This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A senior contract manager is responsible for acquiring and managing right of way agreements for various projects to support the company’s fiber optic network across North America. This role involves: - Drafting and negotiating right of way agreements with private companies, landowners, government agencies, and other parties. - Reviewing and analyzing title information, surveys, maps, and other documents to determine the ownership and encumbrances of the property. - Coordinating with project managers, engineers, surveyors, attorneys, and other team members to ensure the timely and accurate completion of right of way agreements. - Monitoring and managing the status and performance of right of way agreements, including payments, renewals, amendments, terminations, and disputes. - Maintaining and updating the right of way database and records, ensuring compliance with the company policies and procedures. - Preparing and presenting reports and summaries of right of way activities and issues to management and clients. - Creating a document turnover package to ensure compliance with company’s policies and procedures. - Acting as the main point of contact for major underlying rights providers and respective agreements. - Working with limited direction and guidance. Qualifications - Bachelor's degree or Master's degree, preferably in business, law, real estate, financial management or related field. - Minimum of 6+ years of relevant job experience in contract management, right of way acquisition, or land administration. - Preferably experience in telecom, outside plant design, construction, or network planning. - Expert knowledge of the principles and practices of right of way acquisition and management, including legal, regulatory, and environmental aspects. - Strong negotiation, communication, and interpersonal skills. - Ability to work independently and collaboratively in a fast-paced and dynamic environment. - High proficiency in Microsoft Office (Excel) and right of way software applications. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products • Handling dealer inquiries and communications • Analyzing customer data to improve the experience • Evaluating and improving tutorials and support infrastructure • Mediating between dealer contacts and internal teams • Resolving customer requests and concerns through cross-functional partnership • Recommending solutions or products to enhance dealership operations • Anticipating customer needs based on product roadmap or projects • Demonstrating value internally and externally to promote growth and retention

• Lead the Onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager, ensuring all milestones and success plays are completed. • Conduct training sessions, and success play reviews to embed Tekion workflows into daily operations. • Monitor Live User Sentiment (LUS) feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues. • Build strong relationships with dealer executives and department managers; provide regular recaps and executive summaries. • Collaborate with Professional Services, HyperCare, Analytics, CRM, and Growth teams to ensure alignment and seamless transitions. • Track usage trends and operational KPIs; deliver actionable recommendations to improve adoption. • Log all touchpoints, maintain accurate records in AM, and ensure timely reporting of progress and risks, including an exit Summary that recaps efforts throughout their time in the stage. • Conduct onsite visits of 50 % travel to strengthen relationships, validate adoption, and improve sentiment. Travel is by plane and or car and could include overnights.

• Design and operationalize a scaled CS engine using automation and AI tooling to deliver value across a large portfolio • Build and run one-to-many programs (webinars, office hours, enablement series, lifecycle campaigns), converting repeatable plays into automated workflows • Evaluate, source, and implement tooling that increases customer coverage, engagement, and expansion efficiency • Own gross retention and expansion across ~150–200 accounts, maintaining strong forecasting discipline and renewal rigor • Identify and execute expansion opportunities, building relationships with both technical buyers (web performance leads, mobile leads, SREs, Frontend Leads, VPs Eng) and executive sponsors (CTOs, CPOs) • Be a product and performance expert, serving as a subject matter expert in user-focused observability (mobile and web RUM, synthetic monitoring, and digital performance optimization) • Collaborate cross-functionally with Sales, Solutions Engineers, Marketing, and Product to drive retention, expansion, and customer advocacy