• Reporting to the head of Program Management, the Program Coordinator provides administrative, coordination, and project management support to WaterAid Canada’s International Programs (IP) team. • This is an entry-level position well suited to an early-career professional interested in international development, project management, monitoring, evaluation and learning (MEL), donor compliance, business development and knowledge management. • Responsibilities include: • Project Coordination and Administrative Support • Knowledge Management and Documentation • Donor Reporting and Compliance Support • Communications and Visibility Support

• Provides structured coordination and operational support for complex state or federally funded health initiatives. • Supports PMO-led program execution by maintaining integrated schedules, tracking action items, and reinforcing documentation and reporting workflows across workstreams. • Maintains structured trackers for milestones, deliverables, procurement activities, subrecipient documentation, and reporting deadlines. • Organizes and maintains contract files, grant documentation, and compliance records to support audit-ready program implementation. • Coordinates recurring meeting cadences, prepares agendas and briefing materials, documents decisions and action items, and tracks follow-up across internal teams and external partners. • Supports technical assistance (TA) activities by coordinating onboarding sessions, maintaining TA request logs, organizing materials, and tracking follow-up actions. • Assists with reporting preparation, documentation reconciliation, and task sequencing during high-volume implementation periods. • Contributes to disciplined program governance in compliance-driven environments requiring strong organization, attention to detail, and the ability to manage multiple concurrent priorities.

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. • Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. • Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. • Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. • Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. • Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. • Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

• Coordinate recruitment in partnership with the Program Leader Network Manager and International Staff; manage applicant communications, schedule interviews, support candidate screening and selection processes, and collaborate with Human Resources to facilitate onboarding and hiring. • Coordinate onboarding communications and resources for newly hired Program Leaders; maintain and update Canvas training courses, coordinate virtual training sessions, and confirm completion to ensure Program Leaders are prepared for program delivery. • Coordinate Program Leader and chaperone travel logistics, flight arrangements, and travel communications. • Maintain regular communications with current and former Program Leaders through engagement initiatives; support referral programs, alumni outreach, recognition efforts, and community-building activities that strengthen the Program Leader network. • Partner with Sales and other internal stakeholders to support student recruitment initiatives, Program Leader referrals, educator outreach, and successful program delivery through effective communication and coordination. • Support Program Leader evaluation processes by administering surveys, compiling feedback, maintaining performance records, and assisting with data collection and analysis to identify opportunities for improvement. • Maintain accurate Program Leader, applicant, and alumni records within Salesforce and other systems; prepare reports, track recruitment, training, staffing, and engagement metrics, support documentation and workflow improvements, and ensure data integrity across Program Leader operations. • Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.