• Review, process, and adjudicate GAP claims in accordance with company guidelines and contract terms • Communicate with customers, insurance carriers, dealerships, and third-party administrators to obtain required claim documentation, including settlement letters, payment histories, police reports, and loan information • Calculate GAP deficiencies and validate claim eligibility and payment amounts • Submit claims to GAP administrators and follow through to resolution • Monitor claim status and proactively follow up to ensure timely completion and payment • Update internal CRM systems with claim status, documentation, and detailed notes • Investigate and resolve discrepancies related to insurance settlements, loan balances, and claim eligibility • Provide professional customer service by responding to inquiries related to GAP claim status and outcomes • Identify trends and assist management in improving GAP claim workflows, recovery rates, and operational efficiency • Ensure compliance with company policies, audit requirements, and regulatory standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Specialist typically assists the 3rd party Senior Claim Representatives with facilitating different aspects of 3rd party claim management, including: - Communication with customers and clients - Communication with repair facilities regarding repairs - Processing shop invoices for payment or payments being sent directly to customers - Setting up rental reservations and following up on existing open rentals - Working with the Senior Claims Specialists, Claims Supervisor, and Claims Manager to ensure client and customer parameters and expectations are consistently met by the team Essential Duties and Responsibilities include, but are not limited to, the following: - Answering claim calls and questions from clients, leadership, and office staff - Entering documentation including, but not limited to, claim notes, estimates, photos, and correspondence into claims management system - Coordinating/processing outgoing mail for the 3rd party claims team - Managing rental reservation and rental process within specific claims in accordance with client parameters and customer needs - Securing documentation on repairs and actively managing the repair process for clients and customers - Coordinating and balancing workload within a defined sub-team - Effectively communicating with clients, peers, and leadership through written, verbal, and in-person means - Other additional duties and responsibilities as requested by Claims Supervisor and/or Claims Manager Qualifications - Associate degree (A.A.) or equivalent from a two-year college or technical school - A minimum of two to four years related experience and/or training, or an equivalent combination of education and experience - Prior automotive, fleet management, claims management, or vehicle re-marketing experience strongly preferred Requirements - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations - Ability to write and interpret reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from department, company, groups of managers, clients, and customers - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages - Ability to use a computer to access e-mail and the internet - Basic skills in Windows and Microsoft Office - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form - Ability

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a legitimate remote opportunity with structured training, clear expectations, and consistent work. You will be guided step-by-step and supported by a fully remote team to ensure success from day one. - Making outgoing calls, emails, texts, and chats from clients - Follow simple workflows and instructions - Maintain accuracy and attention to detail - Communicate professionally with internal teams as needed - Meet basic performance expectations after training Qualifications - Must be 18+ and authorized to work in the U.S. - Must be willing to get Licensed in Life and Health Insurance - No experience needed - Entry-level friendly - Full training provided Requirements - Want a stable, legitimate work-from-home job - Comfortable working independently - Basic computer and internet skills - Reliable, organized, and coachable - Ready to start right away Benefits - 100% Remote / Work-From-Home - Full training and onboarding - Supportive remote management - Long-term role with growth potential - Consistent workload and expectations Application Process Apply today to be considered. Qualified candidates will be contacted quickly for next steps. Positions are limited and filled on a rolling basis.

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: GAP Claims Associate Your Location: Remote/Anywhere within the U.S You Report To: GAP Claims Associate Schedule: Monday to Friday 9:00am to 5:30pm EST Compensation: $20.16/hour + bonus Learn more about our awesome Servicing Operations team! About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! We are seeking a highly motivated GAP Claims Adjuster to support the administration and resolution of Guaranteed Asset Protection (GAP) claims. In this role, you will be responsible for managing GAP claims from initiation through final resolution, ensuring timely and accurate claim handling while maintaining compliance with company policies and regulatory requirements. This position plays a critical role in mitigating losses and delivering excellent service to our customers, dealers, and insurance partners. The ideal candidate is detail-oriented, organized, and able to work independently while collaborating cross-functionally.