• Provide customer support via phone, email, chat, and WhatsApp, delivering courteous and effective assistance. • Register and update customer records in the platform, keeping data current. • Clarify questions about using the platform and its features. • Guide customers through processes and system operations, following requests through to completion. • Log all customer interactions and monitor request progress to ensure customer satisfaction.

• Act as the primary contact for upper-level support and de-escalate sensitive client situations • Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience • Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions • Maintain accurate records within ServeManager, ensuring adherence to established policies • Partner with your manager to meet corporate and department goals • Stay updated on technological advancements to enhance service levels and efficiency • Assist in the onboarding of new team members

• Lead the day-to-day administration of the Panda Ambassador Program, including recruitment, candidate vetting, onboarding, and advising on projects. • Develop and implement recruitment strategies to target high-engagement candidates. • Coordinate and develop resources (e.g., toolkits, project templates, educational materials) to support Ambassadors’ projects and engagement, using tools like Airtable and Canva. • Lead monthly Panda Ambassador calls, fostering community engagement through updates, shout-outs, and challenges. • Consistently drive engagement in the Panda Ambassador online community platform. • Ensure Ambassador activities align with broader campaign narratives. • Research and recommend best practices and emergent technologies, tools, and tactics. • Support the planning and execution of major Activism & Outreach events like WWF’s annual Lobby Day, panel discussions with experts, and mobilizations. • Manage annual Youth Conservation Leadership Award application and review process and awardee engagements throughout the year. • Coordinate and implement WWF's activism social media strategy, creating content, scheduling posts and collaborating with other organization channels on the @WWF_Act Instagram account. • Track and report on key engagement metrics, providing data-driven insights to improve program effectiveness.

Role Description NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills. Responsibilities - Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in our CRM tool, coach sellers on the gatekeeper checklist, collaborate on best practices, & lead all PO Mgmt & Tracking activities. - Review/approve opportunities in gatekeeper queue for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client creation/modifications or adjusting block/unblock status, processing new material code requests. - Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%. - Partner closely with major business functions across the quote to cash life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error. - Drive compliance with company policies, business rules and rev rec principles. - Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner. - Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue. - Proactively identify opportunities to improve the order process, resolve inconsistencies & give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle. - Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards. Qualifications - 1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk. - Bachelor’s degree preferred. - SAP/ERP and MSD experience a bonus. - Proficiency in MS Office. - Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions. - Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met. - Skilled at building strong working relationships with team members in varying departments and/or levels of management. - Ability to manage multiple projects simultaneously while meeting deadlines. - Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements. - Experience building and/or using sales performance reporting in a CRM, Power BI or similar software. - Excellent English written, verbal and communication skills. - Prior exposure to SaaS technology. - Ability to drive productivity working in a remote, fast paced environment. Benefits - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program (EAP).