• Investigating and confirming the facts of loss for basic automobile accidents. • Applies analytical thinking to determine coverage, liability, damages and adjusts and negotiates claims. • Manage claims from review through resolution. • Demonstrate strong decision-making, ownership, and problem-solving skills. • Identifies customer needs and works to meet those needs using appropriate customer service skills.

• Analyze mid- and higher-level general liability claims to determine benefits due • Ensure ongoing adjudication of claims within company standards and industry best practices • Identify subrogation of claims and negotiate settlements • Manage mid-level general liability claims by gathering information to determine liability exposure • Assess liability and resolve claims within evaluation • Approve and process assigned claims • Manage action plan pursuant to the claim or client contract • Maintain professional client relationships • May process complex claims including medical claims which include state and physician filings

• Responsible for granting settlement authority on highly complex claims. • Providing recommendations on requests to go to trial on cases where gross exposure is in excess of MCO authority. • General oversight of all large losses for a specific CSA or CSAs. • Providing discretionary referrals on coverage issues, opinions, and research. • May provide approval on Closed Without Payment (CWP) requests where liability is disputed, and the value exceeds Field authority.

• Independently investigate and manage a full caseload of CGL claims • Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices • Analyze complex policy language, including insuring agreements and endorsements • Conduct comprehensive liability investigations and evaluate injury severity • Manage litigated files and provide strategic oversight on litigation plans • Negotiate settlements within delegated authority • Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders • Ensure compliance with applicable state regulations and client service instructions