• Dual-Stream Delivery Model: Split your time between Active AI User Support & Structured Troubleshooting (Stream 1) and Proactive Development & Knowledge Engineering during idle-time capacity (Stream 2). • PDCA-Driven Incident Management: Perform severity-based triage, structured root cause analysis (RCA), and document detailed case management logs and technical reports. • AI Agent and Tooling Development: Create internal tools, automation scripts to streamline troubleshooting workflows, and implement custom agents within the Claude AI platform. • Knowledge Engineering and Curation: Create, review, and publish technical articles, best practices manuals, and standardized resolution playbooks. • Performance Indicator Tracking: Monitor and report crucial operational metrics such as Average Handling Time (AHT), First Response Time (FRT), First Time Resolution (FTR) rate, SLA compliance, and AI agent adoption rates. • Operational Cadence and Ceremonies: Integrate into the client's operational framework, actively participating in Daily Stand-ups, Weekly Service Reviews, and Monthly Governance meetings.

• Architect, design and develop RESTful API Endpoints, ensuring high performance, scalability and maintainability. • Collaborate closely with front-end engineers to build dynamic, responsive, and user-centric web applications that deliver seamless user experiences. • Define robust data models and database schemas, and manage relational or NoSQL databases with a strong emphasis on data integrity and performance optimization. • Direct and govern AI coding agents across the delivery lifecycle, setting context, reviewing agent-generated output, and enforcing SEPS delivery standards at every gate. • Design and maintain agent workflows using agentic coding tools (Claude Code, Cursor, Copilot) and the AI-native development framework, ensuring structured, auditable, and high-quality delivery. • Configure and maintain prompt engineering patterns, structured output schemas, with rules and guardrails to align agent behavior with SEPS platform standards. • Trace, debug, and triage agent tool calls, prompt failures, and unexpected outputs, maintaining visibility into AI-assisted delivery at every stage. • Create and maintain clear, comprehensive documentation for application architecture, design, configuration, and ongoing maintenance. • Provide accurate task estimations and delivery timelines, contributing to effective sprint planning and execution. • Participate in the on-call rotation, responding promptly to production issues and ensuring system stability and uptime. • Mentor and support junior engineers, fostering a culture of AI-native ways of working, learning, and continuous improvement.

Role Description As a Software Engineer IV (ML) on the Machine Learning Model Platform team at Indeed, you will be responsible for leading and executing key objectives for the Model Platform team, which includes providing support for critical entities like Matching and Recommendation systems, ML model training portal, etc. You will be expected to design and build high-performance, reusable components utilized by hundreds of ML practitioners to transition from research to production impact, covering the entire ML model lifecycle. In this role, you will operate at the intersection of software engineering and machine learning, developing foundational components that facilitate diverse ML model strategies with exceptional performance and scalability. You will engage in close collaboration with Data Scientists to ascertain their requirements, spearhead technical design choices, contribute to workflow optimization, and directly support the achievement of their key objectives. You'll play a critical role in evolving our tech stack to stay in line with cutting-edge industry technologies. Qualifications - Requires a minimum of 8 years of related experience with a Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or Mathematics; or 6 years and a Master’s degree; or a PhD with 3 years experience; equivalent experience may substitute for degree requirements. - Expertise in Python and modern ML frameworks like PyTorch & Triton. - Experience with AWS SageMaker or other cloud-based ML platforms. - Proficiency in software design, data structures, algorithms, and computer science fundamentals. - Experience designing, building, and operating scalable, reliable software systems or platforms. - Demonstrated ownership and accountability for technical outcomes and system quality. - Excellent collaboration and communication skills, with the ability to influence technical direction across teams. Requirements - Own the design, development, and evolution of complex systems, frameworks, or platforms. - Drive technical decision-making, balancing short-term delivery with long-term maintainability and scalability. - Architect new solutions, evaluate trade-offs, and validate ideas through prototyping, experimentation, or iteration on existing systems. - Participate in and influence code and design reviews across teams to uphold high engineering standards. - Identify performance, reliability, and scalability improvements and drive enhancements to existing systems. - Mentor and guide other engineers, supporting technical growth and best practices across teams. - Communicate clearly and effectively with engineers, product managers, and other business partners to align on technical direction and execution. Benefits - Quarterly bonuses. - Restricted Stock Units (RSUs). - Paid Time Off policy. - Region-specific benefits.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior AI Engineer - Foundation Models and Transformers-2 Overview Mastercard is seeking a Senior AI Engineer to design, build, and deploy high-quality AI solutions that support key business and product initiatives. This role is hands-on and delivery-focused, contributing directly to the development of production AI systems while collaborating closely with product, data, and engineering partners. As a Senior AI Engineer, you will work on well-scoped AI initiatives, applying advanced machine learning and software engineering practices to move models from experimentation into reliable, performant production systems. This role represents a critical technical contributor level, with opportunities to grow toward technical leadership and broader system ownership. Role In this role, you will be responsible for building and operationalizing AI solutions under the guidance of Lead and Principal engineers. Key responsibilities include: Design, develop, and deploy AI and machine learning models to solve defined business and product problems Contribute to the development and optimization of transformer-based and generative AI models, including fine-tuning, evaluation, and inference workflows Build and maintain data pipelines, feature engineering logic, and training workflows in collaboration with data engineering teams Implement model serving and inference solutions, integrating models into downstream applications and APIs Apply MLOps best practices, including experiment tracking, versioning, automated testing, monitoring, and model performance evaluation Participate in code reviews, design discussions, and technical planning to ensure high-quality, maintainable solutions Collaborate with product managers and stakeholders to translate requirements into technical implementations Support troubleshooting and performance tuning of models and AI systems in production environments Continuously improve technical skills and stay current with advances in AI, ML frameworks, and engineering practices All About You Solid experience developing machine learning or AI solutions and deploying them into production environments Strong proficiency in Python and experience with ML frameworks such as PyTorch and/or TensorFlow Hands-on experience with transformer-based models (e.g. BERT-style encoders, generative models, embeddings, or similar architectures) Experience working with data pipelines and datasets, including data preparation, feature engineering, and training data management Familiarity with cloud platforms (AWS, Azure, or GCP) and cloud-based ML tooling Working knowledge of MLOps practices, including model deployment, monitoring, and lifecycle management Strong software engineering fundamentals, including version control, testing, and code quality practices Ability to collaborate effectively within cross-functional teams and follow established architectural and engineering standards Clear communicator with a growth mindset and interest in progressing toward broader technical ownership Bachelor's degree or equivalent practical experience in computer science, engineering, data science, or a related field Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.