• Attract, recruit, ramp and mentor a team of Presales SE’s • Get the best out of your team with a servant-based leadership approach • Direct day to day work based on guidance and goals from leadership • Partner with Sales leadership on customer programs and marketing initiatives • Executive sponsorship of key accounts in the region • Understand key customers’ strategies for adoption of Grafana technologies • Ensure customers’ requirements are being met with our product • Own and report on quarter over quarter cadence • Find and drive enablement and sell with/through channel partners

• Understand the technologies, constraints and other issues of an application security program and its implementation. • Demonstrate Veracode platform, value proposition and technology for prospects, customers, and partners. • Understand the customer's business, security, and compliance challenges. • Match Veracode solutions to customer's business and technical requirements. • Complete RFPs, security questionnaires, and 3rd party security attestations. • Present Veracode’s vision, strategy and product roadmaps to executives and technical management. • Provide customer-oriented feedback to internal product development groups to guide the future direction of the Veracode service.

• Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products • Assist customers to achieve desired business outcomes and ROI for implemented products • Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps • Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products • Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed • Manage assigned case load in Salesforce to ensure customer SLAs are satisfied

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey. • Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations. • Translate technical findings into clear business insights for both technical and non-technical audiences. • Become a subject matter expert on the Vic.ai platform and customer workflows. • Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass. • Partner with customers to improve business processes and maximize platform adoption. • Troubleshoot complex customer issues, coordinating with Product and Engineering as needed. • Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes. • Develop best practices, documentation, and repeatable processes that improve the customer experience. • Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements. • Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.