• Analyze mid- and higher-level general liability claims to determine benefits due • Ensure ongoing adjudication of claims within company standards and industry best practices • Identify subrogation of claims and negotiate settlements • Manage mid-level general liability claims by gathering information to determine liability exposure • Assess liability and resolve claims within evaluation • Approve and process assigned claims • Manage action plan pursuant to the claim or client contract • Maintain professional client relationships • May process complex claims including medical claims which include state and physician filings

• Responsible for granting settlement authority on highly complex claims. • Providing recommendations on requests to go to trial on cases where gross exposure is in excess of MCO authority. • General oversight of all large losses for a specific CSA or CSAs. • Providing discretionary referrals on coverage issues, opinions, and research. • May provide approval on Closed Without Payment (CWP) requests where liability is disputed, and the value exceeds Field authority.

• Independently investigate and manage a full caseload of CGL claims • Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices • Analyze complex policy language, including insuring agreements and endorsements • Conduct comprehensive liability investigations and evaluate injury severity • Manage litigated files and provide strategic oversight on litigation plans • Negotiate settlements within delegated authority • Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders • Ensure compliance with applicable state regulations and client service instructions

• Review first-party property damage claims to determine subrogation potential. • Evaluate policy coverage and confirm eligibility for subrogation recovery. • Conduct thorough investigations to establish liability against at-fault parties. • Analyze police reports, witness statements, photographs, recorded statements, repair estimates, and other claim documentation. • Obtain additional evidence necessary to strengthen subrogation demands, including: Insured and witness statements, Surveillance or security video, Photographs, Accident reports, Vehicle inspections, Any other documentation supporting liability and damages. • Prepare and present comprehensive subrogation demands to adverse carriers or responsible parties. • Negotiate settlements to maximize recoveries while maintaining compliance with company guidelines. • Identify claims with litigation potential by evaluating liability, damages, collectability, and available evidence. • Review files to determine whether litigation is appropriate and refer qualifying claims for legal action. • Assess collectability of claims and recommend appropriate recovery strategies. • Work closely with attorneys, vendors, investigators, and internal departments throughout the recovery process. • Maintain accurate and detailed claim documentation in the claim management system. • Manage diary activities to ensure timely follow-up and compliance with department standards. • Meet departmental productivity, quality, and recovery goals. • Continuously identify opportunities to improve recovery outcomes and contribute ideas that increase department performance and overall recoveries.