• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality. • Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization. • Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards. • Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org. • Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks. • Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort. • Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes. • Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions. • Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization. • Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively. • Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Role Description We are looking for a Middle/Middle Strong Salesforce Administrator to join a team working on complex org structures with extensive integrations. You'll be responsible for day-to-day Salesforce administration, configuration, and support, working closely with a team of three admins and reporting directly to the Team Lead and client. Project delivers hardware, software, and services designed to optimize asset performance for its customers. The team manages a complex Salesforce org with numerous integrations and makes active use of AI-driven tools, including Agentforce and Salesforce CPQ / Revenue Cloud. Qualifications - 3+ years of experience in Salesforce administration. - Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud. - Experience with CPQ and Advanced Approvals. - Experience working with Agentforce. - Experience working in older orgs with legacy metadata, including knowledge of metadata cleanup workflows. - Experience with Salesforce integrations (Eloqua, Qualified, 6Sense, LinkedIn Sales Navigator, Google Ads, and others). - English: Upper-Intermediate or Advanced. Requirements - Day-to-day communication with a team of three admins. - Salesforce administration and configuration. - User access and security management. - Business process automation. - Data quality and management. - Testing, deployment, and production support. - Reporting to the Team Lead and client. Nice to Have - Previous experience working and communicating directly with clients. - Experience with Revenue Cloud and Data Cloud. - Knowledge of Copilot. Work Schedule - Full-time working day, the full remote is available. Interview Stages - Call with the recruiter. - Interview with SF Administrator and recruiter. - Call with Delivery Director. Benefits - You'll be part of a team that maintains top quality standards and fosters professional development. - Work from anywhere (fully remotely or in our office). - Paid vacations and sick-leaves, additional days-off, relocation bonus. - Wellness: Medical insurance/ sport compensation/ health check-up + flu vaccination at your choice. - Education: regular tech-talks, educational courses, paid certifications, English classes. - Fun: own football team, budget for team-lunches, branded gifts. Recruiter Anastasiia Vaskiv Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.

Role Description Vibrant is looking for a Senior Salesforce Administrator with knowledge in Salesforce Business Analysis to join our IT team. Reporting directly to the Manager of CRM Systems, you will assist with all functions of CRM programming and design. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security. Duties/Responsibilities - Perform analysis and provide implementation recommendations based on business requirements. - Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements. - Communicate complex ideas, concepts, and processes effectively with other engineers and management. - Contribute to evaluations and improvement of best practices in both process and standards. - Recommend value-added changes to existing coding practices, standards, and tools. - Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system. - Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems. - Assess the severity of problems, determine corrective action, and resolve technical issues. - Monitor end-user usage of the system and perform daily administrative and user support tasks. - Provide technical support to end users, diagnosing and resolving problems. - Evaluate and configure CRM systems and provide detailed end-user documentation. - Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology. - Manage and collaborate with product vendors and systems integrators on the delivery of solutions. - Collaborate with business partners on user acceptance testing. - Work closely with project managers, UI/UX designers, other developers, and data analysts. - Write technical specifications and documentation. Required Skills/Abilities - Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management. - Strong hands-on experience with Salesforce applications and contact center services. - Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation. - Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services. - Must be able to write technical specifications and documentation. - Ability to meet deadlines while working in an evolving, complex, and fast-paced environment. - Experience building flow and familiarity with APIs. - Creative problem solver. Required Qualifications - Minimum of a bachelor’s degree and at least 5 years of experience as an advanced Salesforce Administrator. - Good understanding of CRM fundamentals and advanced features. - Experience in contact center CRM integrations and database management. - Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar). - Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus. Benefits - Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance. - Employer paid disability insurance and life insurance. - Pre-tax FSA for medical and dependent care. - 401K available.

• Own and lead the Dual Org Sync workstream, the Salesforce-to-Salesforce integration between our two Salesforce orgs, ensuring reliable, secure, and scalable data flow across systems. • Own and lead the Data Migration workstream, driving Salesforce-to-Salesforce migration efforts from planning through cutover with strong data integrity and minimal business disruption. • Lead the design, delivery, and support of Salesforce data solutions that are scalable, reliable, secure, and maintainable. • Translate business needs into practical technical plans across data modeling, integrations, migrations, transformations, automation, and operational support. • Lead and manage a team of engineers, including hiring, onboarding, workforce planning, regular feedback, performance management, and career development. • Partner with product, business stakeholders, engineering, QA, data warehouse, and data quality teams to align priorities, manage risk, and deliver successful outcomes. • Champion the adoption of cutting-edge AI technologies within the team, applying AI-powered tools and agentic approaches beyond basic chat use, to automate workflows, accelerate delivery, and strengthen data quality. • Improve platform health by simplifying data flows, reducing technical debt, strengthening data quality controls, and improving observability and supportability. • Guide technical decisions through design reviews, code and automation reviews, troubleshooting, and knowledge sharing. • Create and maintain documentation for data models, system relationships, data flows, dependencies, support procedures, and operational considerations, while fostering a collaborative, inclusive team culture.