• Partner with GitLab's global benefits broker and local vendors to lead plan renewals, oversee day-to-day plan operations, manage escalations, implement plan changes, and drive continuous improvement. • Lead end-to-end implementation of new and enhanced benefits programs, from business cases and vendor selection through configuration, testing, launch communications, and post-launch improvements. • Manage day-to-day administration for assigned global benefits programs, including eligibility, enrollment, billing, quality assurance, and issue resolution; track and improve enrollment accuracy, billing reconciliation, and issue-resolution times. • Partner with Payroll, Finance, People Operations, and People Technology to support accurate reporting and compliance. • Coordinate benefits operations across countries and employment models, including PEO, EOR, and GitLab entity arrangements; work with local vendors, brokers, and internal partners to resolve complex cases and apply relevant local requirements. • Serve as a point of contact for complex benefits inquiries, partnering with HelpLab and People Operations to triage and resolve cases and use insights to improve plan and process design. • Analyze benefits utilization, cost, survey, and qualitative data to identify trends, assess plan competitiveness, and develop recommendations and business cases that improve program outcomes. • Simplify, standardize, and automate benefits processes while keeping the team member experience at the center.

• Leverage data analytics to uncover insights that help optimize product, risk, or growth strategies across geographies. • Assist in tracking performance metrics, user behavior, and macroeconomic trends that impact business outcomes, flagging risks and anomalies to senior team members. • Write clean, working SQL and Python to build scalable reporting and partner with Engineering to support the deployment of machine learning and risk models. • Work closely with Product, Legal, and Compliance to understand evolving consumer lending regulations and market requirements. • Support cross-functional discussions to ensure new product launches and market entries align with our operational capabilities and risk appetite. • Integrate AI tools (Cursor, Claude Code, copilots) into your daily workflows to accelerate data mining and routine tasks, holding the line on verifying outputs.

• Perform technical provisioning of equipment (routers, ONUs, switches) • Configure and activate services (voice, data, internet, VoIP, and dedicated links) • Update and monitor service orders until activation is completed • Execute functionality tests to ensure full operation of services • Interact with field teams and customer support • Update systems with provisioning status and performance indicators • Support resolution of technical faults during the activation process • Ensure compliance with SLAs and quality standards

• Ensure project requirements are met by maintaining data integrity and delivering sustainable, innovative applications; • Drive reliable solutions aligned with product strategy; • Identify and leverage opportunities for synergies and platform evolution; • Standardize, promote, and enforce the use of architectural principles; • Study market trends and innovations in software solutions and app delivery; • Continuously pursue improvements in platform efficiency and scalability; • Encourage and disseminate knowledge and a consistent, agile, and collaborative way of working.