About Keystone Keystone is a rapidly growing insurance brokerage platform partnering with independent agencies across the United States. Keystone provides strategic resources, capital investment, and operational support to drive sustainable growth, empowering agencies to maintain their identity while accessing best-in-class tools in Finance, HR, Sales, and M&A integration. The leadership team brings over a century of combined industry expertise, fostering collaboration, innovation, and long-term value. For more information please visit: https://mykeystone.com/. Small Commercial Solutions Manager Position Summary: Keystone is entering an exciting new chapter, one that embraces innovation and prioritizes agility without compromising customer-centricity and growth. The Small Commercial Solutions Manager will play a key role in helping shape this transformation. Responsible for the solution design and execution across both micro and small commercial account segments, the Small Commercial Solutions Manager will be responsible for the day-to-day Small Commercial Solutions design and execution, ensuring they are scalable and continually drive improvements in the way we serve clients and operate internally. This role is responsible for developing practical, forward-looking solutions across both micro and small commercial account segments, with a strong focus on simplicity, process optimization, and enabling technology. You’ll lead a team of analysts, collaborate with leaders across the organization, and play a hands-on role in executing projects that modernize how we work. Ideal candidates are curious, adaptable, and motivated by the opportunity to build better from the ground up. Key Responsibilities: Solution Design & Delivery - Design and implement scalable solutions for both micro and small commercial account servicing, leveraging process, technology, and operational models. - Identify opportunities to drive efficiencies through streamlining work, reducing manual effort, and improving consistency and turnaround times. - Translate strategic intent into actionable implementation plans with measurable outcomes. - Plan and execute the transition of accounts into Small Commercial Solutions, ensuring alignment and capability as needed at all levels within Keystone and its Platform Agencies. Strategic Collaboration - Work closely with operations leadership, underwriting, service, IT, and other partners to align solutions with emerging business strategies. - Partner with Sales, Strategy, and Placement to develop and execute a cohesive strategy for Producer Compensation, Small Commercial Panels, and Merger Integration. - Bring data-driven insights and external perspectives to challenge existing processes and propose better approaches. - Participate in shaping the broader small commercial strategy by representing frontline execution needs and feedback. Process, Technology & Vendor Enablement - Develop and document end-to-end workflows that support delivery of consistent, efficient service to micro/small accounts. - Gather and refine business requirements for technology needs; partner with IT and product teams to implement and optimize systems. - Identify, evaluate, and manage third-party tools or vendor relationships that support solution execution or automation. - Ensure systems and processes are well-integrated, easy to use, and aligned with business priorities. Project Management & Execution Oversight - Lead or support implementation of cross-functional projects, ensuring alignment with scope, timeline, and resources. - Track project milestones, communicate risks and dependencies, and coordinate with stakeholders across departments. - Maintain project documentation and support leadership visibility into initiative status and performance. Training & Support - Create and deliver training materials, job aids, and onboarding plans to support the adoption of new processes and systems. - Facilitate training sessions and build ongoing support and knowledge sharing mechanisms. - Act as a liaison between end users and solution teams to surface feedback, troubleshoot issues, and drive continuous improvement. Team Leadership - Lead a team of direct and dotted-line Analysts across multiple disciplines, including Design, Carrier Relations, Finance, HR Finance, and Legal, by setting priorities, delegating responsibilities, and ensuring timely delivery of high-quality work. - Coach and develop team members to build skills in problem-solving, solution design, and cross-functional collaboration. - Foster a team culture that embraces change, values innovation, and strives for operational excellence. Qualifications: - Bachelor's degree in Business Administration, Insurance, Technology, or a related field. - 10+ years of experience in Commercial Property & Casualty lines, with at least 2 years focused on small or micro commercial lines. - Strong understanding of Small Commercial operations, with specific experience in process design, solution development, and system and workflow implementation and support in an operational, underwriting or brokerage environment. - Ability to understand stakeholder needs, and influence and lead change. - Proven experience in project management and system implementation. - Excellent analytical and problem-solving skills. - Strong communication, presentation, and interpersonal skills. - Ability to work independently, as part of a team and across functions to drive results. - Experience with Agile methodologies a plus. - Travel expectations include 50% during the first year, transitioning to an estimated 25% travel on an ongoing basis thereafter. - Ability to pass a criminal background check, as permitted by law. Remote Work Environment: Preference given to candidates in Eastern or Central U.S. time zones Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required. Benefits: - Competitive Salary - Health Insurance Plans (PPO, HSA, Copay Options) - Dental Insurance - Vision Insurance - Company Paid Disability Insurance - Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance - 401(k) with Safe Harbor Match - Paid Time Off - Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

Overview DISTRICT MANAGER At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you. Where You’ll Make an Impact - As the District Manager, you’ll inspire our in-store teams to operate to perfection, shift sales into high gear, and make every customer feel like a VIP. You also have an entrepreneurial spirit and a proven record in developing business targets and employees. Put your Skills into Motion by - - Managing, developing and energizing your dedicated district of prime retail locations, reporting directly to the Regional Sales Director - Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring your district’s awesome sales team - Creating game-changing strategies for high-performing and underperforming locations - Managing staffing levels at all locations - Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources - Visiting stores in person to build face-to-face relationships and ensure everyone following policy - Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture What You Bring to The Table - - Amazing communication and presentation skills, as well as great people skills to train, motivate and manage a team - Strong management, coaching, and leadership experience at a retail organization - A minimum of 3 years of multi-unit experience - Ability to strategically recruit, select and hire awesome, super-driven team members including team leads and sales associates, along with a sound people management strategy - Powerful organization and planning skills to schedule people and manage urgent priorities in real time and in a detail-focused and results-driven way - Strong understanding of the fundamentals of recruitment, human resources, coaching, performance management and state/local employment standards. - A track-record of taking sales and service to a new level while keeping operational standards sky high - Proven ability to manage district fiscal budgets, forecast sales and retail metrics - Computer smarts, including Microsoft Office (Word, Excel, Outlook) - Flexibility to work beyond traditional business hours, including holidays, evenings and weekend, as needed (We believe in balance, but also going the extra mile when necessary!) Let’s Talk Perks? - Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge. - Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care. - Retirement support: Company-sponsored 401K plan to help build your financial future. - Fully Remote: Work where you’re most productive—no commute required. - Top-tier tools: Best-in-class systems and equipment so you can do your best work. - OSL Cares: Opportunities to give back through community and charity initiatives. - WE at OSL: Supporting women’s empowerment and leadership. - Career growth: Ongoing training, development, and programs to help you advance. - Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member. - Invested in you: Structured employee development programs designed to help you thrive. - Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs. - Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, etc. - Committed to Sustainability: We take environmental responsibility seriously by partnering with certified electronic recycling organizations to reduce our ecological footprint. Internal candidates must meet the following criteria: - 6 months in current position - Meeting all performance expectations - Discuss with their Manager prior to applying for the position. Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you! We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This role is based in the Eastern Standard Time (EST) zone. Candidates must be located in or able to work standard EST business hours, with the flexibility to adjust their schedule as needed to support collaboration with our overseas partners. Occasional early-morning or late-evening meetings may be required to ensure effective global communication. Manager I, Regional Service Delivery Position Profile The Manager I, Regional Service Delivery, under the direction of the Global Service Delivery Manager, is responsible for operational service delivery activities for an assigned region (typically the Americas) for one or more global customer accounts. With guidance from the Global Service Delivery Manager, this role includes direct and indirect oversight of Ricoh employees—local, remote, or international—and ensuring contractual objectives are met. IT experience is desired to effectively communicate with customer IT teams, understand networks, and utilize MDS technology and tools. This position also requires strong stakeholder management capabilities, especially with regional and external partners. Job Duties and Responsibilities - Responsible for overall operational service delivery and management of assigned accounts across countries within the region. - Identify and communicate additional services and business process opportunities to Sales Teams. - Responsible for target services revenue, gross profit, and contribution. - Support customer global operation strategy by collaborating with key internal and external team members to implement initiatives in assigned region. - Learn and apply RGSA (Ricoh Global Services America) processes, tools, and best practices. - Develop and demonstrate strategic knowledge of Ricoh and navigate internal structures and functions. - Ensure timely execution of global program initiatives aligned with quality requirements. - Facilitate regular internal communication with relevant functional areas (Sales, PS, TS, MS, etc.). - Improve performance, productivity, efficiency, and profitability through implementation of best practices. - Ensure certification completion, service delivery standards adherence, and continuous improvement. - Act as support interface to external global contractors for performance management. - Support and adhere to Core Team processes including Account Charter, RAMP, Ricoh Service Excellence, and CAD. - Oversee onboarding support processes (order management, billing, tech services, enterprise services) to meet customer expectations. - Participate in creation and management of implementation plans for assigned accounts. - Contribute to reporting packages based on customer requirements. - Support and adhere to change management strategies aligned with business goals. - Provide strategic development for direct and indirect employees within the global account portfolio. - Promote effective use of recruiting and selection processes to attract talent. - Identify training and development needs through competency assessments and Ricoh training. - Arrange assignments and training to enhance team development and satisfaction. - Analyze complex problems, identify root causes, and determine optimal solutions. - Establish goals, clarify roles, and hold internal/external team members accountable. - Collaborate with leaders, team members, and customers to implement solutions. - Monitor, evaluate, and recognize employee performance using recognition programs. - Create high-performing teams through feedback, recognition, and compensation management. - Address performance issues while establishing improvement steps. - Empower team members to solve problems and drive creative solutions. - Provide global and international business leadership. - Build and maintain strategic customer relationships. - Maintain education on new products/services to identify growth opportunities. - Serve as the customer advocate and direct cross-functional teams to prioritize value-added actions. - Identify service delivery gaps and adjust processes within client or Ricoh frameworks. - Own resolution of account issues to ensure customer satisfaction. - Lead meetings with key customer contacts regarding obligations, initiatives, and strategic planning. - Create, manage, and document contractual deliverables. - Validate new opportunities and mobilize resources for timely execution. - Participate in team selling models and interface with Global/Regional teams. - Ensure global profitability of assigned accounts, creating action plans for missed targets. - Oversee billing accuracy and work with A/R to resolve collection issues. - Perform other duties as assigned. Qualifications (Education, Experience, Certifications) - Four-year college degree preferred, or equivalent experience. - Minimum 4 years of service delivery experience, preferably with enterprise or international accounts. - PMP certification preferred but not required. - Strong written, verbal, and presentation skills. - Strong computer skills including web-based platforms, networks, and MS Office. - Minimum 5 years of management experience preferred. - Strong customer service skills with senior managers, executives, and C-suite. - Frequent travel required, including occasional international travel. - Extensive knowledge of global company policies, practices, and operational systems. - Basic technology background (networks, security, print servers/devices). - Basic printer/MFP knowledge. - ITIL certification or ability to obtain Ricoh ITIL certification. - Strong Excel skills including advanced formulas and pivot tables. Knowledge, Skills, and Abilities - Strong problem-solving abilities. - Able to handle challenging customer situations. - Detail-oriented with excellent communication skills. - Able to communicate with all management levels, vendors, employees, and customers. - Proficient in web-based presentations. - Job process documentation and training capability. - Adaptable with high flexibility and sense of urgency. - Self-directed with strong initiative. - Able to understand and follow instructions with varying complexity. - Effective communication and feedback skills. - Strong teamwork and relationship-building skills. - Proven ability to manage virtual cross-functional teams. - Team motivation and influence skills. - Understanding of global marketplace and business practices. - Strong project and time management skills. - Knowledge of Ricoh organizations and structures. - Experience driving change and implementing innovation. - Systems, IT, and ITIL literacy. Working Conditions, Mental and Physical Demands - Typical office environment with standard lighting, temperature, and noise. - Cyclical stress related to goals and deadlines. - Sedentary work with occasional walking, standing, and lifting objects under 10 lbs. - Requires moderate dexterity and basic tool usage. - Periodic visits to customer sites, sometimes without public transportation access. - Overnight travel required. The above statements describe the general nature and level of work but are not an exhaustive list of all responsibilities or conditions associated with the role. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Role Description A well-established hospitality venue is seeking a Restaurant Assistant Duty Manager to support the Restaurant Manager with the day-to-day running of the restaurant. This role focuses on ensuring smooth service delivery, maintaining high standards of guest experience, and supporting the team to operate efficiently. - Engage with guests throughout service by maintaining a visible presence in the restaurant, monitoring service standards, and responding to guest needs and feedback. - Support the training, development, and performance management of restaurant staff. - Communicate relevant information effectively to the team, management, and guests. - Coordinate communication between front-of-house and kitchen teams to ensure seamless service. - Assist with staff scheduling and oversee stock flow within the restaurant. - Perform daily cash-ups and liaise with relevant departments or suppliers when required. - Ensure compliance with health, safety, and hygiene standards. - Handle general administrative duties including record keeping, ordering staff uniforms, responding to emails, engaging with guests, and meeting with suppliers when necessary. Qualifications - Grade 12 or equivalent qualification. - Bilingual communication ability. - 2–3 years experience in a restaurant management or supervisory role within a reputable hospitality environment. - Comfortable interacting with high-end or discerning clientele. - Strong knowledge of food and beverage service, including dietary requirements, bar service, and wine varietals. - Demonstrated team leadership and staff training capabilities. - Professional appearance with a strong guest service orientation. - Ability to quickly become familiar with the menu and operational procedures. - Availability to work hospitality hours, including evenings, weekends, and public holidays. - Strong interpersonal and communication skills. - Ability to maintain professional relationships across departments. Requirements - R25 000.00