Role Description As a Merchant Success Analyst at Kora, you will be responsible for managing all aspects of our relationships with merchants and customers, being the first point of contact for issue resolution and enquiries and ultimately guiding them to having the best solution that adapts to their needs. - Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships. - Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers. - Expand current relationships with customers, focusing on the development of new products and operations. - Analyze prospects’ business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs. - Understand customers’ needs and suggest upgrades or additional features to meet their requirements. - Provide the Product team with customers’ feedback to help identify potential new features or products. Reporting Relationships & Stakeholder Engagement: - Report to the Head, Merchant Success and work as part of the vibrant Merchant Success team to ensure utmost merchant satisfaction amidst the high volume. - Working collaboratively with our Engineering, Product, Sales, Marketing and Compliance teams, to ensure each merchant is onboarded in a professional, and timely manner. Qualifications - A minimum of 2 years experience in a similar role in a B2B environment, financial services or banking industry. - Experience in dealing with customers to ensure high-quality interaction management and query handling. - Passion for customer success and deep interest in understanding client needs. - Great written and verbal communication skills - needed for communicating with a range of people, both internally and externally, and good presentation skills. - Ability to achieve optimal conversation ratings and standard KPIs. - Experience in delivering client-focused solutions based on customer needs. - Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them. - Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. - Strong analytical and problem-solving skills. - Promote a “customer first” environment at all times. Interview Process Below is the interview process you can expect for this role. It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! - 👋 Introduction Stage - we have initial conversations to get acquainted with you and overall experience. - [15m] Recruiter Screen - Abayomi Ishmael - [7 days max] Take-home Assessment/Project - Project Review - The Merchant Success Team - Feedback from the Recruiter (Abayomi Ishmael) - 🧑‍💻 [60m] Team Interview Stage (The Merchant Success Team) - We proceed to explore your professional background in greater detail and facilitate introductions to team members, including those from various cross-functional areas. - [60m] Cultural Fit Interview (Our Core Values) - At this stage, you'll engage in a conversation with Kora's COO, the Head of People and Culture, and the head of the team you’re being considered for. The aim is to understand you better and assess the alignment of your beliefs and values with Kora's distinctive culture. Please note that you are welcome to ask questions and inquire during this process. We assure you of complete transparency throughout the interview process. Working Hours Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must coincide with 9:00 am - 5:00 pm WAT for at least 40 hours/week. Please note that you may be called upon to work outside your normal working hours due to the sensitivity of the role. Equal Opportunity Employer Kora is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs. We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply. If you need any accommodations to facilitate your participation in the recruitment process, please feel free to inform us. Any details you share will be used solely to ensure we can support and accommodate your needs appropriately. Benefits - Health insurance - Sponsored and tailored training - Paid parental leave - Paid time-off - Flexible work style - Annual performance bonus - Low-interest loans - Group Life Insurance - Access to up to four therapy sessions monthly - Day off on your birthday 🎂 🎁 🎉 - Employee interest groups that provide supportive communities within Kora - Great company culture and the opportunity to work with a highly collaborative team building something great! Note: We recognise imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

• Handle escalations from level I Threat Analysts - guide / advise on investigation handling • On-board and train new Threat Analysts • Participate in Security Operations process improvement and creation • Provide detection and response to security events and cyber-threats • Conduct security log management and monitoring • Maintain information security metrics • Provide assistance to core security and threat response teams • Create MDR service-related reports • Create cases for clients • Track and follow up with client through threat neutralization • Interact with clients via various mediums • Actively research recent Indicators or Compromise/Attack, exploits and vulnerabilities • Obtain metrics for reporting on threat trends, intelligence analysis and situational awareness

Role Description The Programme Analyst provides programme support to the effective management of UN Women programmes in the CO by contributing in the programme design, formulation, implementation and evaluation. The Programme Analyst supports the delivery of UN Women programmes by analyzing results achieved during implementation and supporting appropriate application of systems and procedures. The Programme Analyst works in close collaboration with the programme and operations team, UN Women HQ staff, Government officials, multi and bilateral donors and civil society ensuring successful UN Women programme implementation under portfolio. Scope of Work - Contribute technically to the development of programme strategies in the area of Women Peace and Security (WPS). - Provide technical inputs to the design and formulation of programme/project proposals and initiatives related to Women Peace and Security. - Provide input on contextualizing/localizing programme documents, country strategies, and knowledge products. - Coordinate monitoring and reporting for WPS in collaboration with programme teams. - Provide technical support to the implementation and management of the WPS programme. - Provide inputs to the annual workplan and budget as required. - Coordinate and monitor the implementation of programme activities. - Coordinate the call/request for proposals, including the organization of technical review committees, and capacity assessment of partners. - Review and coordinate the submission of implementing partner financial and narrative reports. - Train partners on Results Based Management. - Provide technical assistance and capacity development support to project/programme partners. - Provide technical support to and technically oversee the implementation of programme activities with partners. - Identify opportunities for capacity building. - Provide technical inputs to the monitoring and reporting of the programme/project. - Monitor progress on programme activity, results and indicators. - Monitor the implementation of proposals by responsible partners. - Provide inputs to quarterly reports, donor reports and other reports on outputs, results outputs and outcomes. - Provide technical inputs to the management of people and finances of WPS programme. - Monitor budget implementation and programme activity expenditures and perform budget revisions when required. - Provide inputs to financial reports. - Oversee the work of Programme Associates and Assistants as needed. - Contribute to building partnerships and resource mobilization strategies. - Provide inputs to resource mobilization strategies; analyze and maintain information and databases. - Provide inputs to relevant documentation such as project summaries, conference papers, briefing notes, speeches, and donor profiles. - Provide technical inputs to inter-agency coordination on WPS to achieve coherence and alignment of UN Women programmes with other partners in the Syrian Arab Republic. - Provide technical support to the Head of Office on inter-agency coordination related activities by providing inputs to background reports and briefs. - Provide inputs to advocacy, knowledge building and communication efforts. - Provide technical inputs to background documents, briefs and presentations related to WPS. - Coordinate and support the organization of advocacy activities and campaigns events, trainings, workshops and knowledge products. - Provide inputs to the development of knowledge management products on WPS. - The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation. Supervisory/Managerial Responsibilities N/A Competencies - Core Values: - Integrity - Professionalism - Respect for Diversity - Core Competencies: - Awareness and Sensitivity Regarding Gender Issues - Accountability - Creative Problem Solving - Effective Communication - Inclusive Collaboration - Stakeholder Engagement - Leading by Example Minimum Qualifications - Education and Certification: - Master’s degree or equivalent in social sciences, human rights, gender/women’s studies, international development, or a related field is required. - A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. - Experience: - At least 1 year of relevant work experience in development programme/project implementation, coordination, monitoring and evaluation, donor reporting and capacity building is required. - Experience in the WPS is desirable. - Experience coordinating and liaising with government agencies and/or donors is desirable. - Experience working or supporting Arab States region is desirable. - Languages: - Fluency in English and Arabic is required. - Knowledge of another official UN language is desirable (French).

• Raccolta requisiti, analisi funzionale e supporto ai team tecnici durante le fasi di sviluppo. • Analisi dei processi di gestione anagrafica (clienti, fornitori, controparti). • Redazione di specifiche funzionali per lo sviluppo e/o evoluzione dei sistemi di anagrafe.