• Analyze and administer the transaction flow and individual transactions using Oracle SQL, Postman, and OpenSearch • Maintain the business-critical payment services • Interact with partners about transaction flows • Investigate transactions flagged for manual parsing, document detailed root-cause analysis, and update transaction statuses accordingly • Investigate transactions stuck in pending status (payouts and funding) for longer than 3 days and escalate as needed • Provide prompt incident response and create/manage detailed incident reports • Guide and coordinate other employees responsible for resolving incidents • Communicate directly with partners and banks when an issue is identified on their side, including reporting, data corrections, and file-loading discrepancies • Support SAR reconciliation issues, including unmatched transactions, duplicate or missing report data, partner file load failures, and data mismatches between SAR and the PDP platform • Maintain business-critical payment services and monitor for faults or degraded performance using Grafana and other monitoring tools • Coordinate, deploy, and roll back releases • Verify system health and graphs following each release • Provisioning monitoring and detection of problems and faults in payment services • Make informed decisions regarding payment processing actions based on investigation findings • Read and apply API documentation to troubleshoot partner integrations

• Provide first-line technical support by handling customer requests • Perform initial issue analysis and support the day-to-day operations of the platform • Collaborate with related departments to ensure stable system performance and efficient resolution of technical cases • Process, classify, and perform initial analysis of incoming requests in Jira Service Desk • Providing first-line operational support for project systems and configurations • Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes • Maintain accurate ticket updates and documentation • Prioritize tasks in accordance with requirements and business risk level

Title: Administrative Support Analyst - KY - (REMOTE) Location: KY Department: Non-Brokers Job Description: We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Kentucky. Who is eXp? Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us! What you will do: - Ensure eXp maintains good standing. Coordinate the joining of new MLSs as needed. - Approve all new agent applications that are not auto-vetted/set up mentorships as needed. - Approve/Sign all transfer documentation for agents. - Works closely with Agent Experience for Broker questions. - Provides support to the Designated Managing Broker and Managing Broker Team - Assist with Agent and State Trello Boards - - Manages Agent Approval - Manages Agent Invitation Acceptance - Coordinate with Broker Primary Board to maintain Agent compliance - Manage State Calendar - Assists with management of Local Board Associations - - Auditing - Invoicing - Compliance - Assists Broker with generating and distributing communications to Agents - Administrator of State social media groups - Liaison to: - - MLS Boards - Non-eXp Brokerages - Agents - Vendors - Special Projects as directed by Brokerage Operations How you will grab our attention: - BA/BS in business administration or related field preferred - High School Diploma/GED required - 2+ years of experience in administration and/or operations - Experience in the real estate industry strongly preferred - Strong ability to multitask - Excellent verbal and written communication skills - Strong knowledge of Microsoft Office/Google Suite If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Work from Anywhere - Paid Time Off - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

• Provide Level 2 (L2) technical support; • Analyze and investigate system errors; • Track and follow up on support tickets; • Validate solution parameter configurations; • Configure users, profiles/roles and permissions; • Provide client support and participate in client meetings.