• Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops • Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders • Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes • Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close • Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

• Presenting: Conducting highly effective product demonstrations with prospective customers and LogicGate Account Executives as part of the sales process. • Facilitating: Leading client workshops for data and process gathering to uncover details of current state processes, related business challenges, and opportunities for improvement. • Discovering: Listening to understand customer pain points and connecting their needs to LogicGate solution features. • Building: Configuring LogicGate's no-code platform for customized demonstrations and proof of concept projects with prospective customers. • Consulting: Building relationships with prospective customers and becoming a trusted advisor throughout the sales process. • Educating: Conducting webinars and assisting in content creation (white papers, blog posts, etc.) • Product Insight: Providing feedback and intelligence to the Product team to identify new potential features and functions and represent the voice of prospective customers. • Customer Success Support: Collaborating with Customer Success and Implementation Management teams in the transition of customers to ensure a seamless experience post-sale

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Solutions Architect will play a pivotal role in building, configuring, and maintaining Prepared’s AI voice automation platform. This role bridges customer needs, product capabilities, and technical implementation—ensuring each deployment is tailored, performant, and aligned with operational requirements. The Solutions Architect translates real-world communication workflows into configurable system logic that enables Prepared’s AI agent to handle calls with the same nuance and structure as a trained human operator. - Design, configure, and maintain AI workflow logic and intent handling across multiple customer environments. - Partner closely with Implementation, Product, and Engineering teams to deploy, test, and validate new configurations. - Serve as a subject matter expert on system logic and configuration best practices, guiding customers and internal teams on capabilities, optimization, and integration requirements. - Translate functional requirements from customers and Prepared’s field teams into structured logic, automations, and outcomes. - Monitor, test, and continuously optimize system performance and accuracy. - Build and maintain documentation to ensure consistency and repeatability of configuration processes. - Support roadmap development through field feedback and pattern recognition across deployments. Qualifications - Strong analytical and systems-thinking mindset — able to turn ambiguous workflows into structured, testable configurations. - Hands-on experience with configurable SaaS products, APIs, or low-code/no-code automation platforms. - Clear communicator who can bridge technical and operational perspectives. - Experience in public safety, enterprise software, or mission-critical communication systems (a plus). - Comfortable balancing fast-paced iteration with disciplined documentation and testing. - Excited by both building new frameworks and refining existing processes. Requirements - This role is fully remote within the United States. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

Beyond has joined Qodea, Europe's largest dedicated Google Cloud partner to help businesses thrive in the next great wave of AI-driven change. Beyond is building a reputation as the Google Cloud partner that customers and Googlers trust to deliver. We're known for deep technical expertise, a focused set of GTM solutions, and a genuine commitment to helping Google's field teams bring better outcomes to their customers. This role is central to that mission and will be reporting to the VP of Sales.  We're looking for a Pre-Sales Solutions Consultant who can walk into a room — with an enterprise prospect or a senior Googler — and immediately demonstrate why Beyond is the right specialist partner. You'll need to know Google Cloud's technology and playbook as well as anyone inside Google, and be able to translate that knowledge into compelling, credible solutions that win. If you love the technical side of a deal as much as the commercial outcome, and you're excited to help build something at scale, this is the role for you.