Role Description The Associate will provide crucial support for the design, implementation, and evaluation of digital payment strategies and initiatives. The Associate will apply strong analytical skills to conduct research, analyze data, and support the development of high-quality strategic and policy outputs. The role will also involve assisting with stakeholder engagement and contributing to project deliverables under the guidance of senior team members. Key Responsibilities - Project Delivery - Leads specific work streams within projects from inception to completion - Manages analysts working on assigned work streams, including task allocation and quality review - Guides and supports analysts on research approaches, methodologies, and deliverable quality - Takes ownership of work stream timelines and ensures milestones are met - Produces work stream deliverables that meet service line quality standards - Business Development - Leads proposal development from start to submission, ensuring adherence to service line standards - Coordinates proposal inputs, manages timelines, and ensures quality of final submission - Supports senior team members on business development through concept notes and client presentations - Develops understanding of client needs and contributes to solution design - People Management (second year associates only) - May serve as the official line manager to one or more analysts - Provides ongoing mentorship and guidance to analysts - Conducts regular check-ins and supports analyst professional development - Working Groups & Initiatives - Actively participates as a member of one or more working groups (Recruitment, Partnership, Communication, and PR) Qualifications - Master's degree in Economics, business administration (MBA) or a related field - 3+ years of experience in consulting or payments or DFS - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Commitment to excellence and client service Requirements - Passionate, self-motivated and energetic problem-solvers - Value integrity and exhibit ethical behaviour - Analytical thinkers and fast learners with an excellent academic record - Thrive in a fast-paced environment and enjoy the flexible nature of the job - Pro-active and hands-on, with the ability to motivate the team and ensure they can excel How to apply - Please follow the online application process on the career portal of the Genesis website; we are unable to accept any e-mailed CVs or applications. - Your application will primarily be considered for this role. If there are multiple roles that you are interested in, please submit your application to each position. - Once you have applied via our career portal, you will receive a system-generated confirmation e-mail that your application was received. - NOTE: Please be advised that uploaded documents/attachments cannot be bigger than 4MB in total, as the system will not accept your application if the uploaded documents exceed 4MB. - Communication will be with short-listed candidates only - if you do not receive any feedback on your application within 3 weeks, please consider your application unsuccessful. - Genesis Analytics reserves the right not to proceed with an appointment of any advertised role. - All appointments will be made in line with Genesis Analytics’ Employment Equity Plan and Transformation Policies. - At Genesis, we prioritise your privacy by collecting essential personal information for job applications, which is reviewed confidentially by authorised hiring personnel to assess your suitability and communicate with you about your application status.

Role Description If you enjoy organization, planning, and helping others, this flexible remote opportunity may be a great fit. You'll assist with coordinating travel experiences, researching options, organizing reservations, and communicating with clients throughout the planning process. No previous travel experience is required. Training, mentorship, and industry resources are provided. - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation Company Description

Role Description We are looking for an individual who is energetic, reliable and enjoys mentoring and motivating people to fill the role of a Tier 1 Senior Agent. This person(s) primary focus will be assisting in training and mentoring agents during our training season (October through February) and as needed throughout the rest of the year. Please read the expectations and qualifications carefully. Job Responsibilities - Serves as first point of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.) - Answers phones, voice, and electronic mail to respond to customer requests. - Escalates unresolved issues to designated departments for further instruction or resolution. - Identifies, documents, research, and resolves customer issues using the call tracking system. - Follows-up on customer inquiries not immediately resolved. - Creates and monitors reports as needed. - Manages open calls to ensure prompt resolution. - Recognizes, documents and alerts manager of trends in inquiries. - Recommends process improvements. - Creates and reviews documentation, reference material, Frequently Asked Questions, etc. - Assisted with New Hire Training and New Hire Nesting as needed. Qualifications - Must be an existing Cambium Assessment Employee - High school diploma required, Associate's degree preferred - 1+ years of Call Center experience preferred - Proven dedication to exceptional attendance - Flexibility in schedule - Assessment Helpdesk experience and process knowledge preferred - Previous call center experience preferred - Excellent oral and written communication - Demonstrates resourcefulness and is detail oriented - Demonstrates a willingness to learn Company Description Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. - Learning A-Z® (online differentiated instruction for elementary school reading, writing and science) - ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution) - Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers) - VKidz Learning (online comprehensive homeschool education and programs for literacy and science) We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond.

• Maintain accurate client information within Clio. • Provide administrative support to the legal team. • Collaborate with the legal team to support daily office operations. • Assist with after-hours and overflow call coverage when needed. • Manage calendars and coordinate appointments. • Contact clients regarding upcoming court dates and important case-related updates. • Schedule, return, and coordinate client phone calls. • Maintain accurate time records for billing purposes. • Answer incoming phone calls professionally and provide exceptional client service. • Ensure all client communications are handled promptly and professionally.