• Plan and coordinate all aspects of technical projects from initiation through delivery. • Ensure service delivery success and customer satisfaction through effective project management. • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed. • Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables. • Identify needed resources for projects while defining and assigning major project roles. • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. • Assign and monitor the work of the project team, providing technical and analytical support and direction. • Interface with clients on technical matters as needed. • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved. • Assist with problem resolution or risk mitigation as needed. • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project. • Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met. • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement. • Directly oversee employees assigned to the project.  Selects, develops, and evaluates personnel to ensure the efficient operation of the function. • Identify project management coordination process gaps or areas for improvement.  Recommends and implements solutions. • Utilize Ahead systems (PSA, etc.) to maintain updated project information. • Assist in presales efforts including OA, SOWs, and customer presentations. • Develop customer relationships and aid in identifying additional sales opportunities.

• Manage daily operations of the spill response call and triage center. • Ensure 24/7 staffing coverage and escalation procedures are maintained. • Oversee incident intake, documentation, prioritization, and dispatch activities. • Monitor response times and service level performance metrics. • Coordinate deployment of field personnel, subcontractors, and resources during emergency response activities. • Act as a primary point of contact for clients during spill response events. • Develop and maintain call center procedures, workflows, and quality assurance programs. • Analyze response trends and provide operational improvement recommendations. • Manage spill response projects from initiation through closeout in the company platform. • Track project schedules, budgets, deliverables, and client expectations. • Develop project status reports and performance dashboards. • Coordinate cross-functional resources to support emergency response and environmental projects. • Maintain project documentation and regulatory records. • Monitor driver performance through the Azuga fleet management platform. • Review driving behaviors including speeding, harsh braking, acceleration, distracted driving, seat belt usage, and other safety indicators. • Identify high-risk trends and implement corrective action programs. • Generate and distribute fleet safety reports and key performance indicators. • Partner with supervisors to improve driver safety performance and regulatory compliance. • Support vehicle incident reviews and root cause investigations. • Provide health and safety guidance and support to field personnel nationwide. • Chair national safety committee specific large client. • Assist with development, implementation, and maintenance of company health and safety programs. • Assure safety protocols are in place to address long worker requirements. • Conduct incident, near-miss, and vehicle accident investigations. • Track corrective actions and ensure timely completion. • Coordinate safety training, toolbox talks, and employee safety communications. • Support regulatory compliance with applicable OSHA, DOT, and environmental requirements. • Review Job Hazard Analyses (JHAs), Activity Hazard Analyses (AHAs), and site-specific safety plans. • Participate in emergency preparedness and response planning activities. • Maintain accurate operational, safety, and response records. • Prepare monthly, quarterly, and annual reports on call center performance, response metrics, and safety performance. • Support internal and external audits. • Ensure compliance with company policies, client requirements, and applicable regulations.

• Collaborate with internal teams, clients, subconsultants and agencies to ensure seamless project delivery. • Successfully lead projects from initial setup, design, planning, safety analysis, and project kick-off. • Create accurate drawings, plans, and specifications for precast projects aligned with industry design standards. • Manage project budgets, scope, schedule, and staffing to stay on plan. • Oversee project billing, client updates, QA/QC of deliverables, and project closeout. • Lead transportation and underground structures precast design projects, ensuring compliance with industry, regulation, and safety standards. • Support the preparation of project proposals by collaborating with senior staff and technical teams. • Coordinate with design teams to develop detailed plans, specifications, drawings and bid packages. • Perform technical reviews and provide guidance to resolve design challenges. • Manage a project team, fostering a collaborative and productive work environment. • Assign tasks, monitor progress, and provide guidance to ensure project milestones are met. • Mentor and develop team members to enhance their technical and professional skills.

Role Description The Sr IT Project Manager is responsible for all phases of projects of a highly complex nature and acts as a single point of contact for those projects. Takes projects from original concept through final implementation. - Interfaces with all areas affected by the project including end users and IT and business partners. - Defines project scope and objectives. - Develops detailed work plans, schedules, project estimates, resource plans, and status reports. - Conducts project meetings and is responsible for project tracking and analysis. - Ensures adherence to quality standards and reviews project deliverables. - Recommends and takes action to direct the analysis and solution of problems. - Solves complex problems; takes a broad perspective to identify innovative solutions. - Works independently, with guidance in only the most complex situations. - Represents the organization as the prime technical contact on contracts and projects. - Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. - Guides the successful completion of major programs and may function in a project leadership role. - Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives. - Responsible for delivery and success of assigned projects. - Optimizes results within business and time constraints. - Leads meetings with project team to assess status and resolve issues as they come up. - Meets with business management to determine solutions to business problems. - Develops preliminary project plan and design, determines necessary resources, and project timeline. - Assigns individual responsibilities and acts as a management resource for project team members. - Reviews and tracks status of project and deliverables and provides project updates and ongoing cost analysis to IT and business line management. - Conducts presentations regarding project status and current issues. - Provides assistance to IT team members with issues needing technical expertise or complex systems knowledge. - Mentors team to improve their understanding and skill and ensure they are familiar with resource materials available. - Ensures adherence to project management process and project documentation standards. - Develops project cost estimates and manages budget throughout projects. - Works on special projects as assigned. Qualifications - Bachelor’s degree in Information Systems or related field. - 8 – 12 years of relevant experience in information systems operations environment in systems analysis or development to include 3 – 5 years of previous project management experience. - Certification in project management preferred. - General PC knowledge including Microsoft Office; MS Project preferred. - Knowledge of PBM, healthcare industry helpful. - Advanced knowledge of project development, including process mapping, budgeting and timeline creation. - Demonstrated ability to coordinate cross-functional work teams toward project completion. - Demonstrated effective leadership and analytical skills. - Advanced written and verbal communication skills are a must. - Willingness to work a flexible schedule to accommodate business and some travel requirements. Requirements - 0 Direct Reports, 0 – 5 Indirect Reports.