• Assist students in understanding the foundation of scholarly writing and using an academic voice, allowing them to relate the concepts across all courses as well as in their personal and professional life • Assist students in understanding APA guidelines related specifically to written communication • Assist the student in being able to critically analyze existing research with a focus on qualitative methodology • Assist students in presenting a compelling argument for why a study is needed that is rooted in existing literature and theory • Implement best practices in working with adult, and online students at the bachelor’s, master’s, and doctoral levels • Provide synchronous one-to-one and group academic coaching • Provide asynchronous screencast or written coaching feedback • Assist students in becoming autonomous, self-directed learners • Provide post-coaching session feedback to students • Maintain records of student contact • Engage in the assessment of student learning • Help students identify their learning strengths and weaknesses and connect them with the necessary resources to aid in success • Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use, and facilitate their use of those resources • Develop academic resources to include video tutorials and lessons on assigned topics • Stay current with organizational, educational, and faculty development policies that affect the academic Success Center (ASC) • Continually improve coaching skills • Support the mission of the Academic Success Center (ASC) within National University • Participate in required training, coaching, and other activities that promote high-quality coaching • Attend team meetings • Other duties as assigned by the Academic Success Center (ASC) Director and/or Coordinator

• Assist in writing proposals in response to RFPs, RFIs, and RFQs. • Research and analyze solicitation requirements to ensure compliance. • Collaborate with subject matter experts (SMEs) and technical teams to gather proposal content. • Maintain proposal templates, boilerplate content, and best practices documentation. • Ensure clarity, consistency, and persuasiveness in proposal content. • Manage multiple deadlines and prioritize tasks effectively.

• responsible for designing, developing, and maintaining reports, extracts and dashboards within the Epic electronic health record (EHR) system • regularly develop reports, Radar content, and Dashboards using Slicer Dicer, and Reporting Workbench • maintain open communication with end users to define report specifications and establish an expected timeline of development, validation, and delivery • work with application and clinical team members as needed to understand underlying workflows and where to find pertinent information in Chronicles to ensure complete and accurate data is provided • participation is expected at weekly team and all staff meetings to keep up to date on all current projects and initiatives

• Provides subject matter expertise in federal acquisition and contracting to investigate, diagnose, and resolve functional incidents and service requests. • Performs ticket triage within the Army Enterprise Service Management Platform (AESMP/ServiceNow): validates and adjusts priority based on impact and urgency, confirms categorization and tagging, identifies bundled or misrouted tickets, and takes ownership of tickets in order of priority. • Maintains expert-level knowledge of ACWS functionality, Army contracting business processes, and troubleshooting techniques; completes required AESMP and program training. • Working knowledge of FPDS and contract action reporting, including troubleshooting CAR submission and validation errors. • Manages all assigned tickets to meet Service Level Objective (SLO) targets for response and resolution, applying disciplined documentation standards — the ticket is the authoritative record, and all troubleshooting steps, communications, and resolutions are professionally documented. • Determines whether reported behavior reflects a system issue or a business-process issue and researches known issues, defects, and workarounds in knowledge bases. • Communicates directly with end users with empathy, transparency, and clear step-by-step guidance, ensuring users never have to repeat information already provided and receive regular status updates. • Prepares complete escalation packages for the Tier 3 System Integrator, including a clear problem statement, replication steps, full diagnostic history, relevant error messages and screenshots, and expected-versus-actual behavior; conducts warm handoffs where appropriate. • Identifies incidents requiring software fixes or enhancements and supports the Change and Defect Management process, including coordination with the Agile Release Train (ART) intake process and long-term monitoring of tickets awaiting code changes. • Authors, edits, and reviews Knowledge Based Articles (KBAs) and Knowledge Based Videos (KBVs) published in AESMP for both agents and end users; supports the periodic review of published knowledge content to ensure it is updated or rendered obsolete as the system evolves. • Analyzes incident trends and issue clusters to support Problem Management, root cause analysis, and continual service improvement initiatives. • Supports sustainment and execution of the ITIL service model framework in support of the contracting community. • Communicates incident status and business impact to program stakeholders and leadership; participates in the development, review, and delivery of project artifacts and deliverables. • Continuously evaluates and hones communication skills.