• Drive individual giving growth: Own the strategy and performance of individual giving revenue, improving acquisition conversion, recurring giving, retention, upgrades, and donor lifetime value. Build and execute a clear, metrics-driven roadmap grounded in disciplined testing and performance analysis. Strengthen monthly giving and optimize key revenue moments, including year-end and emergency campaigns. Maintain a giving experience in line with GiveDirectly’s brand and voice. • Build and scale a bequests function: Design and launch a repeatable, scalable legacy giving program. Hire and manage a dedicated Bequests/Legacy Lead, define supporter journeys and stewardship workflows, manage external partners, and build a measurable pipeline of confirmed legacy pledgers. • Improve donor experience and lifecycle performance: Optimize the end-to-end donation experience — including landing pages, forms, checkout, payment options, and upgrade flows — in partnership with Engineering and Product. Own lifecycle communications across web, email, and SMS, ensuring strong segmentation, tracking, and performance dashboards. • Lead for execution and future expansion: Manage and develop Growth Managers with clear goals and operating cadence. Oversee third-party and international donation partners. Once core growth and legacy initiatives are established, assess and scope geographic expansion opportunities in a disciplined, data-driven way.

• Define and execute the roadmap for global payment performance with a focus on localization. • Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets. • Own the health of the payment funnel and improve authorization success rates. • Drive revenue retention by optimizing dunning logic and leveraging modern payment tools. • Collaborate with Digital Marketing and Product to ensure a frictionless self-serve checkout experience. • Collaborate with Finance and Sales for B2B transactions and contract migrations. • Architect a balanced risk management framework minimizing chargebacks. • Lead contract negotiations and manage renewals with global payment processors.

About Interbrand Interbrand understands what it takes today to build the world’s most iconic brands. To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism. Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace. In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results. The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world. Our Behaviours Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us. Director, Client Management- Freelance Location: Remote Department: Client Management Employment type: Freelance, Full-time/ Part- time The opportunity You set the client vision for major projects and steer interdisciplinary teams to deliver distinctive, effective brand systems and experiences. You blend commercial acumen with creative judgment, shaping work that performs and grows accounts. What you’ll be doing - Lead the client relationships function on multiple key accounts, working in partnership with peers to support clients on the type of workstreams, services or offerings that would help their business challenges. Shaping the briefs and content with the client - Delegate frequently, well, accurately and set the clear expectations to develop teams and give them the opportunity to learn and develop under your support, guidance and mentorship - Lead and develop your team, understanding their potential and creating opportunities for them to grow and take on bigger challenges - Work with Discipline leads to identify and activate annual growth plans for clients, managing organic opportunities from ideation to sign off - Be the chosen go to person to lead net new pitches, devising innovative approaches and project plans to support the response from Interbrand - Build the standards for how Client Services operates across accounts, scaling best practices and leading by example and help deliver training - Advise clients, partners, and internal teams on strategy, approach, and investment decisions, acting as a trusted advisor - Lead client workshops and strategic conversations that move decisions forward and create inspiring experiences - Work with Delivery Management and Finance to manage team capacity, resource allocation, and commercial profitability across your portfolio - Identify and lead initiatives that strengthen the Interbrand client experience and our external reputation - Represent Interbrand externally, speaking about our offers and IP to attract talent and clients to the business What we’re looking for Experience Demonstrated ability to lead teams and influence how Client Services operates across the business. Strong track record of growing accounts and building the capability and reputation of your team. Relationships You build genuine partnerships at C-Suite levels in client organisations. You understand their business challenges and aspirations. You develop and reignite relationships by finding genuine value propositions for both sides. Curiosity You stay alert to what's shifting in your clients' worlds and the market. You bring fresh angles to client briefs and identify where we can create real value. You actively seek to learn and grow. Commerciality You think like a business leader about account health and department profitability. You understand the levers that improve our performance and know when to invest, when to negotiate, and when to push back. You manage capacity and resources intelligently. Communication You present with charisma and persuasiveness, moving senior leaders and teams to action. You facilitate dialogue that keeps people focused on outcomes. You adapt how you communicate to different audiences. Team Leadership You inspire your team through setting clear vision and standards. You understand each person's potential and actively coach them to develop. You create a culture of feedback, resilience, and accountability. You lead by example on wellbeing and inclusivity. Why Interbrand For over 50 years, we’ve been shaping the world’s most iconic brands. We solve brand challenges through our Thinking & Making approach, combining Human Truth, Brand Economics, and Experience to help our clients make the moves that unlock growth and define what’s next. We nurture a global community of thinkers and makers with the curiosity and confidence to create iconic work. Here, you’ll find transparent career pathways, on-demand learning, honest feedback, real collaboration across borders, and a culture that champions difference and wellbeing. We don’t do ordinary. And we don’t expect you to either. We are working through access barriers across our job site, so if you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at careers@interbrand.com.

• Evaluate current-state compensation and benefits programs against future-state needs and recommend data-driven enhancements. • Own and evolve our compensation and benefits strategy in alignment with business priorities. • Conduct compensation market analyses across the organization to ensure competitive market pricing and internal equity, informing compensation and benefits decisions. • Partner with Talent Acquisition to benchmark roles and design competitive total rewards packages. • Lead the annual rewards cycle, including merit and promotion reviews, in close partnership with FP&A on budget modeling. • Serve as a subject matter expert and consultant to business leaders on the company's total rewards philosophy. • Lead annual benefits renewals and budget modeling to provide Finance with the accurate data needed for informed decision-making. • Own open enrollment strategy and execution, including communications, presentations, and employee support (office hours and enrollment sessions). • Manage benefits vendors and broker relationships, including evaluation and ongoing performance. • Design and launch a holistic wellness program that supports employee well-being, engagement, and retention. • Serve as a trusted partner to leadership and stakeholders across Finance, Talent Acquisition, Talent Development, and Newsroom leadership to ensure seamless experiences. • Facilitate presentations and training across total rewards, including annual open enrollment and rewards cycle, such as merit and promotion reviews. • Foster a collaborative culture that emphasizes innovation, accountability, and continuous improvement. • Lead, coach, and develop one direct report while fostering a collaborative, high-performing team culture. • Leverage data, analytics, AI, and automation to improve and optimize total rewards processes, scalability, and tools. • Continuously assess processes and programs to identify opportunities to enhance total rewards initiatives and evolve the total rewards program. • Lead planning and execution for multiple total rewards initiatives, ensuring clear communication and timely delivery.