• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. • Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.

• Execute brand strategy and tactics in field, sales performance • Effectively manage assigned territory and targeted accounts • Build strong customer relationships and capability to maximize sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action • Develop and execute a call plan that achieves set call metrics and optimizes coverage to key customers • Continuously build understanding on customer needs and expectations, territory market landscape, and share market intelligence

• Support Revenue Cycle operations • Accurate and timely cash posting • Reconciliation and account resolution • Maintain high productivity and quality standards

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint • Make outbound calls to centers to notify them of positive findings or to request additional information on studies • Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed • Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc) • Provide Level I support to centers and submit IT tickets when needed • Open and close QA cases for radiologists • Monitor auto assign rules and manually assign specialty cases • Other duties as assigned