Information Systems & Networks Corporation

Role Description The Record Searcher supports federal background investigations by conducting comprehensive record searches and compiling investigative information into Reports of Investigation (ROIs) in accordance with customer requirements, federal regulations, and contract standards. This position performs both online and in-person record retrieval activities involving law enforcement agencies, courts, educational institutions, employers, healthcare providers, and other relevant sources. The Record Searcher is responsible for obtaining, analyzing, documenting, and reporting information critical to the background investigation process while ensuring compliance with quality, timeliness, and production requirements. - Security Clearance: Active favorable adjudicated T5, T5R or HT - DHS experience highly desired - Flexible work location, Remote-friendly Key Responsibilities - Conduct online and in-person record searches at law enforcement agencies, courthouses, educational institutions, employers, healthcare providers, and other authorized sources. - Retrieve and verify records pertinent to federal background investigations. - Conduct database searches utilizing approved investigative systems and resources. - Compile findings into clear, concise, and comprehensive Reports of Investigation (ROIs). - Ensure all investigative documentation complies with government standards, guidelines, and policies. - Maintain confidentiality and properly safeguard sensitive and personally identifiable information (PII). - Meet established quality, timeliness, and production standards. - Respond promptly to requests for additional information or case clarification. - Collaborate with reviewers, investigators, and management to ensure complete and accurate case documentation. Qualifications - Experience in conducting background investigations or related fields. - Strong analytical and documentation skills. - Ability to maintain confidentiality and handle sensitive information. - Excellent communication and collaboration skills. Requirements - Active favorable adjudicated T5, T5R or HT security clearance. - Experience with DHS processes is highly desired. Benefits - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities Company Description At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. ISN fosters a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Role Description The Reviewer serves as a quality control resource responsible for reviewing Reports of Investigation and supporting documentation submitted by Investigators and Record Searchers. This position ensures investigative work products meet customer requirements for accuracy, completeness, timeliness, and compliance before submission to the government. The Reviewer works closely with field staff to provide guidance on investigative requirements, identify trends and deficiencies, and support continuous improvement initiatives across the program. - Security Clearance: Active favorable adjudicated T5, T5R or HT - DHS experience highly desired - Flexible work location, Remote-friendly Key Responsibilities - Review investigative reports, interviews, and record checks for accuracy, completeness, and compliance. - Ensure all work products meet customer and contract requirements prior to submission. - Partner with Investigators and Record Searchers to clarify requirements and resolve deficiencies. - Provide coaching and guidance regarding investigative standards and documentation requirements. - Identify recurring trends, errors, omissions, and quality concerns. - Collaborate with Quality Assurance personnel to develop educational and corrective action initiatives. - Support continuous improvement efforts to enhance overall program quality. - Maintain established quality, timeliness, and production standards. - Assist management with quality reporting and trend analysis. Benefits - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities Company Description ISN believes our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.

Role Description The Integrity Assurance Manager is responsible for overseeing program integrity, compliance, and audit functions in support of federal background investigation contract requirements. This position develops and administers compliance programs, prepares personnel for customer audits, and ensures adherence to contractual requirements related to records handling, information protection, training, and investigative oversight activities. - Security Clearance: Active favorable adjudicated T5, T5R or HT - DHS experience highly desired - Flexible work location, Remote-friendly Key Responsibilities - Plan, coordinate, and execute internal and customer-required audits. - Prepare personnel and documentation for customer inspections and compliance reviews. - Educate employees on proper handling, safeguarding, retention, reporting, and destruction of sensitive information and PII. - Administer compliance programs related to recontacts, check rides, annual training, and investigative oversight requirements. - Monitor adherence to contract requirements, company policies, and customer directives. - Identify compliance risks and implement corrective actions. - Maintain audit documentation and compliance records. - Develop compliance metrics and reports for leadership review. - Serve as a liaison between operational teams and customer compliance representatives. Qualifications - Experience in compliance and audit functions. - Strong understanding of federal background investigation requirements. - Ability to educate and train personnel on compliance matters. - Excellent communication and interpersonal skills. Requirements - Active favorable adjudicated T5, T5R or HT security clearance. - Experience with DHS contracts is highly desired. Benefits - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities

Role Description The Program Analyst serves as a key member of the Program Management Office (PMO), providing analytical, operational, and administrative support for a federal Background Investigations contract. This position supports program leadership through data analysis, performance monitoring, forecasting, reporting, and program coordination activities. The Program Analyst works closely with operational leaders and stakeholders to identify trends, evaluate program performance, support workforce planning efforts, and provide data-driven recommendations that support contract requirements and customer objectives. This role also assists with program documentation, policy implementation, customer reporting, stakeholder engagement, and continuous improvement initiatives. - Support the planning, coordination, and daily operations of the Background Investigations Program. - Collect, analyze, and interpret operational, workforce, quality, production, and performance data. - Develop and maintain recurring and ad hoc reports, dashboards, scorecards, and performance metrics. - Monitor key performance indicators (KPIs) and identify trends, risks, opportunities, and areas for improvement. - Conduct workforce forecasting, capacity planning, workload analysis, and resource allocation assessments. - Prepare reports, program summaries, dashboards, presentations, briefing materials, and customer-facing deliverables. - Provide data-driven recommendations and operational insights to support leadership decision-making. - Support customer briefings, program reviews, audits, inspections, and data requests. - Coordinate with internal departments to collect information, track milestones, and support program initiatives. - Maintain program documentation, databases, reporting tools, and workflow tracking systems. - Monitor customer policy updates and contract requirements to support compliance and operational alignment. - Assist in the development and maintenance of program guidance, procedures, and operational documentation. - Support stakeholder engagement activities, including communications, workshops, webinars, and outreach initiatives. - Assist with proposal reviews and evaluation activities for compliance, completeness, and programmatic alignment. - Identify and support process improvement initiatives designed to enhance efficiency, reporting accuracy, data quality, and overall program performance. Qualifications - Active favorable adjudicated T5, T5R or HT security clearance. - DHS experience highly desired. - Flexible work location, remote-friendly. Benefits - Comprehensive Medical Coverage with Prescription Benefits. - Dental Insurance. - Flexible Spending Accounts (FSA). - Company-Paid Short-Term & Long-Term Disability. - Company-Paid Basic Life Insurance. - 401(k) Retirement Plan. - Paid Time Off beginning on your first day of employment. - Professional growth and leadership development opportunities. Company Description At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement.

Role Description The Workload Leader is responsible for the strategic assignment, management, and monitoring of investigative workloads across the program. This position ensures investigative resources are effectively utilized to support customer priorities while maintaining quality, timeliness, and production objectives. The Workload Leader serves as a critical partner to Program Management, Field Leadership, and investigative personnel to optimize workforce utilization and support contract performance requirements. - Assign investigative work based on geographic coverage, availability, case priority, workload capacity, and customer requirements. - Balance investigator workloads to support production, quality, and timeliness objectives. - Monitor workload distribution and adjust assignments as operational needs change. - Identify potential timeliness concerns and implement mitigation strategies. - Prepare and submit extension requests and waivers when appropriate. - Coordinate closely with Field Leadership regarding investigator capacity and performance. - Develop assignment strategies aligned with contract requirements and customer priorities. - Triage incoming work and ensure timely assignment and processing. - Analyze workload trends and forecasting data to support staffing and resource planning. - Provide workload reporting and recommendations to Program Management. Qualifications - Active favorable adjudicated T5, T5R or HT security clearance. - DHS experience highly desired. - Flexible work location, Remote-friendly. Benefits - Comprehensive Medical Coverage with Prescription Benefits. - Dental Insurance. - Flexible Spending Accounts (FSA). - Company-Paid Short-Term & Long-Term Disability. - Company-Paid Basic Life Insurance. - 401(k) Retirement Plan. - Paid Time Off beginning on your first day of employment. - Professional growth and leadership development opportunities. Company Description ISN believes our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.

Role Description The Independent Contractor Coordinator oversees all aspects of the Independent Contractor (IC) program supporting federal background investigation operations. This position serves as the primary point of contact for contractor engagement, recruitment support, workforce planning, retention initiatives, and contractual administration. The IC Coordinator works closely with Recruiting, Field Leadership, Training, and Program Management to ensure adequate contractor coverage and alignment with customer requirements. - Security Clearance: Active favorable adjudicated T5, T5R or HT - DHS experience highly desired - Flexible work location, Remote-friendly Key Responsibilities - Manage and oversee the Independent Contractor workforce nationwide. - Identify geographic coverage gaps and staffing needs. - Partner with Recruiting to source and engage qualified Independent Contractors. - Develop strategies to improve contractor engagement, satisfaction, and retention. - Maintain and administer Independent Service Agreements (ISAs). - Coordinate contractor onboarding activities and program participation. - Participate in and host contractor recruitment and procurement events. - Collaborate with Training and Field Leadership to promote professional development opportunities. - Monitor contractor utilization and workforce trends. - Provide workforce planning recommendations to Program Management. Benefits - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities Company Description ISN believes our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Role Description The Field Leader provides operational leadership and subject matter expertise for field investigation activities and contract-specific investigative requirements. This position oversees the day-to-day management of investigative personnel and Record Searchers while ensuring compliance with customer requirements, operational objectives, and contractual performance standards. The Field Leader serves as a key liaison between operational staff and Program Management and is responsible for: - Workforce performance - Compliance - Employee engagement - Overall operational success Security Clearance: Active favorable adjudicated T5, T5R or HT DHS experience highly desired Flexible work location, Remote-friendly Key Responsibilities - Provide day-to-day leadership and management of investigative and records personnel. - Serve as a subject matter expert on field operations and customer investigative requirements. - Monitor and manage team performance against established KPIs. - Prepare and deliver bi-monthly operational status reports to Program Management. - Collaborate with the Workload Leader to support workload management and case completion objectives. - Coordinate site access requests, special access approvals, and operational support activities. - Ensure compliance with customer-required audits, inspections, and oversight activities. - Conduct performance management activities, coaching, and corrective actions as needed. - Identify operational trends, risks, and improvement opportunities. - Deliver individual and small-group training and mentoring. - Promote employee engagement, morale, and organizational culture. - Partner with Program Management and the IC Coordinator to support customer priorities and workforce needs. - Develop recommendations to improve operational effectiveness, quality, and customer satisfaction. Qualifications - Experience in field operations and investigative requirements. - Strong leadership and management skills. - Ability to monitor and manage performance against KPIs. - Excellent communication and collaboration skills. - Experience in training and mentoring personnel. Requirements - Active favorable adjudicated T5, T5R or HT security clearance. - DHS experience highly desired. Benefits - Comprehensive Medical Coverage with Prescription Benefits - Dental Insurance - Flexible Spending Accounts (FSA) - Company-Paid Short-Term & Long-Term Disability - Company-Paid Basic Life Insurance - 401(k) Retirement Plan - Paid Time Off beginning on your first day of employment - Professional growth and leadership development opportunities Company Description ISN believes our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.

Role Description The Review Manager provides leadership, oversight, and operational management for the Review Team supporting federal background investigations. This position is responsible for ensuring investigative reports and supporting documentation are reviewed in accordance with customer requirements, government regulations, and contract standards prior to submission. - Oversees reviewer assignments and monitors workload distribution. - Tracks key performance indicators (KPIs) and ensures the team meets quality, timeliness, and production objectives. - Identifies trends, recurring deficiencies, and process improvement opportunities. - Develops staff and drives accountability within the Review Team. - Ensures the Review Team serves as a trusted quality partner to Investigators and Record Searchers. Qualifications - Active favorable adjudicated T5, T5R or HT security clearance. - DHS experience highly desired. - Flexible work location, remote-friendly. Requirements - Provide day-to-day leadership and management of the Review Team. - Assign work and balance reviewer workloads based on staffing levels, workload volume, priorities, and customer requirements. - Monitor team performance against established quality, timeliness, production, and customer service metrics. - Ensure investigative reports, interviews, and record checks are reviewed in accordance with customer and contractual requirements. - Track and report team KPIs, trends, and performance metrics to Program Management. - Collaborate with Workload Leadership and Field Leadership to address operational challenges. - Identify recurring errors, deficiencies, omissions, and quality concerns across investigative work products. - Partner with Quality Assurance and Training personnel to develop corrective action plans. - Monitor reviewer productivity and provide coaching, mentoring, and performance feedback. - Conduct performance management activities, including development planning and corrective actions. - Ensure consistency in review practices and interpretation of investigative requirements. - Support customer audits, internal audits, and quality inspections. - Participate in process improvement initiatives designed to enhance operational efficiency. - Serve as a subject matter expert regarding investigative review standards. - Provide regular status updates and performance reports to Program Management. - Support surge efforts and special projects as required. Benefits - Comprehensive Medical Coverage with Prescription Benefits. - Dental Insurance. - Flexible Spending Accounts (FSA). - Company-Paid Short-Term & Long-Term Disability. - Company-Paid Basic Life Insurance. - 401(k) Retirement Plan. - Paid Time Off beginning on your first day of employment. - Professional growth and leadership development opportunities.