Role Description Client Services Analyst (CSA) works daily analyzing electronic client files to maintain the accuracy of all enrollments, terminations and system data. - Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files. - Post and analyze imported and exported files. - Follow processing procedures and schedule to complete daily tasks. - Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool. - Respond to and complete call center escalations timely (urgent updates). - Complete review of premium reconciliation for all applicable clients. - Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client. - Respond to project management tool on any open items. - Regularly analyze internal system data and correct any errors or discrepancies as found. - Process payroll exports to be performed with accuracy and in a timely manner. - Communicates directly with insurance carriers to make updates and keep eligibility in sync. - Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team. - Troubleshoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier. - Ability to interface professionally with clients and carriers via phone and email. - Responsible for documenting and updating client processing procedures and documentation. - Assist with Annual Enrollment testing as necessary. - Reviews Audit results and correct any accounts that are identified by the audits. - Identify issues and communicate/escalate to the appropriate party. - Additional job duties and responsibilities may arise when supporting the delivery of administrative services. Qualifications - Bachelor's Degree preferred - Health and Wellness Benefit Administration - Proficient in Microsoft Excel Requirements - Base pay range: $21.60 - $25.10 - Actual pay rates will vary based on qualifications, skills, competencies, and proficiency for the role. - Most sales positions are eligible for commission under the terms of an applicable plan. - Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. Benefits - Health, dental and vision insurances - Retirement savings plan - Paid time off - Health savings account - Flexible spending accounts - Life insurance - Disability insurance - Tuition reimbursement - Comprehensive and market competitive benefits designed to support personal and professional well-being

• Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files. • Post and analyze imported and exported files. • Follow processing procedures and schedule to complete daily tasks. • Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool. • Respond to and complete call center escalations timely (urgent updates). • Complete review of premium reconciliation for all applicable clients. • Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client. • Respond to project management tool on any open items. • Regularly analyze internal system data and correct any errors or discrepancies and errors as found. • Process payroll exports to be performed with accuracy and in a timely manner. • Communicates directly with insurance carriers to make updates and keep eligibility in sync. • Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team. • Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier. • Ability to interface professionally with clients and carriers’ phone and email. • Responsible for documenting and updating client processing procedures and documentation. • Assist with Annual Enrollment testing as necessary. • Reviews Audit results and correct any accounts that are identified by the audits. • Identify issues and communicate/escalate to the appropriate party.

Role Description The Central RN serves as a vital member of the centrally managed nursing team at Martin’s Point Healthcare providing flexible, system-wide support across key functions including clinical triage, inbox management, and care coordination. This role partners closely with all members of the care team to promote seamless care coordination and drive improved health outcomes for patients. The central RN must demonstrate adaptability and clinical expertise with flexibility to shift based on real-time demand and operational priorities. Qualifications - Associate degree in Nursing - Bachelor’s in nursing preferred - Current, unrestricted state Registered Nurse licensure - BLS required - 3+ years’ experience in a clinical environment, preferably in a primary care setting - 5+ years’ experience in a clinical environment, preferably in a primary care setting preferred - Telephone triage experience preferred - Knowledge of healthcare operations, especially in a primary care setting - Knowledge of quality measures and how to improve patient outcomes through quality gap closure - Understanding or interest in expanding knowledge of clinical quality measures (HEDIS) and coding concepts (CPT, ICD10, and HCC) preferred - Understanding of EHR documentation and quality reporting preferred - Strong critical thinking, problem-solving, and project management skills - Exceptional organizational, written and verbal communication, and attention to detail skills - Computer proficiency in Microsoft Office software - Proficient in working within an electronic medical record (EMR) - Demonstrates an understanding of and alignment with Martin’s Point Values - Ability to follow clinical protocols and standard workflows - Maintains patient confidentiality Requirements - Triages telephone calls applying standard protocols for patient care and recommendations dispositions - Evaluates patient symptoms, medical history, and vital signs to triage patients in accordance with established guidelines and protocols to guide clinical decision making - Provides remote patient care, documentation, and communication to patients and providers - Supports pre-visit planning and care coordination through summarizing patient needs and gaps for the visit, and updating the EMR as appropriate to include reconciliation of medications and ensuring appropriate orders are in place for the patient - Ensures that the provider has all the necessary clinical information about the patient prior to the visit, including clinical quality gaps, accurate diagnosis coding, and screenings that need to be addressed during the visit - Ensures timely and appropriate response to patient inquiries, test results, medication refills, and other health-related concerns communicated by the patient - Offers guidance and information to patients regarding their health concerns, treatment plans, and self-care strategies through written and verbal communication - Maintains detailed and accurate records of all communications and actions taken in response to patient messages, ensuring compliance with best practices and regulatory requirements - Ensures accurate and timely documentation in the EMR, including scanning, per best practice guidelines and workflows - Coordinating care and services between providers and organizations to ensure that patient needs and preferences are met - Promoting effective utilization of resources by facilitating and optimizing patient/member benefits - Utilizing evidence-based guidelines and best practice care standards in clinical decision making and care management processes and interventions - Educating patient/member and families to make informed personal health care decisions - Meeting criteria for post-discharge outreach per organizational guidelines to support an effective intervention that results in reduction in readmission rates and integrity of health information during the transitional period Benefits - This position is not eligible for immigration sponsorship. - We are an equal opportunity/affirmative action employer. - Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. - If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact jobinquiries@martinspoint.org

• Play a key role in the management and delivery of all client services, ensuring effective execution in line with contractual obligations while collaborating with Operational, Finance, and Change and Development teams to meet client expectations and identify opportunities for account growth • Manage the preparation and development of regular client meetings, reports and meeting packs, working with internal stakeholders to book meetings and ensure papers are complete, formatted and issued in a timely fashion • Manage instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion • Maintain client account plans, actively working with the KAD/SCP, ensuring plans are actively maintained to identify further opportunities • Consider and review the effectiveness and efficiency of existing systems, processes and controls, document and make suggestions to continually enhance service delivery • Actively support operations by understanding, planning and communicating, operational changes and gaining buy-in/permission where required • Support the management of the client escalation process, ensuring all relevant stakeholders are kept aware of issues • Organisation and management of Change Control Notes or Letters of Variation for tasks outside of contract • Manage and raise invoices as per the contract and additional services • Support colleagues on rebids and extensions, including Contract Review Committee meetings