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Transcat

Comprehensive Solutions Tailored to Your Business Goals

Sales Support and Development Specialist

SalesSalesOtherRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

$18 - $28 / hour

Seniority

Mid Level

Associate Degree2 yrs expExperience acceptedEnglish

Job Description

Sales Support and Development Specialist

Transcat

• Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed • Monthly Call Monitoring and feedback driven discussions with the GSS team • Quarterly Content Creation requirements • Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.) • Expected to spend part of their time completing cases, taking calls, and chats • Assist Inbound Sales team by answering queue phone calls when requested • Customer problem resolution – Resolve customer satisfaction issues • Employee problem resolution – Address employee concerns, scheduling, and other issues • Work closely with management to ensure KPIs are met

Job Requirements

  • 2+ years related experience (product data entry/telephone sales)
  • Must be well organized with excellent attention to detail and accuracy
  • Must have the ability to multi-task in a fast-paced environment
  • Excellent verbal and written communication skills
  • Candidate must be computer literate and proficient at using a keyboard
  • Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
  • Must have excellent follow-up skills

Benefits

  • Competitive compensation and benefits, including paid time off
  • Health insurance
  • Tuition reimbursement
  • Retirement
  • Stock purchase plan
  • MORE!

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