Role Description As the Salesforce Administrator – Consumer Platforms, you will administer, optimize, and evolve the Salesforce platform that powers Jackson Family Wines' growing Direct-to-Consumer business. Reporting to the Group Product Manager, you will partner across Product, Technology, and business teams to deliver scalable Salesforce solutions that improve operations, enhance consumer experiences, and support digital growth. This role plays a key part in driving platform adoption, automation, data quality, and continuous improvement across our Salesforce ecosystem. - Administer Salesforce users, security, roles, permission sets, licenses, and platform configuration. - Configure and maintain Salesforce using Flow, Lightning pages, record types, reports, dashboards, and other declarative platform tools. - Partner with Product Managers, Business Analysts, developers, and business stakeholders to translate business needs into scalable Salesforce solutions. - Support enhancements across Salesforce and integrated consumer platforms, including Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, and Order Management. - Drive platform adoption through user support, training, documentation, and change management. - Monitor platform health, data quality, security, and user adoption while identifying opportunities for automation and continuous improvement. - Participate in release planning, testing, and deployment activities to ensure high-quality platform delivery. Qualifications - 3–5 years of hands-on Salesforce Administration experience supporting enterprise Salesforce environments. - Experience configuring Salesforce using declarative tools, including Flow, security, reporting, dashboards, and user management. - Experience gathering business requirements, supporting users, documenting solutions, and managing platform enhancements. - Salesforce Certified Administrator. Requirements - Advanced Salesforce Administrator certification (preferred). - Experience with Salesforce Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Order Management (preferred). - Experience supporting Direct-to-Consumer, ecommerce, customer service, loyalty, or subscription businesses (preferred). - Experience with integrated enterprise platforms such as POS, PIM, DAM, ERP, or customer data platforms (preferred). - Experience with Agile product delivery, release management, governance, AI, automation, or personalization initiatives (preferred). Benefits - Health Benefits – Medical, Dental, Vision, Disability & Life insurance - 401k with employer match - Generous time off including vacation, holidays, and paid health time - Paid volunteer time - Learning & Development opportunities - Modern Health virtual mental health & coaching visits - Wine discounts!

• Own and strategically evolve the Success and Support instance of Salesforce, ensuring it delivers scalable, high-quality, and future-ready solutions that enable business outcomes. • Act as the governing authority of Salesforce by defining the target architecture, solution direction, and design principles, and ensuring all work delivered across Business Analysts, development teams, and supporting product resources aligns to all best practices of Salesforce. • Accountable for building and continuously maturing a best-in-class instance of the Salesforce for Calix by leveraging standard platform capabilities, minimizing unnecessary customization, and driving solution decisions that maximize agility, speed, maintainability, and long-term value. • Maintain a deep and current command of trends, emerging technologies and industry best practices, translating that knowledge into a roadmap that keeps Calix’s internal capabilities ahead of the business demand. • Operate in close partnership with the IT organization, bridging strategic intent and technical execution, and serve as the connective tissue between platform capability decisions and the teams responsible for building, maintaining and scaling the underlying infrastructure.

• Own end-to-end administration of Abnormal's core Salesforce platform: user provisioning, roles, profiles, permission sets, sharing rules, and org-wide security posture. • Serve as the principal owner of platform configuration: custom objects, fields, page layouts, record types, validation rules, and Flow-based automation. • Design, build, and maintain custom development (Apex, Lightning Web Components, Visualforce, SOQL) to extend the platform beyond what declarative tools alone can deliver. • Own the integration layer between Salesforce and third-party tools and AppExchange packages, including installation, upgrades, health monitoring, and troubleshooting. • Establish and enforce Salesforce security best practices: SSO/SCIM integration patterns, IP and login restrictions, least-privilege access, and regular access audits. • Manage the full Salesforce release lifecycle: sandbox strategy, change set or CI/CD deployment tooling, and evaluation and rollout of seasonal releases and new platform capabilities. • Monitor platform health and performance: API limits, technical debt, orphaned automations, and system reliability, proactively remediating risk before it becomes an incident. • Partner with IT, Security, and GRC to ensure Salesforce configuration and access controls support our SOC2, ISO 27001, GDPR, and FedRAMP compliance obligations.

• Lead the successful delivery of large-scale Salesforce implementation managing SaaS development projects • Oversee project planning, execution, governance, risk management, and successful delivery of technology solutions • Collaborate with cross-functional teams, vendors, and business stakeholders