• Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement. • Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations. • Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support. • Manage escalations and work with project managers to meet project timelines and quality standards. • Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.

• Work with the team throughout sprint cycles; • Write simple, clean (Clean Code) code using the best design patterns; • Learn and help improve your own and others' code through code reviews; • Develop solutions with a constant focus on efficiency, scalability, and stability; • Identify operational and technical risks and issues and recommend actions to mitigate them; • Participate in discussions about development best practices and processes; • Keep technologies up to date with the best available in the tech market; • Share knowledge with the team; • Communicate with other teams across the company to apply the best solutions for customers.

About the Role: Grade Level (for internal use): 10 S&P Global Energy The role: Python Software Engineer The Team: Our Data Science and Modelling (DS&M) team drives innovation by transforming complex commodity data into actionable insights that impact global business decisions. We're a collaborative, goal-oriented group working in a dynamic environment where you'll leverage cutting-edge AI and automation technologies alongside talented data scientists, engineers, and domain experts who value continuous learning and creative problem-solving. Responsibilities and Impact: - Design workflow automation solutions using enterprise automation platforms or similar tools to streamline operations for internal and external clients - Create AI-powered agents to automate tasks and improve user efficiency - Build and maintain retrieval-augmented generation (RAG) applications and LLM-powered solutions using vector databases and orchestration frameworks to enhance data retrieval and generation capabilities - Work with business teams to analyze data, build pipelines, and identify automation opportunities - Drive business decisions based on insights obtained from data What We’re Looking For: Basic Required Qualifications: - Bachelor's degree in Computer Science, Engineering, or related discipline - Strong experience in object-oriented programming, with the ability to design and develop modular, maintainable code, and a solid understanding of design patterns and SOLID principles, including advanced use of distributed version control systems for collaborative development - 5+ years of programming experience with 3+ years of Python; and a strong understanding of data pipelines, machine learning implementation, and clean code practices - 1+ years hands-on experience building and deploying LLM-based applications, including RAG architectures using orchestration frameworks, vector databases, and LLM operations/monitoring tools - 1+ years hands-on experience with workflow automation platforms or similar technologies - 2+ years' experience accessing and manipulating data with relational or NoSQL databases Key Soft Skills: - Excellent written and spoken English communication skills with the ability to translate technical concepts for non-technical stakeholders - Collaborative team player who thrives in Agile environments - Adaptability and willingness to learn and adopt new tools and technologies Additional Preferred Qualifications: Key Qualifications - Recent work experience in an AI workflows role or experience with production LLM operations including prompt engineering, model evaluation, cost optimization, and managing LLM application lifecycle - Experience working with commodity markets - Experience with enterprise automation platforms or automation certifications - Experience with deep learning frameworks and unified analytics platforms - Knowledge of cloud services, big data technologies, large-scale data analytics tools, and API integration Soft Skills - Entrepreneurial mindset in identifying automation opportunities - Adaptable to rapidly changing technologies with a passion for new technologies - Strong stakeholder management and consulting orientation The location: Mexico or Colombia remote. About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: - Health & Wellness: Health care coverage designed for the mind and body. - Flexible Downtime: Generous time off helps keep you energized for your time on. - Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. - Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. - Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. - Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

• Lead the development and support of mission-critical systems facilitating secure communication between Veterans and their healthcare providers • Build, maintain, and modernize microservice-based REST APIs and legacy Java applications • Collaborate closely with product owners, scrum teams, and VA stakeholders to design scalable solutions using Java, Spring Boot, AWS, and Liferay • Ensure seamless integration across VA infrastructure systems • Directly impact Veterans’ ability to access care, manage secure messaging, and interact with VA health services in a secure, efficient, and user-friendly environment