Reach, Grow, and Engage Global Audiences with Multilingual Content
Quality Analyst - Generative AI Data
Location
Worldwide
Posted
18 hours ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Quality Analyst - Generative AI Data
Welocalize
Role Description Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager. Key Responsibilities - Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes. - Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks. - Plan training & certification for raters/annotators and coordinators; track completion and impact. - Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions. - Manage client escalations; present options, trade-offs, and recovery paths. - Standardize SOPs, templates, and checklists; remove bottlenecks. - Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins. - Coach P1s and C2–C3 on tools, workflows, and QA craft. - Ensure compliance/security across data handling and platform access. Qualifications - Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering. - 2+ years in quality/ops with hands-on QA and workforce/training coordination. - 1+ years leading people/pods (formal or informal). Requirements - Multi-project planning and stakeholder management. - Clear client communications and governance cadence participation. - Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus. - Capacity planning with vendors; confident escalation/negotiation. - Effective in global, distributed teams. Benefits - Near-native English with strong writing and editorial skills. - Hands-on with generative AI tools (text/voice/video). - Background in QA testing, rubric design, or AI safety/ethics evaluation. - Familiarity with data-annotation platforms and model-evaluation tools. - Ability to interpret code/datasets/workflows at a conceptual level (no coding required). - Works independently and manages workflows effectively in a remote setup. - Multilingual ability beyond English. Scope & Autonomy Leads quality, training, and performance tracks across several projects; independent within guardrails. Shared accountability for client results and team performance with Ops Manager.
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