This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with enterprise customers to resolve their most critical technical issues, ensure successful adoption of Apiiro and act as a trusted technical advisor. - Own complex cases end-to-end and collaborate closely with R&D and product teams - Engage directly with customers, giving you greater impact, visibility and ownership - Help shape the success of customer implementations Qualifications - 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms - Tier 3-level troubleshooting skills across various technologies - Excellent customer communication skills: able to explain complex technical issues in plain language - Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones Requirements - Experience with source control systems (GitHub, GitLab, Bitbucket) - Knowledge of APIs (REST/GraphQL, authentication, integrations) - Familiarity with cloud platforms (AWS and GCP required; Azure a plus) - Experience with monitoring & observability tools (Grafana or similar) - Understanding of operating systems (Linux/Windows) - Experience with containers & orchestration (Docker, Kubernetes) - Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, GitLab, Azure DevOps) - Experience with databases (PostgreSQL/MySQL) - Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation What You Will Do - Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution - Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations - Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket - Work with Grafana dashboards and monitoring tools to diagnose system and integration problems - Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements - Provide clear, proactive communication with customers, managing expectations during high-impact issues - Share knowledge through documentation, runbooks and training sessions to empower customers and teammates - Advocate for customers internally, ensuring their needs influence product priorities and enhancements What We Stand For at Apiiro - OneTeam, One Mission: we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers - Striving for Greatness: drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough” - Own It: we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact - Customer Centric: our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference

• Deliver multi-channel support with empathy, clarity, and efficiency • Diagnose and resolve product issues • Log all cases in the CRM and follow documented SOPs • Validate warranty, initiate replacements/repairs and educate customers

• Play a critical role in the success of Atmosera’s Azure Managed Services division. • Serve as a key point of contact for client technical issues, ensuring stability and efficiency within hybrid cloud environments. • Work closely with IT professionals and business stakeholders to resolve complex issues across the Microsoft 365 and Azure stacks.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Junior Application Support Engineer to join the Application Support team in Jersey City, NJ. The candidate will join a team that is the central point of contact for supporting technical aspects of the platform. The candidate will play a vital role in diagnosing and facilitating production issues as well as assisting all other teams in QA, development, and client services. This role will give the candidate a well-rounded understanding of the retail fixed income market place and all of the technical aspects of the platform. Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites. - Provide day-to-day application level support for production incidents - Work closely with business and technology teams to analyze and resolve issues on the platform - Provide a consistently high-level of service to all customers, internal and external - Develop new automation application tools and maintain existing automation tools Qualifications - Bachelor’s Degree completed or relative work experience required - Understanding of relational databases, preferably Oracle 19 - Knowledge of object-oriented programming, preferably Java and Perl - Technical knowledge of Unix and Windows operating systems - Demonstrated ability in scripting (python and bash) as well as Unix command tools - Understanding of Apache Tomcat, Tomee and HTTP servers desired - Strong organizational and problem-solving skills - Good verbal and written communication skills - Team player and detail oriented - Ability to work in a fast-paced, often pressurized environment - Must be willing to work some evenings or weekends for production code deployments and other support needs Requirements - Continuous build and integration systems understanding (e.g. Bamboo, Gitlab CI/CD) - Source control platforms - Configuration management tool like Ansible Benefits - Health Insurance: Highly competitive medical, dental, and vision programs - Hybrid Environment: Our employees have the flexibility of working in the office and from home. - Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members. - Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provides a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses. - Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute. - The current pay range for this role is currently $115,000 to $145,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines. - This role will also be eligible to participate in Tradeweb’s discretionary bonus program. - This role is expected to remain open until 4/30/26. - Other Benefit Programs: Pre-Tax Commuter Benefits Program, ARAG Legal Services, Employee Assistance Program, Tuition Reimbursement, Financial Wellness Tools, Travel Assistance Benefits, Pet Insurance, Corporate Gym Subsidies, Wellness Perks, Paid Time Off and Parental Leave.