Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks. - Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures. - Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities. - Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation. - Identify issues within the organization and initiate or facilitate solutions. - Assist internal departments with the setup of new hires. - Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. Compile, prepare and process Leadership expenses and credit card reconciliation where needed. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years experience supporting VP level - Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels - Desire to grow and take on your own projects - Professional demeanor and soft-skills - Positive and personable can-do attitude - Proficient in Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur and Google Docs - Experience handling confidential materials FD21 For positions in this location, we offer a base pay of $104,400 - $172,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients. - Greeting patients virtually and assisting with the check-in process. - Conducting face-to-face patient interactions via tablet during check-in. - Collecting patient co-pays and deductibles and confirming patient details. - Answering inbound phone calls and responding to patient inquiries. - Scheduling, confirming, and managing patient appointments accurately. - Performing patient communication and follow-ups. - Supporting patient care coordination through remote administrative tasks. - Completing back-end administrative support as needed. - Entering and maintaining accurate patient data in the patient management system. - Using EMR/EHR systems (WebPT experience preferred). - Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration. Qualifications - At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience). - Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting. - Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner. - Comfortable using EMR/EHR systems (experience with WebPT is an advantage). - Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages. - Must be confident being on camera and engaging patients in real time. - Proactive, reliable, and able to work independently. - Detail-oriented with strong organizational skills. - Proficiency in WebPT and Optimum is a plus. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 15 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Handle a high volume of incoming patient calls, referrals, and general inquiries • Schedule, confirm, and follow up on patient appointments • Maintain accurate and organized records of patient calls, appointments, and communications • Track patient schedules, therapist availability, and service coordination • Communicate with insurance companies regarding coverage, claims, and authorization requirements • Process insurance claims and assist with prior authorizations • Apply medical coding (ICD-10, CPT, HCPCS) for accurate claim submission • Assist with credentialing-related documentation and insurance requirements • Track insurance approvals, authorizations, and limitations to support scheduling and billing • Convert therapy units (based on CPT codes) into billable hours for scheduling and billing purposes • Review therapist schedules to ensure required billable hours are met and identify gaps • Track and report billable hours accurately for insurance and internal records • Apply understanding of varying unit durations (e.g., 15-minute or 30-minute units) when scheduling services • Create and maintain spreadsheets for patient schedules, insurance authorizations, and billing hours • Use Excel formulas to calculate billable hours and convert units into hours • Organize and analyze data using sorting, filtering, and pivot tables • Maintain accurate, structured, and up-to-date records of appointments, authorizations, and patient communications • Maintain and update patient records in compliance with healthcare regulations and confidentiality standards • Provide general administrative support, including document processing and patient correspondence • Assist with remote patient monitoring coordination when needed • Schedule interviews for Indeed candidates and coordinate availability • Maintain supervision and tracking spreadsheets to ensure accurate records

- Managing and executing projects on behalf of clients - Excelling at time management and meeting deadlines - Fluidly providing a variety of virtual assistant services such as scheduling, emailing, lead conversion, research, data entry, and more - Adjusting seamlessly to clients’ changing priorities, needs and deadlines using their business values and processes as a guiding principle - Connecting with many different personality types and communication styles