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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Senior Director, Global Partner Strategy – Programs

StrategyStrategyFull TimeRemoteSeniorTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

10 days ago

Salary

$189K - $332.4K / year

Seniority

Senior

Bachelor Degree15 yrs expEnglishAWSCloud

Job Description

Senior Director, Global Partner Strategy – Programs

Genesys

• Define and evolve the annual global partner strategy/program aligned to Genesys growth objectives. • Design and scale global partner programs that drive partner-sourced and partner-influenced revenue. • Own the annual partner tiering and segmentation framework and set annual partner KPIs. • Design and manage the global partner incentive strategy. • Serve as the primary point of contact for partner stakeholders on program/strategy escalations. • Define KPIs and performance metrics to measure partner success. • Lead and develop the global virtual partner support center and specialist teams.

Job Requirements

  • Bachelor’s degree required; MBA or equivalent experience preferred.
  • 15+ years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex, enterprise technology environment.
  • Comfort operating at fast pace with high visibility, being responsive outside of standard business hours, with travel 2x per year to Manila, Philippines, and 4x per year to other locations
  • Knowledge of how Partner organizations operate: how they are structured, how partner leaders and sales managers work day to day, and what field pain points look and feel like.
  • Proven track record of designing and executing partner programs that drive growth and scale at a global level.
  • Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud)
  • Experience with partner tools such as Partner Stack
  • Ability to influence senior stakeholders across functions and regions.
  • High tolerance for ambiguity, with the ability to act decisively when situations fall outside established norms.
  • Confidence in unstructured environments, balancing nuance and urgency.
  • Experience leading large, globally distributed teams
  • Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales motions.
  • Analytical, communication, and executive-presence capabilities.
  • Familiarity with Salesforce at a functional level, including how CRM workflows, personas, and access models are structured in an enterprise environment
  • Ability to build and develop high-performing teams across multiple workstreams through complexity and change.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

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