communicate well with different audiences (developers, technical and non-technical users)

• Responsible for owning and delivering quarterly goals for your team • Support peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics • Proactively identify project, process, technology or business issues, advocate for them, and lead in solving them • Support the operations and availability of your team’s artifacts by creating and monitoring metrics • Foster a culture of quality and ownership on your team by setting or improving code review and design standards • Help develop talent on your team by providing feedback and guidance, and leading by example