• Build and strengthen relationships with existing, emerging, and strategic channel partners to drive engagement and long-term growth. • Identify, qualify, and develop new business opportunities while supporting partners to grow healthy sales pipelines. • Collaborate with reseller partners, vendor stakeholders, and internal teams to execute growth initiatives and achieve sales objectives. • Facilitate partner training, enablement programs, and accreditation opportunities to enhance partner capability and market readiness. • Support marketing campaigns, events, and demand-generation activities that create pipeline and increase market awareness. • Maintain accurate CRM records, monitor pipeline performance, and provide regular forecasting, reporting, and market insights.

Role Description HSP Homeless Hotline Representatives fulfill several essential tasks related to delivering a service to a caller. This position focuses on addressing homelessness by answering calls to a 24/7 hotline for families in need. - Screen callers and refer them to appropriate services. - Enter caller information into a CoAction Net database system. - Leverage technology to improve program efficiency and service quality. - Answer calls immediately or respond to voicemail promptly during shifts. - Assess caller needs based on established protocol guidelines. - Verify if the caller meets the criteria for shelter assistance. - Attempt to mediate with at least three collateral contacts to prevent shelter stay. - Refer callers to shelters or motels as needed, following procedures. - Use effective problem-solving, decision-making, and negotiation skills. - Exercise flexibility within guidelines to address caller needs. - Ensure excellence in program delivery by maintaining full accountability for performance quality. - Enter caller details and outcomes into CoAction Net system. - Connect to CoAction Net system at the start of each call for accurate case notes. - Accurately enter the caller's identifying information before saving. - Prioritize and manage workload independently, ensuring all call data is entered by the shift’s end. - Use technology to research and direct callers to appropriate community resources. - Utilize communication and people skills to handle high-stress calls calmly. - Attend monthly staff meetings. - Be available for on-call hotline support during and outside office hours, including nights, weekends, and holidays. Qualifications - Basic knowledge of community social services. - Strong people skills. - Clear and effective phone communication with callers. - Remain calm and professional during high-stress calls. - Ability to think creatively and problem-solve quickly. - Complete duties with minimal supervision. - Operate technology (laptop, multi-line phone, email, Outlook). - Learn and use various database systems (e.g., CoAction Net). - De-escalate angry and hostile clients. - Clear and effective written and verbal communication with supervisor. Requirements - HS diploma or GED required. - Two years post-high school preferred. - Two years of experience working in a social service or customer service environment. - Two years of experience working with computers, databases, email, etc. - Two years of experience working with vulnerable populations or people in crisis. - Maintain utmost caller confidentiality at all times. - Technically proficient in operating essential office equipment, including computers. - Skilled in performing routine office tasks such as document creation, file management, and email communication using Microsoft Office (Word, Excel, Outlook, etc.). - Familiar with cybersecurity best practices (e.g., using strong passwords, recognizing phishing attempts). - Able to learn job-specific software as needed. Benefits - This is a PRN position, which means the employee works on an as-needed basis. - Hours are not guaranteed and are scheduled based on operational needs, staffing demands, or coverage requirements. - The employee is called upon to work when needed rather than working a regular full-time or part-time schedule.

• Lead the advancement of IDD test adoption within hospitals and large healthcare organizations from implementation through revenue generation • Identify, qualify, and pursue new business opportunities across allergy, autoimmune, and adjacent diagnostic markets, including urgent care and retail health centers • Develop and execute strategic and tactical plans to increase testing volume, optimize menu utilization, and support health system expansion initiatives • Evaluate customer needs, provide actionable business insights, and cultivate long-term customer advocacy that drives sustained growth • Persuasively communicate the clinical utility and economic value proposition of IDD testing to C-suite executives, business leaders, and clinical decision makers • Demonstrate a strong understanding of healthcare delivery systems, reimbursement dynamics, laboratory operations, and payer/provider economics • Develop and present compelling business cases to support expanded testing adoption within IDNs, GPOs, ACOs, and regional health systems • Serve as the key liaison between customers and the internal commercial organization, ensuring appropriate resource deployment and seamless execution • Partner closely with Strategic Account Managers (SAMs), Strategic Account Executives (SAEs), Regional Managers, Clinical Sales Specialists (CSS), and Demand Generation leadership (DM) to activate coordinated growth initiatives • Collaborate with marketing, sales operations, and product teams to support aligned messaging and targeted campaigns • Participate in ongoing training, field intelligence sharing, and performance reviews related to account strategy

• Drive growth strategy and capture primarily across CAI's Public Sector business, focusing on Texas market • Identify, qualify, and pursue new business opportunities • Build relationships with agency and commercial stakeholders, managing a pipeline from early opportunity identification through award • Collaborate with CAI's Proposal Development team on RFx and SOW responses • Represent CAI at industry conferences and trainings • Monitor industry trends and public sector buying trends across Texas • Develop and execute strategic outbound business development plans • Maintain tracking of all business development activity within the CRM platform • Collaborate with Marketing team on integrated marketing plans to support lead generation • Build and maintain client engagement pre-sales and liaise between public sector and commercial clients and CAI's technical teams • Support capture planning and strategy development for RFx responses