Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
Senior Director, Global Partner Strategy – Programs
Location
Massachusetts
Posted
10 days ago
Salary
$189K - $332.4K / year
Seniority
Senior
Job Description
Senior Director, Global Partner Strategy – Programs
Genesys
• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives. • Design and scale global partner programs that drive partner-sourced and partner-influenced revenue. • Own the annual partner tiering and segmentation framework and set annual partner KPIs. • Design and manage the global partner incentive strategy. • Serve as the primary point of contact for partner stakeholders on program/strategy escalations. • Define KPIs and performance metrics to measure partner success. • Lead and develop the global virtual partner support center and specialist teams.
Job Requirements
- Bachelor’s degree required; MBA or equivalent experience preferred.
- 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment.
- Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations
- Knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like.
- Proven track record of designing and executing partner programs that drive growth and scale at a global level.
- Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud)
- Experience with partner tools such as Partner Stack
- Ability to influence senior stakeholders across functions and regions.
- High tolerance for ambiguity, with the ability to act decisively when situations fall outside established norms.
- Confidence in unstructured environments, balancing nuance and urgency.
- Experience leading large, globally distributed teams
- Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions.
- Analytical, communication, and executive-presence capabilities.
- Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment
- Ability to build and develop high-performing teams across multiple workstreams through complexity and change.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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