• You will support our partners by phone, email and via the ticketing system for the Cyber Security solutions listed under support • You will receive, analyze and assess customer issues • You will handle standard inquiries independently • You will work on complex issues together with colleagues from 2nd level support or the vendor • You will work closely with the Pre-Sales team to incorporate valuable practical insights into projects • You will take on a variety of tasks in existing and new projects at regional, national and international levels • You will participate in national and international events organized by Exclusive Networks and our vendors for continuous professional development

• Provide support via chat and phone to Omie POS customers; • Perform remote access to customers' machines to assist when necessary; • Create step-by-step guides of system procedures in image and text formats or videos to resolve customer questions; • Escalate systemic issues and problems that appear unsolvable to the Product Specialists team for validation and resolution; • Redirect any chats or calls that are outside your area of responsibility to the appropriate department so the customer’s issue is resolved in the right place; • Act in a consultative manner and deliver human-centered customer service to all.

• Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. • Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software, and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM, and Quality. • Develop conceptual knowledge of professional discipline which may include support roles with specialized expertise or technical knowledge in a broad area. • Resolve issues using established procedures. • Consult supervisor or more senior team members for issues outside of defined instructions/parameters. • Collaborate with others to solve issues. • For customer facing roles, develop strong customer relationships and serve as the interface between customer and GE. • Exchange technical information, ask questions and check for understanding. • Participate in on-call rotations, usually a week per month.

• Own projects from inception to production — responsible for outcomes, not just process • Understand technical scope, architecture, and dependencies well enough to anticipate problems before they surface • Ensure infrastructure, testing, performance, and operational readiness are considered from the start • Know the current state of your projects at all times • Communicate early and often — bad news delivered early is manageable; bad news delivered late is a crisis • Provide honest, accurate status updates — never spin, never hide, never assume someone else will raise it • Tailor to the audience — technical detail for engineers, business impact for leadership, actionable clarity for everyone • Participate meaningfully in technical discussions — you don't write code, but you understand what is being built and why • Engage with engineers on architecture, dependencies, and integration points to accurately assess delivery risk • Bridge engineering and business by translating technical constraints into language stakeholders can act on • Identify risks early through genuine understanding of the work, not by reading ticket statuses • Escalate with context — what is the risk, what is the impact, what are the options • Contribute to post-incident reviews with a delivery lens — impact, learnings, prevention • Look for friction in how work flows and propose practical improvements • Experiment with AI tooling to improve delivery efficiency — reporting, analysis, coordination, and communication • Maintain delivery tooling as a means to an end, not an end in itself