• People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops. • Technical Excellence & Oversight: Provide technical guidance and architectural oversight for event-driven, service-oriented systems that power claim servicing, refunds, exchanges and reverse logistics, ensuring the team builds scalable, maintainable, and high-quality software. • Product Partnership: Collaborate closely with Product Managers, Designers, and Operations leaders to define the roadmap for claim servicing and fulfillment, translate business requirements into technical specifications, and ensure the team is creating the right value and solving the right problems related to post-purchase customer experiences. • Delivery & Execution: Own the end-to-end delivery of complex features and projects utilizing Agile methodologies and an AI-native SDLC to maintain a predictable shipping cadence while balancing speed, quality, and operational impact. • Culture: Cultivate a high-trust, collaborative environment where engineers are empowered to take risks, share ideas, and drive outcomes, with a strong sense of ownership over the reliability and usability of our post-purchase flows. • AI Adoption & Innovation: Drive the strategic adoption of AI across the team by championing an AI-native SDLC while also partnering with product teams to define and deliver AI-native product capabilities. • Operational Excellence: Drive the team’s operational standards—including on-call rotations, incident response, monitoring, alerting, and automated testing—to ensure the reliability, performance, and correctness of claim fulfillment flows. • Process Optimization: Continuously evaluate and improve engineering workflows (e.g., planning, solution design, CI/CD pipelines, code review processes, sprint planning) to remove bottlenecks, increase developer velocity, and ensure quality. • Stakeholder Communication: Serve as the primary point of communication for the team, effectively managing expectations with leadership and cross-functional partners regarding timelines, tradeoffs, risks, and capacity allocation.

Role Description We are looking for a talented Manager, Solutions Engineering to lead our pre-sales Solutions Engineering team in the UK & Ireland (UKI), with a primary focus on the SolarWinds Core & Observability portfolio, encompassing both SaaS and Self-Hosted deployment options. As a front-line SE leader, you will be responsible for managing a team of Solutions Engineers and Solutions Architects, partnering with Sales Directors and Account Executives, and leading the technical pre-sales strategy for Observability and the broader SolarWinds portfolio across the UKI region. You will act as a coach, culture carrier, and execution owner ensuring your team delivers outstanding customer outcomes while developing their careers. Key Responsibilities - People & Performance - Manage, coach, and develop a team of Solutions Engineers and Solutions Architects, providing mentoring, technical guidance, and career development. - Hire, onboard, and retain top SE talent; run regular 1:1s, coaching sessions, and career conversations. - Create a high-trust, inclusive environment where team members feel empowered to take ownership, share ideas, and grow. - Sales Partnership & Execution - Partner with Sales Directors and Account Executives to drive the technical pre-sales process, supporting them in identifying, progressing, and closing new business opportunities. - Provide technical leadership throughout the sales cycle, from discovery and solution design through to proposal development, demonstration, and presentation. - Ensure SE resources are allocated effectively across sales pursuits, managing coverage, territory alignment, and opportunity prioritisation. - Track and optimise operational metrics including response times, POC volume, pipeline coverage, and win-rate contribution. - Observability & Portfolio Expertise - Serve as the primary SE leader for the SolarWinds Observability portfolio in UKI, spanning network, application, and infrastructure monitoring across SaaS and Self-Hosted environments. - Maintain deep knowledge of SolarWinds Observability capabilities, competitive positioning and market trends. - Support the broader SolarWinds portfolio (ITSM, Database, Security) as required, ensuring the team can position cross-portfolio value. - Cross-Functional Collaboration - Act as the voice of the SE team with Sales, Product Management, Product Marketing, and Customer Success. - Collaborate with Product Management and Engineering teams to ensure our solutions are aligned with market needs and customer requirements, conveying structured field feedback, feature requests, and competitive intelligence. - Build and maintain relationships with key customers, channel partners, and industry experts to understand market trends and customer needs. - Enablement & Best Practice - Drive a culture of deep discovery, value-based selling, and customer advocacy across the team. - Champion SE enablement, investing in training, knowledge-sharing, certifications (SCP/SCSA), and tooling. - Ensure the team delivers high-quality discovery sessions, demonstrations, and Proof of Concept/Proof of Value engagements. Qualifications - 5+ years of experience in a technical pre-sales, solutions engineering, solutions architecture, or technology consulting role (or equivalent combination of education and experience). - 3+ years of experience managing or leading a team of pre-sales or solutions engineers, ideally within a B2B software vendor or systems integrator environment. - Strong technical background in Observability, monitoring, or IT operations management, including network, application, and infrastructure monitoring. - Experience with cloud-based technologies (AWS, Azure) and hybrid/SaaS architectures is highly desirable. - A strong blend of technical depth, sales acumen, and people leadership, comfortable coaching a team, leading executive-level customer conversations, and conducting deep technical workshops. - Fluent English speaker with exceptional communication and presentation skills, with the ability to articulate technical solutions and business value to both technical and non-technical audiences. - Proven track record of working collaboratively with sales teams to win new business and achieve revenue targets. - Demonstrated ability to hire, develop, and retain high-performing technical talent. - Ability to work independently, prioritise competing demands, and manage multiple projects and stakeholders simultaneously. - Bachelor's degree in a relevant Business, Computing, or Engineering discipline or equivalent professional experience. Desirable Qualifications - Relevant industry certifications or accreditations (e.g., AWS Solutions Architect, Azure Administrator, CCNA, ITIL, or SolarWinds SCP certifications). - Experience working with enterprise and public sector customers in the UK market. - Familiarity with value-based selling methodologies (e.g., MEDDIC, Challenger, Solution Selling). - Experience responding to RFI/RFP/RFx processes. - Understanding of the competitive landscape in the Observability and IT management space. - Experience working in a global or multi-cultural environment. - A passion for diversity, equity, and inclusion, and a commitment to building an inclusive team culture. Company Description SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

• Drive sales activity and strategy by identifying and managing prospects • Contribute to sales strategy development • Balance outreach, demos, and follow-up tasks • Lead customer engagement through presentations and demos • Negotiate technical and commercial terms • Maintain strong product and CRM expertise • Develop deep knowledge of the Acturis system • Keep an accurate CRM database of prospective customers

• Lead an engineering team responsible for delivering reliable, scalable infrastructure supporting the Data Feeds product. • Establish clear engineering ownership, enabling teams to execute predictably while maintaining high standards of technical quality and operational excellence. • Partner with Product and technical leadership to translate strategic priorities into well-executed engineering roadmaps. • Provide engineering judgment to support the team in making sound architectural and operational decisions while balancing delivery, reliability, and long-term maintainability. • Coach and develop senior engineers and technical leads, expanding leadership capacity across the organization. • Drive improvements to engineering planning, prioritization, and execution while reducing unnecessary coordination overhead. • Champion operational excellence by maintaining and improving the reliability and health of customer-facing production services. • Foster collaboration across engineering teams to solve complex distributed systems challenges and support continued product evolution.