• Analyser les besoins d’affaires • Produire les dossiers fonctionnels • Réaliser les analyses d’impact • Collaborer avec les développeurs Oracle • Participer aux essais fonctionnels • Assurer le soutien fonctionnel aux utilisateurs • Documenter les processus et les solutions.

• Monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems • Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries • Interact with clients in resolving problems and coordinating implementations • Cohesively work with internal SME(s) to resolve problems and/or support implementations • Process and distribute weekly and monthly customer metrics and develop customer performance reports • Prepare various reports as required or any support document needed as well as updating SCLM and SCMP • Initiates continuous process improvement activities and monitors results • Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives in support of the Account Executive • Coordinate the activities of TM procurement to achieve best cost/service solution network • Responsible for preparation in support of client quarterly and monthly account reviews • Evaluate, quantify and present opportunities for continuous improvement at assigned accounts • Performs other duties as assigned

• Administer all U.S. health and welfare and retirement programs (medical, dental, vision, life, disability, FSA/HSA, 401(k)), including eligibility processing, enrollment, plan changes, and life events. • Serve as the primary point of contact for all employee benefits inquiries, resolving issues with accuracy and discretion. • Manage carrier EDI file feeds and payroll integrations, monitoring transmissions and resolving interface discrepancies to ensure enrollment and funding accuracy. • Perform routine audits of eligibility files, payroll deductions, and vendor databases to maintain alignment with internal HRIS records. • Coordinate absence and leave administration, partnering with third-party administrators to ensure accurate processing of FMLA, ADA, STD, and LTD transactions. • Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and applicable state regulations, maintaining audit-ready documentation at all times. • Manage government filings and compliance reporting, including Form 5500, ACA 1094-C/1095-C, PCORI, and required participant notices. • Monitor regulatory changes and assess their impact on plan design and operations, briefing leadership and proactively implementing required updates. • Prepare and maintain compliance documentation to support internal reviews, audits, and government submissions. • Lead the annual open enrollment cycle from start to finish, including system configuration and testing, employee communications, enrollment support, and post-enrollment auditing. • Develop clear, accessible enrollment materials and decision-support resources to help employees make informed benefit elections. • Validate all enrollment data and payroll deductions following open enrollment to ensure accuracy before the first payroll cycle. • Manage day-to-day relationships with brokers, carriers, and third-party administrators, holding vendors accountable to service standards and contractual commitments. • Support the annual renewal process by gathering and analyzing plan performance data, benchmarking against the market, and preparing summary recommendations for leadership review. • Generate standard and ad hoc reports from HRIS and vendor systems to support operational decisions and compliance reviews. • Identify data trends or inconsistencies and escalate findings to leadership with recommended corrective actions. • Maintain and improve SOPs and process documentation to drive accuracy, efficiency, and audit readiness. • Recommend enhancements to benefits processes and the overall employee experience as the family office continues to evolve.

• Write SQL queries against data warehouses containing clinical operations and medical claims data to support analytic requests and delivery of summarized outcomes and insights • Develop summary level reporting to assist operations leaders in monitoring care team performance and understanding areas of success or opportunity • Leverage reporting and supporting data to monitor operations performance and identifying insights around clinical, demographic and medical cost trends and contribution to outcomes • Partner with stakeholders to define technical and business requirements for reporting and analytic requests • Design reporting and communication materials to facilitate consistent interpretation of program performance to DaVita IKC leadership • Develop executive-level communications, typically done in PowerPoint, and adapt communication for relevant internal stakeholders (clinical, finance, operations)