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Senior Software Engineer, AI Consultant

AI EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

4 days ago

Salary

0

Seniority

Senior

Job Description

Senior Software Engineer, AI Consultant

CI&T

• Dual-Stream Delivery Model: Split your time between Active AI User Support & Structured Troubleshooting (Stream 1) and Proactive Development & Knowledge Engineering during idle-time capacity (Stream 2). • PDCA-Driven Incident Management: Perform severity-based triage, structured root cause analysis (RCA), and document detailed case management logs and technical reports. • AI Agent and Tooling Development: Create internal tools, automation scripts to streamline troubleshooting workflows, and implement custom agents within the Claude AI platform. • Knowledge Engineering and Curation: Create, review, and publish technical articles, best practices manuals, and standardized resolution playbooks. • Performance Indicator Tracking: Monitor and report crucial operational metrics such as Average Handling Time (AHT), First Response Time (FRT), First Time Resolution (FTR) rate, SLA compliance, and AI agent adoption rates. • Operational Cadence and Ceremonies: Integrate into the client's operational framework, actively participating in Daily Stand-ups, Weekly Service Reviews, and Monthly Governance meetings.

Job Requirements

  • Solid experience with development, prompt engineering, and integrating solutions based on LLMs (especially Claude AI).
  • Strong proficiency in backend software development/automation using Python and Node.js to build custom AI agents, scripts, and internal workflow optimization tools.
  • Hands-on infrastructure and cloud experience, with solid knowledge of AWS and container management/orchestration using Kubernetes.
  • Proven knowledge of modern connectivity and messaging platforms / MCP (Model Context Protocol).
  • Proficiency in structured problem-solving methodologies (e.g., PDCA, RCA - Root Cause Analysis) applied to technical environments.
  • Practical experience with ticketing systems, documentation tools/Wikis, and corporate collaboration platforms.
  • Ability to extract and analyze operational data to build technical and management performance Dashboards (SLA, AHT, FTR).
  • Advanced English: Essential for daily communication with international stakeholders, AI program leaders, and client users.

Benefits

  • Health and dental insurance
  • Meal and food allowance
  • Childcare assistance
  • Extended paternity leave
  • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
  • Profit Sharing and Results Participation (PLR);
  • Life insurance
  • Continuous learning platform (CI&T University);
  • Discount club
  • Free online platform dedicated to physical, mental, and overall well-being
  • Pregnancy and responsible parenting course
  • Partnerships with online learning platforms
  • Language learning platform
  • And many more!

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