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TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Associate Technical Support Engineer L1 – EP, Security

Security EngineerSecurity EngineerFull TimeRemoteMid LevelTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

11 days ago

Salary

0

Seniority

Mid Level

Bachelor DegreeEnglishDNSLinuxMacOSTCP/IP

Job Description

Associate Technical Support Engineer L1 – EP, Security

TaskUs

• Build and expand upon professional excellence in support service to all customers • Ensure customer delight by meeting or exceeding internal KPI targets and expectations • Play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships • Maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets

Job Requirements

  • Excellent knowledge of major operating systems - Windows, macOS & Linux
  • Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc)
  • Understanding of Encryption - SSL/TLS, Types of Certificates
  • Basic Windows Administration, including Active Directory & Group policies
  • Hands-on experience with Patch Management, Application Troubleshooting
  • Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
  • Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications
  • Familiar with Windows firewall concepts
  • Excellent written and verbal communication skills

Benefits

  • competitive industry salaries
  • comprehensive benefits packages
  • inclusive environment
  • positive impact on the community
  • internal mobility and professional growth

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